4ye mas 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft ekip is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistèm operasyon demode.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Debaz depanaj

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to Sote the web camera from the USB port, rdemare your computer, and re-ploge it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Fèmen aplikasyon background

Metòd 1: Kouri depanaj Materyèl ak Aparèy

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Peze Windows + R kle ansanm pou lanse kouri bwat dyalòg.

2. Kalite msdt.exe -id DeviceDiagnostic ak frape Antre nan.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Lè sa a, klike sou Next.

Lè sa a, klike sou Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplike ranje sa a and follow the on-screen instructions. Then, rekòmanse aparèy ou an.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Fèmen rezolveur la sou ekran sa a.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Frape a Windows kle. Kalite Microsoft ekip epi lanse li.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klike sou la icon twa pwen akote ou Profile Foto in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Chanje nan la Aparèy tab in the left pane and scroll down the right screen.

4. Koulye a, nan la Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Lè sa a, chwazi a kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Sòti ekip ak lansman Objektif Travay la Manadjè pa peze Ctrl + Shift + Echap kle ansanm.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Nan Pwosesis tab, chwazi a Microsoft ekip programs that are running in the background and select Fen Objektif Travay la.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Lè sa a, frape nan Windows kle ak kalite % appdata% MicrosoftTeams nan ba rechèch la.

4. Klike sou louvri jan yo montre sa.

Open Teams Roaming folder

5. Koulye a, chwazi all the files and folders within the folder and select the Efase opsyon.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot PC Windows 10 ou a.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Kalite Manadjè Aparèy nan Meni rechèch Windows 10 epi louvri li.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Koulye a, double-klike sou kamera yo elaji li.

expand the Cameras section by double-clicking on it

3. Lè sa a, dwa-klike sou la camera device (HP TrueVision HD, for example) and select the Enfim aparèy opsyon jan yo montre.

Remak: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Konfime èd memwa a pa klike sou Wi.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Remak: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Peze la Windows kle. Kalite google Chrome epi lanse li.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klike sou la icon twa pwen epi chwazi a Anviwònman opsyon.

Click on the three-dotted icon and select the Settings option

3. Koulye a, chwazi Sekirite ak Privacy in the left pane and choose Anviwònman lokal la from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera opsyon anba a Permissions meni jan yo montre.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Isit la, chwazi a Sit yo ka mande pou itilize kamera ou option and make sure ekip is not added in Not allowed to use your camera lis.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your navigatè and check if you have fixed the Teams video not working issue.

Metòd 6: Mete ajou Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Peze la Windows + I kle ansanm pou ouvri Anviwònman sou òdinatè w lan.

2. Koulye a, chwazi Mizajou & Sekirite Sosyal.

Koulye a, chwazi Mizajou ak Sekirite

3. Chwazi Tcheke pou Updates soti nan panèl dwat la.

select Check for Updates from the right panel

4A. If your system is outdated, click Enstale kounye a pou telechaje ak enstale dènye vèsyon an.

If your system is outdated, click Install now to download and install the latest version

4B. Si sistèm ou a deja ajou, Lè sa a, li pral montre Ou ajou mesaj.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Frape a Windows kle ak kalite Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Pèmèt yon app oswa karakteristik nan Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Lè sa a, klike sou Chanje anviwònman yo. Finally, check for Microsoft ekip to allow through the Firewall.

Remak: Ou ka itilize Pèmèt yon lòt aplikasyon... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Finalman, klike sou OK pou konsève pou chanjman sa yo.

Option II: Disable Firewall Temporarily

Remak: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Peze la Windows kle. Kalite Kontwòl Panel epi louvri li.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

NAN. Mete Gade pa as kategori epi chwazi Sistèm ak Sekirite.

Set View by as Category and select System and Security

3. Koulye a, klike sou Windows Defender Firewall, jan yo montre isit la.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Chwazi nan Vire Windows Defender Firewall oswa Off opsyon nan meni gòch la.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Fèmen Windows Defender Firewall (pa rekòmande) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Klike sou OK ak Reboot PC ou.

Metòd 8: Enfim VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Frape a Windows kle ak kalite Anviwònman VPN nan ba rechèch la.

Hit the Windows key and type VPN settings in the search bar

2. Nan Anviwònman window, disconnect the active VPN sèvis.

3. Deklanche la Opsyon VPN anba Opsyon avanse.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Lanse a Manadjè Aparèy using the steps mentioned above and expand the kamera pa double-klike sou li.

expand the Cameras section by double-clicking on it

2. Koulye a, dwa-klike sou la chofè epi chwazi Désinstaller aparèy.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Klike sou Enstriksyon nan èd memwa a.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Jwenn ak download chofè ki koresponn ak vèsyon Windows la sou PC ou.

6. Yon fwa telechaje, double-klike sou la dosye telechaje epi swiv enstriksyon ki sou ekran pou enstale li.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metòd 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Ale nan la Paj Sipò Microsoft.

Paj Sipò Microsoft

2A. You can use the Jwenn aplikasyon Èd in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Louvri Jwenn èd bouton.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the vèsyon navigatè to submit your problem. To do so, click on the Jwenn sipò lyen.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Koulye a, tape your problem nan Tell us your problem so we can get you the right help and support jaden ak frape Antre nan.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Rekòmande:

Nou espere ke gid sa a te itil epi ou ta ka repare Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.