Hlis ntuj nqeg 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometric authentication that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Txhim kho rau Windows Nyob Zoo Tus Me Nyuam Tsis Ua Haujlwm Hauv Windows 10

  1. Nruab cov hloov tshiab manually.
  2. Khiav Hardware & Devices troubleshooter.
  3. Rov pib dua cov kev xaiv ntiv tes & kev paub lub ntsej muag.
  4. Pab kom Biometrics hauv Pab Pawg Txoj Cai Editor.
  5. Hloov kho Windows Hello Group Policy nqis.
  6. Hloov tshiab System Drivers.
  7. Ua qhov Windows Reset.
  8. Tua tawm Fast Startup.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Chaw> Hloov Kho & Ruaj Ntseg> Windows Hloov Kho
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Nyem Pib> Chaw> Hloov Kho & Kev Ruaj Ntseg> Troubleshoot.

Reset Fingerprint & Facial Recognition Options

  • Nyem Pib> Chaw> Accounts.
  • Nias rau Kev xaiv kos npe.
  • nrhiav ntawm lub ntsej muag Vocabulary or Tsa tes options, and click on the Tsa tes kev xaiv.
  • xaiv tshem tawm, and do the same for ntawm lub ntsej muag Vocabulary.
  • Txuas ntxiv mus, nyem tau pib and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • hom gpedit hauv lub thawv tshawb thiab nyem Kho Pawg Neeg Cov Cai.
  • Nyem Khoos Phib Tawj Kev Kho Mob> Kev Tswj Cov Qauv.
  • Ob-nias Tshawb Fawb.
  • Ob-nias biometrics in the right pane and check whether all its settings are configured. 
  • If they show Tsis muaj teebmeem, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Enabled thiab ces nias Thov> OK.
  • Ob-nias Allow user to login using biometrics thiab xaiv Enabled. 
  • Nyem Thov> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Txoj cai-nias Pib> Khiav. Hom gpedit thiab nias Sau. 
  • Nyem Khoos Phib Tawj Kev Kho Mob> Kev Tswj Cov Qauv.
  • Tom ntej no, ob npaug nias Tshawb Fawb.
  • Ob-nias biometrics.
  • Ob-nias Ntsej Muag Ntsej Muag.
  • Txoj cai-nias Configure enhanced anti-spoofing thiab xaiv Kho kom raug neeg.
  • Lov tes taw Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Pib> Tus Thawj Tswj Ntaus.
  • Find the relevant drivers under Cov khoom siv biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Txoj cai-nias thiab xaiv Scan rau kev hloov kho vajtse and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometric Devices thiab xaiv Dov Back Driver in the properties section. 
  • Nyem OK thaum nws ua tiav.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC thiab nias tau pib.

Nco ntsoov: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Nyem Start > Settings > System > Power & Sleep
  • Nyem Ntxiv Fais Fab Chaw.
  • Txuas ntxiv mus, nyem Choose what Power button does.
  • Nyem Change Settings that are unavailable thiab uncheck lub Yoojyim Startup box if it’s selected, and click Txuag cov kev hloov.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Nyem Settings > Update & Security > Windows Updates.
  • mus rau Saib Hloov Kho Keeb Kwm.
  • nias lub Tshem Tawm Tshiab link.
  • A new screen will open showing the Txhim kho tshiab. Right-click each and select uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Hauv kem tshawb nrhiav, hom kos npe nkag thiab nias Enter los qhib lub accounts ntawv qhia zaub mov. 
  • mus rau Kev xaiv kos npe thiab nias teem nyob hauv Windows Nyob Zoo Tus ntiv tes seem.
  • Nyem tau pib and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Nyem Pib> Chaw> Apps. Nyob rau hauv Apps thiab Nta. 
  • Find your fingerprint reader and click on it. Click uninstall thiab paub meej tias qhov kev txiav txim.
  • Txoj cai-nias Pib> Tus Thawj Tswj Ntaus thiab nthuav dav Cov khoom siv biometric qeb.
  • Find your fingerprint reader, right-click, then select Uninstall ntaus ntawv, thiab paub meej tias qhov kev txiav txim.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Hub Hub.
  • Ob-nias USB Hub Hub qhib nws Properties. 
  • Uncheck lub Cia lub computer tshem tawm cov cuab yeej no kom txuag tau hluav taws xob Option box hauv qab no Fais fab Management tab. Repeat for all USB Root Hub entries.

Kho cov ntaub ntawv System

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • hom CMD Hauv kem tshawb xyuas thiab xaiv Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Txoj cai-nias Pib> Khiav thiab hom kev pabcuam.msc Press Enter to open the Services window and search for the Credential Manager Service.
  • Ob-nias qhov Ntawv Pov Thawj thawj tswj Service to open the Properties window and go to Cov Kev Pabcuam.
  • Nyem Tsis txhob, thiab tom qab ntawd nyem qhov Start button again to restart the service. 
  • Nyem Thov> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.