December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses nyocha biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Idozi maka akara mkpịsị aka Windows Hello anaghị arụ ọrụ na Windows 10

  1. Jiri aka tinye mmelite.
  2. Gbaa ngwaike & ngwaọrụ nchọpụta nsogbu.
  3. Tọgharia akara mkpisiaka na nhọrọ ihu.
  4. Kwado Biometrics n'ime ndezi amụma otu.
  5. Megharịa ntọala iwu otu Windows Hello.
  6. Melite ndị ọkwọ ụgbọ ala sistemụ.
  7. Mee nrụpụta Windows.
  8. Gbanyụọ Malite ọsọ ọsọ.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Ntọala> Mmelite & Nche> Nwelite Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Pịa Malite> Ntọala> Mmelite & Nche> Nchọpụta nsogbu.

Reset Fingerprint & Facial Recognition Options

  • Pịa Malite> Ntọala> Akaụntụ.
  • Pịa na Nbanye nhọrọ.
  • chọta Nweta ihu or Mpempe akwụkwọ options, and click on the Mpempe akwụkwọ nhọrọ.
  • họrọ wepụ, and do the same for Nweta ihu.
  • Ọzọ, pịa malite and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • ụdị gpedit na igbe ọchụchọ ma pịa Dezie Iwu Otu.
  • Pịa Nhazi komputa> ndebiri Nlekọta.
  • Pịa ugboro abụọ Ihe Windows.
  • Pịa ugboro abụọ Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Adịghị edozi, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Kwadoro wee pịa Tinye> OK.
  • Pịa ugboro abụọ Allow user to login using biometrics ma họrọ Kwadoro. 
  • Pịa Tinye> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Pịa aka nri Malite> Gbaa. Ụdị gpedit na pịa Tinye. 
  • Pịa Nhazi komputa> ndebiri Nlekọta.
  • Na-esote, pịa ugboro abụọ Ihe Windows.
  • Pịa ugboro abụọ Biometrics.
  • Pịa ugboro abụọ Ihu ihu.
  • Pịa aka nri Configure enhanced anti-spoofing ma họrọ Dezie.
  • gbanyụọ Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Malite> Njikwa Ngwaọrụ.
  • Find the relevant drivers under Ngwaọrụ biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Pịa aka nri ma họrọ Nyocha maka mgbanwe ngwaike and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Ngwaọrụ biometric ma họrọ Nyefee azụ ọkwọ ụgbọ ala in the properties section. 
  • Pịa OK ozugbo emechara ya.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC na pịa malite.

Cheta na: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Pịa Start > Settings > System > Power & Sleep
  • Pịa Ntọala ike agbakwunyere.
  • Ọzọ, pịa Choose what Power button does.
  • Pịa Change Settings that are unavailable ma wepuo ya Mmalite mmalite box if it’s selected, and click Zọpụta mgbanwe.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Pịa Ntọala> Mmelite & Nche> Mmelite Windows.
  • gaa Lelee Akụkọ Mmelite.
  • pịa Uninstall Mmelite njikọ.
  • A new screen will open showing the Mmelite arụnyere. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Na igbe ọchụchọ, pịnye banye ma pịa Tinye ka imepee Nnabata menu. 
  • gaa Nbanye nhọrọ na pịa Melite n'okpuru Windows Hello Fingerprint ngalaba.
  • Pịa malite and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Pịa Malite > Ntọala > Ngwa. na Ngwa na atụmatụ. 
  • Find your fingerprint reader and click on it. Click Uninstall ma gosi ọrụ ahụ.
  • Pịa aka nri Malite> Njikwa Ngwaọrụ ma gbasaa Ngwaọrụ biometric Atiya.
  • Find your fingerprint reader, right-click, then select Wepu ngwaọrụ, ma gosi ọrụ ahụ.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Ebe nchekwa USB.
  • Pịa ugboro abụọ Ebe nchekwa USB imeghe ya Properties. 
  • Ekpuchita nke Kwe ka kọmpụta gbanyụọ ngwaọrụ a iji chekwaa ike option box under the Njikwa Ike tab. Repeat for all USB Root Hub entries.

Mekwaa faịlụ sistemụ

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • ụdị CMD na igbe ọchụchọ ma họrọ Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Pịa aka nri Malite> Gbaa na ụdị Ọrụ.msc. Press Enter to open the Services window and search for the Ọrụ njikwa nzere.
  • Pịa ugboro abụọ njikwa kredenshial Service to open the Properties window and go to Ọnọdụ ọrụ.
  • Pịa Kwụsị, wee pịa Malite button again to restart the service. 
  • Pịa Tinye> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.