Prosinac 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometrijska provjera autentičnosti that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Popravci za Windows Hello otisak prsta koji ne radi u sustavu Windows 10

  1. Ručno instalirajte ažuriranja.
  2. Pokrenite alat za rješavanje problema s hardverom i uređajima.
  3. Poništite opcije otiska prsta i prepoznavanja lica.
  4. Omogućite biometriju u uređivaču pravila grupe.
  5. Izmijenite postavke pravila grupe Windows Hello.
  6. Ažurirajte upravljačke programe sustava.
  7. Izvršite resetiranje sustava Windows.
  8. Isključivanje brzog pokretanja.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Postavke> Ažuriranje i sigurnost> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Kliknite Start> Postavke> Ažuriranje i sigurnost> Rješavanje problema.

Reset Fingerprint & Facial Recognition Options

  • Kliknite Start> Postavke> Računi.
  • Kliknite na Opcije prijave.
  • naći prepoznavanje lica or Otisak prsta options, and click on the Otisak prsta opcija.
  • odabrati ukloniti, and do the same for prepoznavanje lica.
  • Zatim kliknite Početak and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Tip gpedit u okvir za pretraživanje i kliknite Uredi Group Policy.
  • Kliknite Konfiguracija računala> Administrativni predlošci.
  • Double-click Windows Components.
  • Double-click Biometrika in the right pane and check whether all its settings are configured. 
  • If they show Nije konfigurirano, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Omogućeno I zatim kliknite Prijavite se> U redu.
  • Double-click Allow user to login using biometrics i odaberite Omogućeno. 
  • Kliknite Prijavite se> U redu.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Desnom tipkom miša Start> Pokreni, Tip gpedit i pritisnite ući. 
  • Kliknite Konfiguracija računala> Administrativni predlošci.
  • Zatim dvaput kliknite Windows Components.
  • Double-click Biometrika.
  • Double-click Crte lica.
  • Desnom tipkom miša Konfigurirajte poboljšanu zaštitu od prijevare i odaberite Uredi.
  • Onesposobiti Konfigurirajte poboljšanu zaštitu od prijevare and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Start> Upravitelj uređaja.
  • Find the relevant drivers under Biometrijski uređaji, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Kliknite desnom tipkom i odaberite Skenirajte promjene hardvera and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometrijski uređaji i odaberite Povratak upravljačkog programa in the properties section. 
  • Kliknite OK jednom kad je gotovo.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC i kliknite Početak.

Bilješka: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Kliknite Start > Settings > System > Power & Sleep
  • Kliknite Dodatne postavke napajanja.
  • Zatim kliknite Odaberite ono Power tipka radi.
  • Kliknite Change Settings that are unavailable i poništite Brzo stavljanje u pogon box if it’s selected, and click Spremi promjene.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Kliknite Postavke > Ažuriranje i sigurnost > Windows ažuriranja.
  • Idi na Pregled Update Povijest.
  • kliknite Deinstalirati ažuriranja link.
  • A new screen will open showing the Instaliranih ažuriranja. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • U okvir za pretraživanje upišite prijavite-u i pritisnite Enter da biste otvorili Računi Izbornik. 
  • Idi na Opcije prijave i kliknite Postaviti pod Windows Hello otisak prsta odjeljak.
  • Kliknite Početak and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Kliknite Start > Postavke > Aplikacije, u Aplikacije i značajke. 
  • Find your fingerprint reader and click on it. Click Uninstall i potvrdite radnju.
  • Desnom tipkom miša Start> Upravitelj uređaja i proširiti Biometrijski uređaji kategorija.
  • Find your fingerprint reader, right-click, then select Deinstaliraj uređaj, i potvrdite radnju.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB korijensko čvorište.
  • Double-click USB korijensko čvorište otvoriti Nekretnine. 
  • Poništite odabir Dopustite računalu da isključi ovaj uređaj radi uštede energije option box under the Power Management tab. Repeat for all USB Root Hub entries.

Popravak sistemskih datoteka

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Tip CMD u okvir za pretraživanje i odaberite Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Desnom tipkom miša Start> Pokreni i vrsta usluge.msc. Press Enter to open the Services window and search for the Usluga upravitelja vjerodajnicama.
  • Dvokliknite Upravitelj vjerodajnica Service to open the Nekretnine window and go to Status usluge.
  • Kliknite zaustaviti, a zatim kliknite gumb početni plan button again to restart the service. 
  • Kliknite Primijeni>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.