Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) ak yon triyang jòn ak yon mak esklamasyon. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

• Device Descriptor Request Failed
• Port Reset Failed
• Set Address Failed

There can be several reasons behind this issue, such as:

• Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
• Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
• Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
• Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
• Byografi is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Metòd 1: Depanaj debaz

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & Pò yo. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for bon vantilasyon of your desktop/laptop, as shown.

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Si pwoblèm nan te koze pa ekipman pou pouvwa a, lè sa a eseye re-insert aparèy USB a apre debranche laptop la soti nan ekipman pou pouvwa a.

2. Konekte yon lòt aparèy USB with the same USB port and check if there is an issue with the port.

3. Ploge aparèy USB a nan yon pò diferan pou eskli pwoblèm ak pò USB yo.

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. dekonekte aparèy la USB.

2. Rekòmanse PC Windows ou a.

3.  Rekonekte the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Peze Windows + R kle an menm tan pou lanse a kouri bwat dyalòg.

2. Kalite msdt.exe -id DeviceDiagnostic , epi klike sou OK, jan yo montre sa.

3. Here click on the avanse opsyon, jan yo make pi ba a.

4. Tcheke bwat ki make la Aplike reparasyon otomatikman , epi klike sou Next.

5. Once the process is completed, rekòmanse PC ou and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Soti nan la Ekstrè, dwa-klike sou la USB Device icon.

2. Chwazi nan Open Devices and Printers opsyon, jan yo montre.

3. Dwa-klike sou USB Aparèy (eg Cruzer lam) epi chwazi Rézoudr, jan yo mete aksan sou anba a.

4. Windows Troubleshooter will automatically detect problems and fix these as well.

Remak: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Epitou Li: Ranje aparèy USB Windows 10 pa rekonèt

Metòd 3: Mete ajou chofè USB yo

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Kalite manadjè aparèy nan Windows ba rechèch ak frape Antre kle lanse li.

2. Ale nan la Inivèsèl contrôleur Seri Otobis section and expand it with a double-click.

3. Koulye a, dwa-klike sou USB chofè (eg Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Mete ajou chofè.

4. Apre sa, klike sou Chèche otomatikman chofè yo. 

5A. Your driver will aktyalizasyon itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Klike sou Fèmen to exit the window and Restart òdinatè a.

7. Repete the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

NAN. Navige nan Device Manager > Universal Serial Bus controllers jan yo eksplike sa nan Metòd 3.

2. Dwa-klike sou USB chofè (eg Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) epi chwazi Pwopriyete, jan yo montre anba a.

3. Nan USB Device Properties fenèt, chanje a la Chofè tab epi chwazi Roll Back Driver.

nòt: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

4. Chwazi Why are you rolling back? from the given list and click on Wi pou konfime.

5. After the process is finished, click on OK pou aplike chanjman sa a.

6. Finally, confirm the prompt and rekòmanse sistèm ou an pou fè rollback la efikas.

Epitou Li: Fix Universal Serial Bus (USB) Controller Driver Issue

Metòd 5: Réinstaller USB Drivers

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. ale nan Manadjè Aparèy> Inivèsèl contrôleur Seri Otobis, using the steps mentioned in Metòd 3.

2. Dwa-klike sou Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) epi chwazi Désinstaller aparèy, jan yo montre sa.

3. Koulye a, klike sou Enstriksyon ak rekòmanse PC ou.

4. Now, download the latest USB driver from manufacturer website like Intel.

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Navige nan la Manadjè Aparèy jan yo montre nan Metòd 3.

2. Here, double-click on Aparèy Entèfas Imèn yo elaji li.

3. Dwa-klike sou la USB Input Device epi chwazi Pwopriyete.

4. Here, switch to the Jesyon pouvwa tab and uncheck the box titled Pèmèt òdinatè a fèmen aparèy sa a pou konsève pou pouvwa.

5. Finalman, klike sou OK ak rekòmanse sistèm ou an.

Epitou Li: Ranje USB kenbe dekonekte ak rekonekte

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Kalite Kontwòl Panel nan Windows ba rechèch epi klike sou louvri.

2. Chwazi View by > Gwo ikon, ak Lè sa a, klike sou Opsyon pouvwa, jan yo montre sa.

3. Isit la, klike sou Chanje anviwònman plan yo in your currently selected plan section.

4. Nan Edit Paramètres Plan fenèt, chwazi Chanje anviwònman pouvwa avanse opsyon.

5. Koulye a, double-klike sou USB anviwònman yo elaji li.

6. Yon fwa ankò, double-klike sou USB selektif sispann anviwònman yo elaji li.

7. Isit la, klike sou Sou batri epi chanje anviwònman an Andikape from the drop-down list, as illustrated.

8. Koulye a, klike sou Konekte nan epi chanje anviwònman an Andikape isit la tou.

9. Finalman, klike sou Aplike > OK to save these changes. Restart your PC and check if the issue is solved now.

Metòd 8: Etenn demaraj rapid

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Ale nan la Kontwòl Panel > Opsyon pouvwa jan sa montre nan Metòd 7.

2. Isit la, klike sou Chwazi sa ki bouton sa yo pouvwa fè option in the left bar.

3. Koulye a, chwazi a Chanjman anviwònman ki kounye a disponib opsyon.

4. Next, uncheck the box Vire demaraj vit (rekòmande) ak Lè sa a, klike sou Save chanjman jan yo montre anba a.

5. Finalman, rekòmanse PC Windows ou a.

Epitou Li: Fix USB Device not Recognized Error Code 43

Metòd 9: Mete ajou Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Kalite Tcheke pou mizajou nan Windows ba rechèch epi klike sou louvri.

2. Koulye a, klike sou la Tcheke pou Updates bouton.

3A. Swiv la enstriksyon sou ekran pou telechaje ak enstale dènye aktyalizasyon ki disponib.

3B. Si sistèm ou a deja ajou, Lè sa a, li pral montre Ou ajou mesaj.

4. Rekòmanse your system and check if the issue is resolved now.

Metòd 10: Mete ajou BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro Ide: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP laptops.

Rekòmande:

We hope that you could learn kòman yo fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.