Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Ngalaba Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Sistemu eji arụ ọrụ emechiela.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Basic Nchọpụta nsogbu

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to Unplug the web camera from the USB port, reboot your computer, and re-nkwụnye it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Mechie ngwa ndabere

Usoro 1: Gbaa ngwaike na ngwaọrụ nsogbu nsogbu

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pịa Igodo Windows + R ọnụ malite na Run igbe.

2. Ụdị msdt.exe -id NgwaọrụDiagnostic ma tie Tinye.

3. Mgbe ahụ, pịa Osote.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Tinye nke a and follow the on-screen instructions. Then, Malitegharịa ekwentị ngwaọrụ gị.

4B. If there is no issue with the drivers, click Mechie onye na-eweta nsogbu na ihuenyo a.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Kpọọ Igodo Windows. Ụdị Ngalaba Microsoft wee malite ya.

2. Pịa na akara ngosi nwere ntụpọ atọ n'akụkụ nke gị Profile Foto na Otu.

3. Gbanye na ngwaọrụ tab in the left pane and scroll down the right screen.

4. Ugbu a, na Camera menu, expand the drop-down menu.

5. Mgbe ahụ, họrọ nke camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Gụọ kwa: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. itzọ ọpụpụ ìgwè na igba egbe Task Manager site na ịpị Ctrl + Shift + Esc igodo n'otu oge.

2. Na Filiks taabụ, họrọ Ngalaba Microsoft programs that are running in the background and select Arụ ọrụ ikpeazụ.

3. Mgbe ahụ, pịa ya Igodo Windows na ụdị % appdata% MicrosoftTeams na ebe nyocha.

4. Pịa na Open dị ka e gosiri.

5. Ugbu a, họrọ all the files and folders within the folder and select the Hichapụ nhọrọ.

6. reboot Windows 10 PC gị.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Ụdị Ihe Njikwa Ngwaọrụ na Windows 10 search menu ma meghee ya.

2. Ugbu a, pịa ugboro abụọ ese foto ịgbasa ya.

3. Mgbe ahụ, pịa aka nri na camera device (HP TrueVision HD, for example) and select the Gbanyụọ ngwaọrụ nhọrọ dị ka egosiri.

Cheta na: Ensure you select a camera that you are not currently using in Teams.

4. Kwenye ngwa ngwa site na ịpị Ee.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Cheta na: Make sure you re-enable the default camera adapter again after fixing the issue.

Gụọ kwa: Otu esi akwado ma ọ bụ gbanyụọ Microsoft Otu egwuregwu Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Pịa Windows igodo. Ụdị Google Chrome wee malite ya.

2. Pịa na akara ngosi nwere ntụpọ atọ wee họrọ Settings nhọrọ.

3. Ugbu a, họrọ Nche na nzuzo in the left pane and choose Ntọala saịtị from the main page.

4. Scroll down the main screen and select the Camera nhọrọ n'okpuru ikikere menu ka egosiri.

5. Ebe a, họrọ nke Saịtị nwere ike ịrịọ ka iji igwefoto gị option and make sure ìgwè is not added in Not allowed to use your camera ndepụta.

6. Relaunch your nchọgharị and check if you have fixed the Teams video not working issue.

Usoro 6: Melite Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Pịa Igodo Windows + I ọnụ imeghe Settings na kọmputa gị.

2. Ugbu a, họrọ Mmelite & Nche.

3. Họrọ Lelee maka mmelite site na ogwe aka nri.

4A. If your system is outdated, click Wụnye ugbu a ka ibudata na wụnye ọhụrụ ụdị.

4B. Ọ bụrụ na sistemụ gị adịlarị ọhụrụ, mgbe ahụ ọ ga-egosi Ị na-eme ihe ọhụrụ ozi.

Gụọ kwa: Ebee ka echekwara ndekọ Otu Microsoft?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Kpọọ Igodo Windows na ụdị Firewall Defender Windows. Open the best results.

2. In the pop-up window, click on Kwee ngwa ma ọ bụ atụmatụ site na Firewall Windows Defender.

3. Mgbe ahụ, pịa Gbanwee ntọala. Finally, check for Ngalaba Microsoft to allow through the Firewall.

Cheta na: Ị nwere ike iji Hapụ ngwa ọzọ… to browse your program if your desired application or program does not exist in the list.

4. N'ikpeazụ, pịa OK ịchekwaa mgbanwe ndị a.

Option II: Disable Firewall Temporarily

Cheta na: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Pịa Windows igodo. Ụdị Ogwe njikwa ma meghee ya.

2. Tọọ Lee ya as Category ma họrọ System na Nche.

3. Ugbu a, pịa Windows Defender Firewall, dị ka e gosiri ebe a.

4. Họrọ nke Gbanye ma ọ bụ gbanyụọ Firewall Defender Windows nhọrọ site n'aka ekpe menu.

5. Now, check the boxes next to the Gbanyụọ Windows Defender Firewall (anaghị atụ aro ya) option wherever available on this screen.

6. Pịa OK na reboot PC gị.

Usoro 8: Gbanyụọ VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Kpọọ Igodo Windows na ụdị Ntọala VPN na ebe nyocha.

2. Na Settings window, disconnect the active Okwey ọrụ.

3. Gbanyụọ Nhọrọ VPN n'okpuru Advanced Nhọrọ.

Gụọ kwa: Idozi Otu Microsoft na-amaliteghachi

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Mwepụta nke Ihe Njikwa Ngwaọrụ using the steps mentioned above and expand the ese foto site na ịpị ya ugboro abụọ.

2. Ugbu a, pịa aka nri na ọkwọ ma họrọ Wepu ngwaọrụ.

3. Pịa Uninstall n'ime ngwa ngwa.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. chọta na Budata site na ntaneetị ndị ọkwọ ụgbọala kwekọrọ na ụdị Windows dị na PC gị.

6. Ozugbo ebudatara, pịa ugboro abụọ na ebudatara faịlụ ma soro ntuziaka na ihuenyo ka ịwụnye ya.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in 5 usoro.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Gụọ kwa: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Gaa na Ibe nkwado Microsoft.

2A. You can use the Nweta ngwa enyemaka in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Mepee Nweta Enyemaka bọtịnụ.

2B. Also, you could use the ụdị nchọgharị to submit your problem. To do so, click on the Nweta nkwado njikọ.

3. Ugbu a, pịnye your problem na Tell us your problem so we can get you the right help and support ubi na iti Tinye.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

-atụ aro:

Anyị nwere olileanya na ntuziaka a nyere aka ma ị nwere ike idozi ya Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.