4 Desanm 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses otantifikasyon byometrik that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Ranje pou Windows Hello Fingerprint pa travay nan Windows 10

  1. Enstale mizajou manyèlman.
  2. Kouri depanaj Materyèl ak Aparèy.
  3. Reyajiste opsyon anprent ak rekonesans feminen.
  4. Pèmèt Byometrik nan Editè Règleman Gwoup la.
  5. Modifye anviwònman règleman gwoup Windows Hello.
  6. Mete ajou chofè sistèm yo.
  7. Fè yon Reset Windows.
  8. Etenn vit Demaraj.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Anviwònman> Mizajou & Sekirite> Windows Mizajou
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Klike sou Kòmanse> Anviwònman> Mizajou & Sekirite> Rézoudr.

Reset Fingerprint & Facial Recognition Options

  • Klike sou Kòmanse> Anviwònman> Kont.
  • Klike sou Opsyon enskripsyon.
  • Jwenn Rekonesans vizaj or Anprent options, and click on the Anprent opsyon.
  • chwazi Retire, and do the same for Rekonesans vizaj.
  • Apre sa, klike sou Kontakte Nou and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Kalite gpedit nan bwat rechèch la epi klike sou Edite Règleman Gwoup la.
  • Klike sou Konfigirasyon òdinatè > Modèl administratif.
  • Double-klike sou Windows konpozan.
  • Double-klike sou Biyometrik in the right pane and check whether all its settings are configured. 
  • If they show Pa konfigirasyon, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Pèmèt epi klike sou Aplike> OK.
  • Double-klike sou Allow user to login using biometrics epi chwazi Pèmèt. 
  • Klike sou Aplike> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Dwa-klike sou Kòmanse> Kouri. Kalite gpedit ak laprès Antre nan. 
  • Klike sou Konfigirasyon òdinatè > Modèl administratif.
  • Apre sa, double-klike sou Windows konpozan.
  • Double-klike sou Biyometrik.
  • Double-klike sou Karakteristik vizaj.
  • Dwa-klike sou Konfigirasyon amelyore anti-spoofing epi chwazi Edit.
  • Enfim Konfigirasyon amelyore anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Kòmanse> Manadjè Aparèy.
  • Find the relevant drivers under Aparèy byometrik, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Dwa-klike sou epi chwazi Fè enspeksyon pou chanjman kenkayri and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Aparèy byometrik epi chwazi Woule tounen chofè in the properties section. 
  • Klike sou OK yon fwa li fini.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC epi klike sou Kontakte Nou.

Remak: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Klike sou Start > Settings > System > Power & Sleep
  • Klike sou Anviwònman pouvwa adisyonèl.
  • Apre sa, klike sou Choose what Power button does.
  • Klike sou Change Settings that are unavailable ak dezaktive la Fast Startup box if it’s selected, and click Save chanjman.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Klike sou Anviwònman> Mizajou & Sekirite> Mizajou Windows.
  • Go to View Istwa Mizajou.
  • Klike sou la Désinstaller Updates lyen.
  • A new screen will open showing the Mizajou enstale. Right-click each and select Enstriksyon. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Nan bwat rechèch la, tape siyen-an ak laprès Antre yo louvri Kont meni. 
  • Go to Opsyon enskripsyon epi klike sou Mete kanpe Anba a Windows Hello Fingerprint seksyon.
  • Klike sou Kontakte Nou and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Klike sou Kòmanse > Anviwònman > Aplikasyon. Nan Apps ak karakteristik. 
  • Find your fingerprint reader and click on it. Click Enstriksyon epi konfime aksyon an.
  • Dwa-klike sou Kòmanse> Manadjè Aparèy ak elaji la Aparèy byometrik kategori.
  • Find your fingerprint reader, right-click, then select Dezenstale aparèy, epi konfime aksyon an.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Rasin Hub.
  • Double-klike sou USB Rasin Hub yo louvri li yo Pwopriyete. 
  • Dezaktye a Pèmèt òdinatè a fèmen aparèy sa a pou konsève pou pouvwa a option box under the Jesyon pouvwa tab. Repeat for all USB Root Hub entries.

Reparasyon Fichye Sistèm

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Kalite Km nan bwat rechèch la epi chwazi Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Dwa-klike sou Kòmanse> Kouri ak kalite services.msc Press Enter to open the Services window and search for the Sèvis Manadjè Credential.
  • Double-klike sou la diplòm Manadjè Service to open the Pwopriyete window and go to Sèvis Status.
  • Klike sou Sispann, ak Lè sa a klike sou la Kòmanse button again to restart the service. 
  • Klike sou Aplike> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.