Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft ekip is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Sistèm operasyon demode.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Debaz depanaj
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to Sote the web camera from the USB port, rdemare your computer, and re-ploge it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Fèmen aplikasyon background
Metòd 1: Kouri depanaj Materyèl ak Aparèy
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Peze Windows + R kle ansanm pou lanse kouri bwat dyalòg.
2. Kalite msdt.exe -id DeviceDiagnostic ak frape Antre nan.
3. Lè sa a, klike sou Next.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplike ranje sa a and follow the on-screen instructions. Then, rekòmanse aparèy ou an.
4B. If there is no issue with the drivers, click Fèmen rezolveur la sou ekran sa a.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Frape a Windows kle. Kalite Microsoft ekip epi lanse li.
2. Klike sou la icon twa pwen akote ou Profile Foto in Teams.
3. Chanje nan la Aparèy tab in the left pane and scroll down the right screen.
4. Koulye a, nan la Kamera menu, expand the drop-down menu.
5. Lè sa a, chwazi a kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
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Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Sòti ekip ak lansman Objektif Travay la Manadjè pa peze Ctrl + Shift + Echap kle ansanm.
2. Nan Pwosesis tab, chwazi a Microsoft ekip programs that are running in the background and select Fen Objektif Travay la.
3. Lè sa a, frape nan Windows kle ak kalite % appdata% MicrosoftTeams nan ba rechèch la.
4. Klike sou louvri jan yo montre sa.
5. Koulye a, chwazi all the files and folders within the folder and select the Efase opsyon.
6. Reboot PC Windows 10 ou a.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Kalite Manadjè Aparèy nan Meni rechèch Windows 10 epi louvri li.
2. Koulye a, double-klike sou kamera yo elaji li.
3. Lè sa a, dwa-klike sou la camera device (HP TrueVision HD, for example) and select the Enfim aparèy opsyon jan yo montre.
Remak: Ensure you select a camera that you are not currently using in Teams.
4. Konfime èd memwa a pa klike sou Wi.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Remak: Make sure you re-enable the default camera adapter again after fixing the issue.
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Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Peze la Windows kle. Kalite google Chrome epi lanse li.
2. Klike sou la icon twa pwen epi chwazi a Anviwònman opsyon.
3. Koulye a, chwazi Sekirite ak Privacy in the left pane and choose Anviwònman lokal la from the main page.
4. Scroll down the main screen and select the Kamera opsyon anba a Permissions meni jan yo montre.
5. Isit la, chwazi a Sit yo ka mande pou itilize kamera ou option and make sure ekip is not added in Not allowed to use your camera lis.
6. Relaunch your navigatè and check if you have fixed the Teams video not working issue.
Metòd 6: Mete ajou Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Peze la Windows + I kle ansanm pou ouvri Anviwònman sou òdinatè w lan.
2. Koulye a, chwazi Mizajou & Sekirite Sosyal.
3. Chwazi Tcheke pou Updates soti nan panèl dwat la.
4A. If your system is outdated, click Enstale kounye a pou telechaje ak enstale dènye vèsyon an.
4B. Si sistèm ou a deja ajou, Lè sa a, li pral montre Ou ajou mesaj.
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Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Frape a Windows kle ak kalite Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Pèmèt yon app oswa karakteristik nan Windows Defender Firewall.
3. Lè sa a, klike sou Chanje anviwònman yo. Finally, check for Microsoft ekip to allow through the Firewall.
Remak: Ou ka itilize Pèmèt yon lòt aplikasyon... to browse your program if your desired application or program does not exist in the list.
4. Finalman, klike sou OK pou konsève pou chanjman sa yo.
Option II: Disable Firewall Temporarily
Remak: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Peze la Windows kle. Kalite Kontwòl Panel epi louvri li.
NAN. Mete Gade pa as kategori epi chwazi Sistèm ak Sekirite.
3. Koulye a, klike sou Windows Defender Firewall, jan yo montre isit la.
4. Chwazi nan Vire Windows Defender Firewall oswa Off opsyon nan meni gòch la.
5. Now, check the boxes next to the Fèmen Windows Defender Firewall (pa rekòmande) option wherever available on this screen.
6. Klike sou OK ak Reboot PC ou.
Metòd 8: Enfim VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Frape a Windows kle ak kalite Anviwònman VPN nan ba rechèch la.
2. Nan Anviwònman window, disconnect the active VPN sèvis.
3. Deklanche la Opsyon VPN anba Opsyon avanse.
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Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Lanse a Manadjè Aparèy using the steps mentioned above and expand the kamera pa double-klike sou li.
2. Koulye a, dwa-klike sou la chofè epi chwazi Désinstaller aparèy.
3. Klike sou Enstriksyon nan èd memwa a.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Jwenn ak download chofè ki koresponn ak vèsyon Windows la sou PC ou.
6. Yon fwa telechaje, double-klike sou la dosye telechaje epi swiv enstriksyon ki sou ekran pou enstale li.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metòd 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
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Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Ale nan la Paj Sipò Microsoft.
2A. You can use the Jwenn aplikasyon Èd in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Louvri Jwenn èd bouton.
2B. Also, you could use the vèsyon navigatè to submit your problem. To do so, click on the Jwenn sipò lyen.
3. Koulye a, tape your problem nan Tell us your problem so we can get you the right help and support jaden ak frape Antre nan.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Rekòmande:
Nou espere ke gid sa a te itil epi ou ta ka repare Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.