Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Nā Pūʻulu Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Pūnaehana hana kahiko.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Ka hoʻoponopono pilikia maʻamau

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to Unplug the web camera from the USB port, reboot your computer, and kuʻi hou it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. E pani i na palapala noi hope

Ka Papa Hana 1: Holo i ka mea hoʻoponopono pilikia

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Kāomi Nā kī Windows + R pu e hoolana i ka holo ka dialog.

2. ʻAno msdt.exe -id PūnaeweleDiagnostic a pa komo.

3. A laila, kaomi ma luna o Aʻe.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select E kāomi i kēia hoʻoponopono and follow the on-screen instructions. Then, e hoʻomaka hou kāu polokalamu.

4B. If there is no issue with the drivers, click E pani i ka pilikia ma ka ʻaoʻao aʻe.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Pa i ka Kāleka Windows. ʻAno Nā Pūʻulu Microsoft a hoolana aku.

2. Kaomi ma ka ikona kiko ʻekolu aʻe i kāu Profile Picture in Teams.

3. E kuapo i ka manao ona tab in the left pane and scroll down the right screen.

4. Ano, ma ka Panel menu, expand the drop-down menu.

5. A laila, koho i ka pahupaʻiwikiō you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

E heluhelu pū nō hoʻi: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Puka ka hui hanohano a hoʻomaka hana he manakia ma ke kāomiʻana Nā kī Ctrl + Shift + Esc I ka manawa ho'okahi.

2. I ka keʻano o ka hanaʻana papa, koho i ka Nā Pūʻulu Microsoft programs that are running in the background and select Hoʻopau i kahi hana.

3. A laila, paʻi i ka Kāleka Windows a me keʻano % appdata% MicrosoftTeams ma ka kahua huli.

4. Kaomi ma Open e like me ka mea i hōʻike ʻia.

5. Ano, koho all the files and folders within the folder and select the e kāpae i koho.

6. Reboot kāu Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. ʻAno Loea Mea Mea i ka ʻO ka papa inoa hulina Windows 10 a wehe ia.

2. Ano, kaomi pālua Panel e hoʻonui ia.

3. A laila, kaomi ʻākau ma ka camera device (HP TrueVision HD, for example) and select the Hoʻokuʻi i ka lako koho e like me ka hoikeia.

'Ōlelo Aʻo: Ensure you select a camera that you are not currently using in Teams.

4. E hōʻoia i ka manaʻo ma ke kaomi ʻana ʻAe.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

'Ōlelo Aʻo: Make sure you re-enable the default camera adapter again after fixing the issue.

E heluhelu pū nō hoʻi: Pehea e hiki ai a hoʻopau paha i nā hui Microsoft Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Pomi i ka Windows kī. ʻAno Google Chrome a hoolana aku.

2. Kaomi ma ka ikona kiko ʻekolu ae koho i ka Kāu Mau koho Paʻamau koho.

3. Ano, koho Ka maluhia a me ka Kulekele in the left pane and choose Nā Pūnaewele Pae from the main page.

4. Scroll down the main screen and select the Panel koho ma lalo o 'ae menu e like me ka mea i hoikeia.

5. Eia, koho i ka Hiki i nā pūnaewele ke noi e hoʻohana i kāu pahupaʻikiʻi option and make sure ka hui hanohano is not added in Not allowed to use your camera papa inoa.

6. Relaunch your lako kamepiula and check if you have fixed the Teams video not working issue.

Hanana 6: Hoʻohou i ka Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Pomi i ka Nā kī Windows + I pu e wehe Kāu Mau koho Paʻamau ma kāu kamepiula.

2. Ano, koho Hoʻohou & palekana.

3. E koho E nānā i nā mea kūpono mai ka ʻaoʻao ʻākau.

4A. If your system is outdated, click Hoʻopili i kēia manawa e hoʻoiho a hoʻokomo i ka mana hou loa.

4B. Inā ua hou kāu ʻōnaehana, a laila e hōʻike ʻia He mea hou ʻoe palapala.

E heluhelu pū nō hoʻi: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Pa i ka Kāleka Windows a me keʻano Pākuʻi Palekana Windows. Open the best results.

2. In the pop-up window, click on ʻAe i kahi polokalamu a hiʻohiʻona paha ma o Windows Defender Firewall.

3. A laila, kaomi E hoʻololi i nā koho. Finally, check for Nā Pūʻulu Microsoft to allow through the Firewall.

'Ōlelo Aʻo: Hiki iāʻoe ke hoʻohana ʻAe i kekahi polokalamu ʻē aʻe… to browse your program if your desired application or program does not exist in the list.

4. ʻO ka hope, kaomi OK e mālama i nā hoʻololi.

Option II: Disable Firewall Temporarily

'Ōlelo Aʻo: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Pomi i ka Windows kī. ʻAno Na Makuahine Panel a wehe ia.

2. Hoʻonoho Nānā ma as Māhele a ua koho Pūnaewele a me ka maluhia.

3. Ano, e kaomi ma luna Windows Defender Firewall, e like me ka mea i hōʻike ʻia ma aneʻi.

4. E koho i ka E hoʻohuli a pio paha ʻo Windows Defender Firewall koho mai ka papa inoa hema.

5. Now, check the boxes next to the E hoʻopau iā Windows Defender Firewall (ʻaʻole i koi ʻia) option wherever available on this screen.

6. kaomi OK a Reboot kāu PC.

Hana 8: Hoʻopau i ka VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Pa i ka Kāleka Windows a me keʻano Nā hoʻonohonoho VPN ma ka kahua huli.

2. I ka Kāu Mau koho Paʻamau window, disconnect the active VPN lawelawe.

3. Hoʻopau i ka Nā koho VPN malalo o pae holomua Lālā koho.

E heluhelu pū nō hoʻi: Hoʻoponopono i nā hui Microsoft e hoʻomaka hou ana

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Hoʻopau i ka Loea Mea Mea using the steps mentioned above and expand the Panel ma ke kaomi-lua ana.

2. Ano, e kaomi akau ma ka O Keaukaha a ua koho E wehe i ka polokalamu.

3. kaomi Uninstall i ka wikiwiki.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. loaa a Download nā mea hoʻokele e pili ana i ka mana Windows ma kāu PC.

6. Ke hoʻoiho ʻia, kaomi pālua ma ka waihona i hoʻoiho ʻia a hahai i nā ʻōlelo kuhikuhi ma ka pale e hoʻokomo iā ia.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in 5 Hana.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

E heluhelu pū nō hoʻi: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. E hele i ka ʻaoʻao kākoʻo Microsoft.

2A. You can use the E kiʻi i ka polokalamu kōkua in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the E wehe i ke kiʻi kōkua pihi.

2B. Also, you could use the hōʻano pūnaewele to submit your problem. To do so, click on the Kiʻi i ke kākoʻo loulou.

3. I kēia manawa, e ʻano your problem i ka Tell us your problem so we can get you the right help and support kahua a pā komo.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

haawiia:

Manaʻo mākou ua kōkua kēia alakaʻi a hiki iā ʻoe ke hoʻoponopono Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.