Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Kev khiav hauj lwm tsis tu ncua.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Txoj Kev Daws Teeb Meem

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to Unplug the web camera from the USB port, Reboot your computer, and rov ntsaws it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Kaw cov ntawv thov keeb kwm yav dhau

Txoj Kev 1: Khiav Hardware thiab Devices Troubleshooter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Nias Windows + R cov yuam sij ua ke los tso lub khiav dialog box.

2. Hom msdt.exe -yog DeviceDiagnostic thiab ntaus Sau.

3. Ces, nyem rau Tom ntej no.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Thov kev txhim kho no and follow the on-screen instructions. Then, pib dua koj ntaus ntawv.

4B. If there is no issue with the drivers, click Kaw qhov teeb meem nyob rau nram qab no screen.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Ntaus lub Windows qhov tseem ceeb. Hom Microsoft Teams thiab tso nws.

2. Nyem ntawm qhov peb-dotted icon ib sab ntawm koj Profile Daim duab hauv pab pawg.

3. Hloov rau lub Devices tab in the left pane and scroll down the right screen.

4. Tam sim no, nyob rau hauv lub lub koob yees duab menu, expand the drop-down menu.

5. Ces, xaiv lub lub koob yees duab you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Kuj nyeem: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Tawm ntawm pab neeg thiab tso tawm Task Manager los ntawm nias Ctrl + Ua haujlwm + Esc yuam sij ib txhij.

2. Hauv dab tab, xaiv lub Microsoft Teams programs that are running in the background and select Kawg ua tiav.

3. Ces, ntaus lub Windows qhov tseem ceeb thiab hom % appdata% MicrosoftTeams nyob rau hauv qhov kev tshawb nrhiav bar.

4. Nias rau Qhib raws li qhia.

5. Tam sim no, xaiv all the files and folders within the folder and select the Rho tawm kev xaiv.

6. reboot your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Hom Ntaus Tus Thawj Coj nyob rau hauv lub Windows 10 search menu thiab qhib nws.

2. Tam sim no, ob npaug nias Cov koob yees duab kom nthuav nws.

3. Ces, right-click rau ntawm camera device (HP TrueVision HD, for example) and select the Lov tes taw kev xaiv raws li qhia.

Nco ntsoov: Ensure you select a camera that you are not currently using in Teams.

4. Paub meej tias qhov kev ceeb toom los ntawm nias rau Yog.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Nco ntsoov: Make sure you re-enable the default camera adapter again after fixing the issue.

Kuj nyeem: Yuav Ua Li Cas Pab Tau lossis Disable Microsoft Teams Push mus tham

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Nias lub lub qhov rais tus yuam sij. Hom Google Chrome thiab tso nws.

2. Nyem ntawm qhov peb-dotted icon thiab xaiv qhov chaw kev xaiv.

3. Tam sim no, xaiv Kev ruaj ntseg thiab Privacy in the left pane and choose Chaw Hauv Chaw from the main page.

4. Scroll down the main screen and select the lub koob yees duab xaiv nyob rau hauv permissions zaub mov raws li qhia.

5. Ntawm no, xaiv cov Cov chaw tuaj yeem thov kom siv koj lub koob yees duab option and make sure pab neeg is not added in Not allowed to use your camera sau.

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Txoj Kev 6: Hloov Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Nias lub Windows + I keys ua ke qhib chaw ntawm koj lub computer.

2. Tam sim no, xaiv Hloov Kho & Ruaj Ntseg.

3. Xaiv Tshawb xyuas txog Cov Tshiab los ntawm txoj cai vaj huam sib luag.

4A. If your system is outdated, click Tam sim no nruab mus download tau thiab nruab qhov tseeb version.

4B. Yog tias koj qhov system twb hloov tshiab lawm, ces nws yuav pom Koj mus txog hnub kawg lus.

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Ntaus lub Windows qhov tseem ceeb thiab hom Windows Defender Firewall. Open the best results.

2. In the pop-up window, click on Tso cai rau lub app lossis lub peev xwm los ntawm Windows Defender Firewall.

3. Ces, nyem Hloov qhov chaw. Finally, check for Microsoft Teams to allow through the Firewall.

Nco ntsoov: Koj tuaj yeem siv tau Tso cai rau lwm lub app… to browse your program if your desired application or program does not exist in the list.

4. Thaum kawg, nyem OK kom txuag tau qhov kev hloov.

Option II: Disable Firewall Temporarily

Nco ntsoov: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Nias lub lub qhov rais tus yuam sij. Hom Control Vaj Huam Sib Luag thiab qhib nws.

2. Teeb Saib los ntawm as Qeb thiab xaiv Qhov System thiab Kev Ruaj Ntseg.

3. Tam sim no, nyem rau Windows Defender Firewall, raws li pom ntawm no.

4. Xaiv qhov Taw qhov rais Defender Firewall rau lossis tawm kev xaiv los ntawm sab laug tshuab raj.

5. Now, check the boxes next to the Kaw Qhov rai Tiv Thaiv Hluav Taws Xob Firewall (tsis pom zoo) option wherever available on this screen.

6. Nyem OK thiab reboot koj lub PC.

Txoj Kev 8: Disable VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Ntaus lub Windows qhov tseem ceeb thiab hom Cov chaw VPN nyob rau hauv qhov kev tshawb nrhiav bar.

2. Hauv chaw window, disconnect the active VPN kev pab cuam.

3. Toggle tawm ntawm Kev xaiv VPN nyob rau hauv Advanced Options.

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Tshaj tawm rau Ntaus Tus Thawj Coj using the steps mentioned above and expand the Cov koob yees duab los ntawm ob-nias ntawm nws.

2. Tam sim no, right-click rau ntawm neeg tsav tsheb thiab xaiv Uninstall ntaus ntawv.

3. Nyem uninstall nyob rau hauv qhov kev ceeb toom.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. nrhiav thiab download cov tsav tsheb sib raug rau Windows version ntawm koj lub PC.

6. Thaum downloaded, ob-nias rau ntawm lub downloaded ntaub ntawv thiab ua raws li cov lus qhia on-screen rau nruab nws.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Txoj kev 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Kuj nyeem: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Mus rau Microsoft Support page.

2A. You can use the Tau txais kev pab app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Qhib Tau Kev Pab khawm.

2B. Also, you could use the browser version to submit your problem. To do so, click on the Tau txais kev pab txhawb link.

3. Tam sim no, ntaus your problem nyob rau hauv lub Tell us your problem so we can get you the right help and support teb thiab ntaus Sau.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

pom zoo:

Peb cia siab tias phau ntawv qhia no yuav pab tau thiab koj tuaj yeem kho Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.