December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses hōʻoiaʻiʻo biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Hoʻoponopono no ka Windows Hello Fingerprint ʻaʻole e hana i loko Windows 10

  1. E hoʻouka i nā mea hou me ka lima.
  2. Holo i ka mea hoʻoponopono pilikia.
  3. Hoʻihoʻi hou i nā koho manamana lima a me ka ʻike maka.
  4. E ho'ā i ka Biometrics i ka Luna Hoʻoponopono Kulekele Pūʻulu.
  5. Hoʻololi i nā hoʻonohonoho kulekele hui Windows Hello.
  6. Hoʻohou i nā mea hoʻokele pūnaewele.
  7. Hana i kahi Windows Reset.
  8. E hoʻopau koke i ka hoʻomaka.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Nā koho> Hoʻohou & palekana> Hoʻohou Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Bus Hoʻomaka> nā hoʻonohonoho> Hoʻohou & palekana> Troubleshoot.

Reset Fingerprint & Facial Recognition Options

  • Bus E hoʻomaka> Nā hoʻonohonoho> Nā moʻokāki.
  • E kaomi ma luna o Nā koho koho.
  • loaa lehalehu t kuokoa ana or ʻO ke kaha kiʻi options, and click on the ʻO ke kaha kiʻi koho.
  • E koho i wehe i, and do the same for lehalehu t kuokoa ana.
  • Next, Kaomi ka hoʻomaka ' and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • ʻAno kūkā i ka pahu huli a kaomi Hoʻoponopono i nā kulekele hui.
  • Bus Hoʻonohonoho Kamepiula> Nā Templates Hoʻokele.
  • Pāpālua Nā Pūnaewele Windows.
  • Pāpālua Biometrics in the right pane and check whether all its settings are configured. 
  • If they show ʻAʻole hoʻonohonohoʻia, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Hoʻonāʻia a laila kaomi Pili> OK.
  • Pāpālua Allow user to login using biometrics a ua koho Hoʻonāʻia. 
  • Bus Pili> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Kaomi-'ākau Hoʻomaka> Holo. ʻAno kūkā a ua pilikia komo. 
  • Bus Hoʻonohonoho Kamepiula> Nā Templates Hoʻokele.
  • A laila, kaomi pālua Nā Pūnaewele Windows.
  • Pāpālua Biometrics.
  • Pāpālua Nā helehelena helehelena.
  • Kaomi-'ākau E hoʻonohonoho i ka anti-spoofing i hoʻonui ʻia a ua koho Edit.
  • E hoʻopio i E hoʻonohonoho i ka anti-spoofing i hoʻonui ʻia and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Hoʻomaka> Manaʻo Pūnaewele.
  • Find the relevant drivers under Nā mea hana biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Kaomi ʻākau a koho E nānā i nā hoʻololi waiwai and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Nā mea hana biometric a ua koho Roll Back Driver in the properties section. 
  • Bus OK pau ka hana.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC a kaomi ka hoʻomaka '.

'Ōlelo Aʻo: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Bus Start > Settings > System > Power & Sleep
  • Bus Hoʻonohonoho mana hou.
  • Next, Kaomi Choose what Power button does.
  • Bus Change Settings that are unavailable a wehe i ka Hoʻomaka hoʻomaka box if it’s selected, and click hoola loli hou.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Bus Settings > Update & Security > Windows Updates.
  • E hele E nānā i ka mōʻaukala hōʻano.
  • E kaomi i ka Hoʻopili i nā hōʻano hou loulou.
  • A new screen will open showing the Hoʻouka hou ʻia. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • I ka pahu hulina, ʻano eʻe ae kaomi i kahi e wehe Helu Ka 'ike no. 
  • E hele Nā koho koho a kaomi Hoʻonoho malalo o Windows Hello Fingerprint pauku.
  • Bus ka hoʻomaka ' and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Bus E hoʻomaka > Nā hoʻonohonoho > Nā polokalamu. i Nā polokalamu a me nāʻano. 
  • Find your fingerprint reader and click on it. Click Uninstall a hōʻoia i ka hana.
  • Kaomi-'ākau Hoʻomaka> Manaʻo Pūnaewele a hoʻonui i ka Nā mea hana biometric waeʻano.
  • Find your fingerprint reader, right-click, then select Wehe i ka mea hana, a hōʻoia i ka hana.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub Root USB.
  • Pāpālua Hub Root USB e wehe i kona Nā Kuleana. 
  • Wehe ae i ka Eʻae i ka kamepiula e hoʻohemo i kēia polokalamu no ka mālamaʻana i ka mana pahu koho ma lalo o ka Ke Mana Mana Mana tab. Repeat for all USB Root Hub entries.

Hoʻoponopono i nā faila Pūnaewele

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • ʻAno CMD i ka pahu huli a koho Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Kaomi-'ākau Hoʻomaka> Holo a me keʻano lawelawe.msc Press Enter to open the Services window and search for the ʻOihana Luna Hoʻohanohano.
  • E pālua i ka pīkoʻu manakia Service to open the Nā Kuleana window and go to Kūlana lawelawe.
  • Bus hooki, a laila kaomi i ka Ka hoʻomaka ' button again to restart the service. 
  • Bus Hoʻopili> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.