Oktober 23, 2021

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The Deskripsi Perangkat USB is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) dengan segitiga kuning dengan tanda seru. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Perbaiki Permintaan Deskriptor Perangkat Gagal (Perangkat USB Tidak Dikenal)

Perbaiki Permintaan Deskriptor Perangkat Gagal

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

  • Permintaan Deskriptor Perangkat Gagal
  • Port Reset Failed
  • Set Address Failed

There can be several reasons behind this issue, such as:

  • Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
  • Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
  • Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
  • Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
  • BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Metode 1: Pemecahan Masalah Dasar

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & Port. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for ventilasi yang baik of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Jika masalah disebabkan oleh catu daya, maka mencoba memasukkan kembali perangkat USB setelah mencabut laptop dari catu daya.

2. Hubungkan perangkat USB lain with the same USB port and check if there is an issue with the port.

3. Colokkan perangkat USB ke a pelabuhan yang berbeda untuk mengesampingkan masalah dengan port USB.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Disconnect perangkat USB.

2. Restart PC Windows Anda.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3.  Sambungkan kembali the USB device and check if it worked or not.

Metode 2: Jalankan Pemecah Masalah Windows

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. tekan Windows + R kunci-kunci secara bersamaan untuk meluncurkan Run kotak dialog.

2. Mengetik msdt.exe -id DeviceDiagnostic dan klik OK, seperti yang ditunjukkan.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the Advanced pilihan, seperti yang disorot di bawah ini.

klik opsi Lanjutan di Pemecah Masalah Perangkat Keras dan Perangkat

4. Centang kotak yang ditandai Lakukan perbaikan secara otomatis dan klik Selanjutnya.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, restart PC Anda and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Dari Bilah tugas, klik kanan pada USB Device icon.

2. Pilih Open Devices and Printers pilihan, seperti yang ditunjukkan.

right click on USB icon at taskbar and select open devices and printers option

3. Klik kanan pada Perangkat USB (misalnya Pisau Cruzer) dan pilih memecahkan, seperti yang disorot di bawah ini.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Pemecah Masalah Windows will automatically detect problems and fix these as well.

pemecah masalah windows mendeteksi masalah

Catatan: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Baca Juga: Fix USB device not recognized by Windows 10

Metode 3: Perbarui Driver USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Mengetik device manager dalam Bilah pencarian Windows dan tekan Masukkan kunci untuk meluncurkannya.

Ketik Pengelola Perangkat di menu pencarian Windows 10.

2. Pergi ke Kontrol Universal Serial Bus section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Sekarang, klik kanan USB pengemudi (misalnya Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) dan pilih Perbarui driver.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Selanjutnya, klik Cari driver secara otomatis. 

click on select Search automatically for drivers.

5A. Your driver will memperbarui itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

If you driver is already up-to-date, then you will see the following screen. Fix Unknown USB Device Descriptor Request Failed in Windows 10

6. Klik Penyelesaian to exit the window and Rmenjadi komputer.

7. ulangi the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Navigasi ke Device Manager > Universal Serial Bus controllers seperti yang dijelaskan dalam Metode 3.

2. Klik kanan pada driver USB (misalnya Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) dan pilih Properties, seperti yang digambarkan di bawah ini.

right click on usb driver and select properties

3. Dalam USB Device Properties jendela, beralih ke jendela sopir Tab dan pilih Putar Kembali Pengemudi.

Note: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Memilih Why are you rolling back? from the given list and click on Yes untuk mengkonfirmasi.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK untuk menerapkan perubahan ini.

6. Finally, confirm the prompt and Restart sistem Anda untuk membuat rollback efektif.

Baca Juga: Fix Universal Serial Bus (USB) Controller Driver Issue

Method 5: Reinstall USB Drivers

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Pergi ke Manajer Perangkat > Device Kontrol Universal Serial Bus, using the steps mentioned in Metode 3.

2. Klik kanan pada Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) dan pilih Copot perangkat, seperti yang ditunjukkan.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Sekarang, klik Uninstall dan restart PC Anda.

click on uninstall button to confirm uninstalling the driver

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Arahkan ke device Manager seperti yang ditunjukkan pada Metode 3.

2. Here, double-click on Human Interface Devices untuk mengembangkannya.

double click on the Human Interface Devices.

3. Klik kanan pada file USB Input Device dan pilih Properties.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Here, switch to the Power Management tab and uncheck the box titled Izinkan komputer untuk mematikan perangkat ini untuk menghemat daya.

switch to the Power Management tab and uncheck the box Allow the computer to turn off this device to save power

5. Terakhir, klik OK dan Restart sistem anda.

Baca Juga: Fix USB Keeps Disconnecting and Reconnecting

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Mengetik kontrol Panel dalam Bilah pencarian Windows dan klik Open.

Ketik Panel Kontrol di bilah pencarian dan klik Buka.

2. Memilih Lihat berdasarkan > Ikon besar, Dan Kemudian klik Power Options, seperti yang ditunjukkan.

go to the Power Options and click on it

3. Di sini, klik Ubah Rencana in your currently selected plan section.

pilih Ubah pengaturan paket.

4. Dalam Edit Pengaturan Rencana jendela, pilih Mengubah pengaturan daya lanjutan .

In the Edit Plan Settings window, click on Change advanced power settings

5. Sekarang, klik dua kali pengaturan USB untuk mengembangkannya.

klik dua kali pada opsi pengaturan usb di jendela Ubah pengaturan daya lanjutan

6. Sekali lagi, klik dua kali Pengaturan penangguhan selektif USB untuk mengembangkannya.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. Di sini, klik Pada baterai dan ubah pengaturan menjadi Disabled from the drop-down list, as illustrated.

pilih pengaturan baterai untuk dinonaktifkan di pengaturan supend selektif usb di pengaturan usb di jendela Ubah pengaturan daya lanjutan

8. Sekarang, klik Terpasang di dan ubah pengaturan menjadi Disabled disini juga.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Terakhir, klik Mendaftar > OK to save these changes. Restart your PC and check if the issue is solved now.

Metode 8: Matikan Fast Startup

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Pergi ke Panel Kontrol > Opsi Daya seperti yang diilustrasikan dalam Metode 7.

2. Di sini, klik Memilih apa tombol daya lakukan option in the left bar.

In the Power Options window, select the Choose what the power button does option, as highlighted below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Sekarang, pilih Yang memiliki Ubah Saat ini tidak tersedia .

Klik Ubah pengaturan yang saat ini tidak tersedia

4. Next, uncheck the box Hidupkan startup cepat (dianjurkan) dan kemudian klik Simpan perubahan seperti yang ditunjukkan di bawah ini.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Akhirnya, Restart PC Windows Anda.

Baca Juga: Perbaiki Perangkat USB tidak Diakui Kode Kesalahan 43

Metode 9: Perbarui Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Mengetik Periksa pembaruan dalam Bilah pencarian Windows dan klik Open.

Ketik Periksa pembaruan di bilah pencarian dan klik Buka. Perbaiki Permintaan Deskriptor Perangkat USB Tidak Dikenal yang Gagal di Windows 10

2. Sekarang, klik pada Check for Updates .

select Check for Updates from the right panel.

3A. Ikuti petunjuk di layar untuk mengunduh dan menginstal pembaruan terbaru yang tersedia.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Jika sistem Anda sudah mutakhir, maka itu akan ditampilkan Anda up to date pesan.

pembaruan windows pesan Anda terkini

4. Restart your system and check if the issue is resolved now.

Metode 10: Perbarui BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro Tip: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP laptop.

Rekomendasi:

We hope that you could learn bagaimana fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.