4 Maret, 2022

Perbaiki Panggilan Video Microsoft Teams Tidak Berfungsi

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Tim is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Perbaiki Panggilan Video Microsoft Teams Tidak Berfungsi

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistem Operasi Kedaluwarsa.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Pemecahan Masalah Dasar

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to cabut the web camera from the USB port, restart your computer, and pasang kembali it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Tutup Aplikasi Latar Belakang

Metode 1: Jalankan Pemecah Masalah Perangkat Keras dan Perangkat

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. tekan Tombol Windows + R bersama-sama meluncurkan Run kotak dialog.

2. Mengetik msdt.exe -id DeviceDiagnostic dan tekan Enter.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Kemudian, klik Selanjutnya.

Kemudian, klik Berikutnya

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Terapkan perbaikan ini and follow the on-screen instructions. Then, Restart perangkat Anda.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Tutup pemecah masalah di layar berikut.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Tekan Tombol Windows. Mengetik Microsoft Tim dan meluncurkannya.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik pada ikon tiga titik di samping Anda Profile Picture di Tim.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Beralih ke Devices tab in the left pane and scroll down the right screen.

4. Sekarang, di Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Lalu, pilih kamar you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Baca Juga: Cara Mengubah Avatar Profil Microsoft Teams

Metode 3: Hapus Cache Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Keluar Tim dan meluncurkan Task Manager dengan menekan Ctrl + Shift + tombol Esc secara bersamaan.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Dalam proses tab, pilih Microsoft Tim programs that are running in the background and select Tugas Akhir.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Lalu, tekan Tombol Windows dan jenis % appdata% MicrosoftTeams di bilah pencarian.

4. Klik Open seperti yang ditunjukkan.

Open Teams Roaming folder

5. Sekarang, pilih all the files and folders within the folder and select the Delete .

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot PC Windows 10 Anda.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Mengetik device Manager dalam Menu pencarian Windows 10 dan buka.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Sekarang, klik dua kali Kamera untuk mengembangkannya.

expand the Cameras section by double-clicking on it

3. Kemudian, klik kanan pada camera device (HP True Vision HD, for example) and select the Nonaktifkan perangkat pilihan seperti yang ditunjukkan.

Catatan: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Konfirmasikan permintaan dengan mengklik Yes.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Catatan: Make sure you re-enable the default camera adapter again after fixing the issue.

Baca Juga: Cara Mengaktifkan atau Menonaktifkan Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. tekan Windows kunci. Jenis Google Chrome dan meluncurkannya.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik pada ikon tiga titik Dan pilih Settings .

Click on the three-dotted icon and select the Settings option

3. Sekarang, pilih Keamanan dan Privasi in the left pane and choose Pengaturan situs from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera pilihan di bawah izin menu seperti yang ditunjukkan.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Di sini, pilih Situs dapat meminta untuk menggunakan kamera Anda option and make sure Tim is not added in Not allowed to use your camera daftar.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your Browser and check if you have fixed the Teams video not working issue.

Metode 6: Perbarui Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. tekan Tombol Windows + I bersama untuk membuka Settings di komputer Anda

2. Sekarang, pilih Update & Security.

Sekarang, pilih Perbarui dan Keamanan

3. Memilih Check for Updates dari panel kanan.

pilih Periksa Pembaruan dari panel kanan

4A. If your system is outdated, click Install now untuk mengunduh dan menginstal versi terbaru.

If your system is outdated, click Install now to download and install the latest version

4B. Jika sistem Anda sudah mutakhir, maka itu akan ditampilkan Anda up to date pesan.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Baca Juga: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Tekan Tombol Windows dan jenis Firewall Pembela Windows. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Izinkan aplikasi atau fitur melalui Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Kemudian, klik Ubah pengaturan. Finally, check for Microsoft Tim to allow through the Firewall.

Catatan: Anda dapat menggunakan Izinkan aplikasi lain… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Akhirnya, klik OK Untuk menyimpan perubahan

Option II: Disable Firewall Temporarily

Catatan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. tekan Windows kunci. Jenis Control Panel dan buka.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Set Lihat oleh as Kategori dan pilih Sistem dan Keamanan.

Set View by as Category and select System and Security

3. Sekarang, klik Windows Defender Firewall, seperti yang ditunjukkan di sini.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Pilih Mengaktifkan atau menonaktifkan Windows Defender Firewall pilihan dari menu sebelah kiri.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Matikan Windows Defender Firewall (tidak disarankan) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klik OK dan Reboot PC Anda.

Metode 8: Nonaktifkan VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Tekan Tombol Windows dan jenis Pengaturan VPN di bilah pencarian.

Hit the Windows key and type VPN settings in the search bar

2. Dalam Settings jendela, putuskan sambungan aktif VPN layanan.

3. Matikan Opsi VPN bawah Opsi Lanjutan.

Di jendela Pengaturan, putuskan sambungan layanan VPN aktif dan matikan opsi VPN di bawah Opsi Lanjutan

Baca Juga: Perbaiki Microsoft Teams Terus Restart

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Luncurkan device Manager using the steps mentioned above and expand the Kamera dengan mengklik dua kali di atasnya.

expand the Cameras section by double-clicking on it

2. Sekarang, klik kanan pada pengemudi dan pilih Copot perangkat.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klik Uninstall dalam prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Menemukan dan Unduh driver yang sesuai dengan versi Windows pada PC Anda.

6. Setelah diunduh, klik dua kali pada file yang diunduh dan ikuti petunjuk di layar untuk menginstalnya.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Baca Juga: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Pergi ke Halaman Dukungan Microsoft.

Halaman Dukungan Microsoft

2A. You can use the Dapatkan aplikasi Bantuan in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Buka Dapatkan Bantuan .

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the versi peramban to submit your problem. To do so, click on the Dukungan link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Sekarang, ketik your problem dalam Tell us your problem so we can get you the right help and support bidang dan tekan Enter.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Rekomendasi:

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