Desember 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses líffræðileg auðkenning that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Lagfæringar fyrir Windows Hello fingrafar virkar ekki í Windows 10

  1. Settu upp uppfærslur handvirkt.
  2. Keyrðu úrræðaleit fyrir vélbúnað og tæki.
  3. Endurstilla fingrafara- og andlitsgreiningarvalkosti.
  4. Virkjaðu líffræðileg tölfræði í hópstefnuriti.
  5. Breyttu stillingum Windows Hello hópstefnu.
  6. Uppfærðu kerfisbílstjóra.
  7. Framkvæma Windows endurstillingu.
  8. Slökktu á Fljótur gangsetning.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Stillingar> Uppfærsla og öryggi> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Smellur Byrja> Stillingar> Uppfæra og öryggi> Úrræðaleit.

Reset Fingerprint & Facial Recognition Options

  • Smellur Byrja> Stillingar> Reikningar.
  • Smelltu á Innskráningarvalkostir.
  • finna Andlitsgreining or fingrafar options, and click on the fingrafar valkostur.
  • Veldu Fjarlægja, and do the same for Andlitsgreining.
  • Næst skaltu smella Byrjaðu and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Gerð gpedit í leitarreitinn og smelltu Breyta hópstefnu.
  • Smellur Tölvusamskipanir> Stjórnunarsniðmát.
  • Tvísmella Windows hluti.
  • Tvísmella Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Ekki stillt, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Virkt og smelltu síðan á Sækja um> Í lagi.
  • Tvísmella Allow user to login using biometrics og velja Virkt. 
  • Smellur Sækja um> Í lagi.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Hægri-smellur Start> Run. Gerð gpedit og ýttu Sláðu inn. 
  • Smellur Tölvusamskipanir> Stjórnunarsniðmát.
  • Næst skaltu tvísmella Windows hluti.
  • Tvísmella Biometrics.
  • Tvísmella Andlitsdrættir.
  • Hægri-smellur Stilltu endurbættan spoofing og velja Breyta.
  • Slökkva Stilltu endurbættan spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Start> Device Manager.
  • Find the relevant drivers under Líffræðileg tölfræði tæki, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Hægrismelltu og veldu Skannaðu eftir breytingum á vélbúnaði and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Líffræðileg tölfræði tæki og velja Roll Back Driver in the properties section. 
  • Smellur OK þegar það er búið.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC og smelltu Byrjaðu.

Athugaðu: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Smellur Start > Settings > System > Power & Sleep
  • Smellur Viðbótar orkustillingar.
  • Næst skaltu smella Choose what Power button does.
  • Smellur Change Settings that are unavailable og hakaðu úr Fljótur gangsetning box if it’s selected, and click Vista breytingar.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Smellur Stillingar > Uppfærsla og öryggi > Windows uppfærslur.
  • Fara á Skoða uppfærsluferil.
  • Smelltu á Fjarlægðu uppfærslur hlekkur.
  • A new screen will open showing the Uppsettar uppfærslur. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Sláðu inn í leitarreitinn skráðu þig inn og ýttu á Enter til að opna Reikningar valmyndinni. 
  • Fara á Innskráningarvalkostir og smelltu Setja upp undir Windows Hello fingrafar kafla.
  • Smellur Byrjaðu and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Smellur Byrja > Stillingar > Forrit. . In Í Forrit og eiginleikar. 
  • Find your fingerprint reader and click on it. Click Uninstall og staðfestu aðgerðina.
  • Hægri-smellur Start> Device Manager og stækka Líffræðileg tölfræði tæki flokki.
  • Find your fingerprint reader, right-click, then select Fjarlægðu tæki, og staðfestu aðgerðina.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB rótarmiðstöð.
  • Tvísmella USB rótarmiðstöð að opna sitt Eiginleikar. 
  • Taktu hakið úr Leyfa tölvunni að slökkva á þessu tæki til að spara orku valmöguleikareiturinn undir Power Management tab. Repeat for all USB Root Hub entries.

Gera við kerfisskrár

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Gerð CMD í leitarreitinn og veldu Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Hægri-smellur Start> Run og tegund þjónustur.msc. Press Enter to open the Services window and search for the Þjónusta persónuskilríkisstjóra.
  • Tvöfaldur-smellur the persónuskilríki Manager Service to open the Eiginleikar window and go to Þjónustustaða.
  • Smellur Hætta, og smelltu síðan á Home button again to restart the service. 
  • Smellur Sækja um>Í lagi and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.