Mars 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Úrelt stýrikerfi.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Grundvallar bilanaleit

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to taktu úr sambandi the web camera from the USB port, endurræsa your computer, and stinga aftur í samband it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Lokaðu bakgrunnsforritum

Aðferð 1: Keyrðu úrræðaleit fyrir vélbúnað og tæki

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Ýttu á Windows + R lyklar saman til að hleypa af stokkunum Hlaupa valmynd.

2. Gerð msdt.exe -id DeviceDiagnostic og högg Sláðu inn.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Smelltu svo á Næstu.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Sækja um þessa lagfæringu and follow the on-screen instructions. Then, endurræsa tækið þitt.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Lokaðu úrræðaleitinni á eftirfarandi skjá.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Sláðu á Windows lykill. Gerð Microsoft Teams og ræstu það.

Hit the Windows key. Type Microsoft Teams and launch it

2. Smelltu á þriggja punkta táknmynd við hliðina á þínum Forsíðumynd in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Skiptu yfir í Tæki tab in the left pane and scroll down the right screen.

4. Nú, í myndavél menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Veldu síðan myndavél you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Einnig lesið: Hvernig á að breyta Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Útgangur teams og sjósetja Verkefnisstjóri með því að ýta á Ctrl + Shift + Esc lyklar samtímis.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Í Ferli flipann, velja Microsoft Teams programs that are running in the background and select Lokaverkefni.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Smelltu síðan á Windows lykill og tegund % appdata% MicrosoftTeams í leitarreitnum.

4. Smelltu á Opna eins og sýnt er.

Open Teams Roaming folder

5. Veldu núna all the files and folders within the folder and select the eyða valkostur.

Now, select all the files and folders within the folder and select the Delete option.

6. Endurræsa Windows 10 tölvunni þinni.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Gerð Tækjastjórnun í Windows 10 leitarvalmynd og opnaðu það.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Nú, tvísmelltu myndavél að stækka það.

expand the Cameras section by double-clicking on it

3. Hægrismelltu síðan á camera device (HP TrueVision HD, for example) and select the Slökktu á tækinu valmöguleika eins og sýnt er.

Athugaðu: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Staðfestu kveðjuna með því að smella á Já.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Athugaðu: Make sure you re-enable the default camera adapter again after fixing the issue.

Einnig lesið: Hvernig á að virkja eða slökkva á Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Ýttu á Windows lykill. Gerð Google Króm og ræstu það.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Smelltu á þriggja punkta táknmynd Og veldu Stillingar valkostur.

Click on the three-dotted icon and select the Settings option

3. Veldu núna Öryggi og persónuvernd in the left pane and choose Vefstillingar from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the myndavél valkostur undir Heimildir valmynd eins og sýnt er.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Veldu hér Síður geta beðið um að nota myndavélina þína option and make sure teams is not added in Not allowed to use your camera listi.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your Vafrinn and check if you have fixed the Teams video not working issue.

Aðferð 6: Uppfærðu Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Ýttu á Windows + I lyklar saman til að opna Stillingar á tölvunni þinni.

2. Veldu núna Uppfærsla og öryggi.

Nú skaltu velja Uppfærsla og öryggi

3. Veldu Athugaðu með uppfærslur frá hægri spjaldinu.

select Check for Updates from the right panel

4A. If your system is outdated, click Setja nú til að hlaða niður og setja upp nýjustu útgáfuna.

If your system is outdated, click Install now to download and install the latest version

4B. Ef kerfið þitt er þegar uppfært, þá mun það birtast Þú ert uppfærður skilaboð.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Einnig lesið: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Sláðu á Windows lykill og tegund Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Leyfa forrit eða eiginleika í gegnum Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Smelltu síðan Breyta stillingum. Finally, check for Microsoft Teams to allow through the Firewall.

Athugaðu: Þú getur notað Leyfa öðru forriti... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Smelltu að lokum OK til að vista breytingarnar.

Option II: Disable Firewall Temporarily

Athugaðu: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Ýttu á Windows lykill. Gerð Stjórnborð og opnaðu það.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Setja Skoða eftir as Flokkur og velja Kerfi og öryggi.

Set View by as Category and select System and Security

3. Nú skaltu smella á Windows Defender Firewall, eins og hér sést.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Veldu Kveiktu eða slökkva á Windows Defender Firewall valkostur frá vinstri valmyndinni.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Slökktu á Windows Defender eldvegg (ekki mælt með) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. smellur OK og Endurræsa tölvunni þinni.

Aðferð 8: Slökktu á VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Sláðu á Windows lykill og tegund VPN stillingar í leitarreitnum.

Hit the Windows key and type VPN settings in the search bar

2. Í Stillingar glugga, aftengja virka VPN þjónustu.

3. Slökktu á VPN valkostir undir Ítarkostir.

Í Stillingarglugganum, aftengdu virku VPN-þjónustuna og slökktu á VPN-valkostunum undir Advanced Options

Einnig lesið: Lagfærðu Microsoft Teams heldur áfram að endurræsa

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Sjósetja Tækjastjórnun using the steps mentioned above and expand the myndavél með því að tvísmella á það.

expand the Cameras section by double-clicking on it

2. Nú, hægrismelltu á bílstjóri og velja Uninstall tæki.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. smellur Uninstall í tilvitnuninni.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. finna og Eyðublað rekla sem samsvara Windows útgáfunni á tölvunni þinni.

6. Þegar það hefur verið hlaðið niður, tvísmelltu á niðurhalaða skrá og fylgdu leiðbeiningunum á skjánum til að setja það upp.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Aðferð 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Einnig lesið: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Fara í Stuðningssíðu Microsoft.

Stuðningssíðu Microsoft

2A. You can use the Fáðu hjálparforrit in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Opnaðu Fá hjálp hnappinn.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the vafraútgáfa to submit your problem. To do so, click on the fá stuðning hlekkur.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Nú skaltu slá inn your problem í Tell us your problem so we can get you the right help and support sviði og lamdi Sláðu inn.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Mælt með:

Við vonum að þessi handbók hafi verið gagnleg og þú gætir lagað Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.