Decembro 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses autenticación biométrica that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Correccións para a impresión dixital de Windows Hello que non funciona en Windows 10

  1. Instalar actualizacións manualmente.
  2. Executar o solucionador de problemas de hardware e dispositivos.
  3. Restablece as opcións de impresión dixital e recoñecemento facial.
  4. Activa a biometría no Editor de políticas de grupo.
  5. Modifique a configuración da política de grupo de Windows Hello.
  6. Actualizar controladores do sistema.
  7. Realice un restablecemento de Windows.
  8. Desactivar o inicio rápido.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Configuración> Actualización e seguridade> Actualización de Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • prema Inicio> Configuración> Actualización e seguridade> Solución de problemas.

Reset Fingerprint & Facial Recognition Options

  • prema Inicio > Configuración > Contas.
  • Prema en Opcións de inicio de sesión.
  • Buscar Recoñecemento facial or Impresión dixital options, and click on the Impresión dixital opción.
  • seleccionar Eliminar, and do the same for Recoñecemento facial.
  • A continuación, fai clic Comezar and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • tipo gpedit na caixa de busca e faga clic en Editar a política de grupo.
  • prema Configuración do ordenador> Modelos administrativos.
  • Prema dúas veces en Compoñentes de Windows.
  • Prema dúas veces en Biometría in the right pane and check whether all its settings are configured. 
  • If they show Non está configurado, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Activado e logo faga clic en Aplicar> Aceptar.
  • Prema dúas veces en Allow user to login using biometrics e seleccione Activado. 
  • prema Aplicar> Aceptar.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Botón dereito do rato Inicio> Executar. Tipo gpedit e prensa Entrar. 
  • prema Configuración do ordenador> Modelos administrativos.
  • A continuación, fai dobre clic Compoñentes de Windows.
  • Prema dúas veces en Biometría.
  • Prema dúas veces en Características faciais.
  • Botón dereito do rato Configure enhanced anti-spoofing e seleccione Editar.
  • Incapacitar Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Inicio> Xestor de dispositivos.
  • Find the relevant drivers under Dispositivos biométricos, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Fai clic co botón dereito do rato e selecciona Escaneado para cambios de hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Dispositivos biométricos e seleccione Controlador de retroceso in the properties section. 
  • prema OK unha vez feito.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC e prema Comezar.

Nota: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • prema Start > Settings > System > Power & Sleep
  • prema Additional Power Settings.
  • A continuación, fai clic Choose what Power button does.
  • prema Change Settings that are unavailable e desmarque a Inicio rápido box if it’s selected, and click Gardar cambios.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • prema Configuración > Actualización e seguridade > Actualizacións de Windows.
  • Ir a Ver historial de actualizacións.
  • Prema na Desinstalar as actualizacións ligazón.
  • A new screen will open showing the Actualizacións instaladas. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Na caixa de busca, escriba Rexístrate e prema Intro para abrir o Contas menú. 
  • Ir a Opcións de inicio de sesión e prema Establecer baixo a Windows Hello Fingerprint sección.
  • prema Comezar and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • prema Inicio > Configuración > Aplicacións. En Aplicacións e funcións. 
  • Find your fingerprint reader and click on it. Click Uninstall e confirma a acción.
  • Botón dereito do rato Inicio> Xestor de dispositivos e ampliar o Dispositivos biométricos categoría.
  • Find your fingerprint reader, right-click, then select Desinstalar o dispositivo, e confirma a acción.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub Root USB.
  • Prema dúas veces en Hub Root USB para abrir o seu Propiedades. 
  • Desmarque o Permite que a computadora apague este dispositivo para aforrar enerxía option box under the Xestión de Enerxía tab. Repeat for all USB Root Hub entries.

Reparar ficheiros do sistema

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • tipo CMD na caixa de busca e seleccione Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Botón dereito do rato Inicio> Executar e escribe servizos.msc. Press Enter to open the Services window and search for the Servizo de Xestor de credenciais.
  • Prema dúas veces no Xestor de credenciais Service to open the Propiedades window and go to Estado do servizo.
  • prema Deixe, e despois faga clic no comezo button again to restart the service. 
  • prema Aplicar>Aceptar and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.