4 Marzo 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Squadre is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistema operativo obsoleto.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Risoluzione dei problemi di base

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to scollegare the web camera from the USB port, reboot your computer, and ricollegare it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Chiudere le applicazioni in background

Metodo 1: eseguire lo strumento di risoluzione dei problemi relativi a hardware e dispositivi

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Stampa Tasti Windows + R. insieme per lanciare il Correre la finestra di dialogo.

2. Tipo msdt.exe -id DispositivoDiagnostico e colpisci entrare.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Quindi fare clic su Avanti.

Quindi, fare clic su Avanti

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Applicare questa correzione and follow the on-screen instructions. Then, nuovo inizio il tuo dispositivo.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Chiudere la risoluzione dei problemi nella schermata seguente.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Premi il Tasto Windows. genere Microsoft Squadre e lanciarlo.

Hit the Windows key. Type Microsoft Teams and launch it

2. Clicca sul icona a tre punti accanto a te Profile Picture nelle squadre.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Passare al dispositivi tab in the left pane and scroll down the right screen.

4. Ora, nel file Telecamere menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Quindi, scegli il stanza you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Leggi anche: Come modificare l'avatar del profilo Microsoft Teams

Metodo 3: svuota la cache di Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Uscita Teams e lanciare Gestione attività premendo Tasti Ctrl + Maiusc + Esc contemporaneamente.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Nel Processi scheda, selezionare il Microsoft Squadre programs that are running in the background and select Terminare operazione.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Quindi, premi il Tasto Windows e tipo % appdata% MicrosoftTeams nella barra di ricerca.

4. Fare clic su Apri come mostrato.

Open Teams Roaming folder

5. Ora seleziona all the files and folders within the folder and select the Elimina opzione.

Now, select all the files and folders within the folder and select the Delete option.

6. riavvio il tuo PC Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tipo Gestione periferiche nel Menù di ricerca di Windows 10 e aprilo.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Ora fai doppio clic Camere per espanderlo.

expand the Cameras section by double-clicking on it

3. Quindi, fare clic con il pulsante destro del mouse su camera device (HP TrueVision HD, for example) and select the Disabilita dispositivo opzione come mostrato.

Nota: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Confermare la richiesta facendo clic su Sì.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Nota: Make sure you re-enable the default camera adapter again after fixing the issue.

Leggi anche: Come abilitare o disabilitare Push-to-Talk di Microsoft Teams

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. premi il Windows chiave. genere Google Chrome e lanciarlo.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Clicca sul icona a tre punti e seleziona la Impostazioni profilo opzione.

Click on the three-dotted icon and select the Settings option

3. Ora seleziona Sicurezza e Privacy in the left pane and choose Impostazioni sito dalla pagina principale.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Telecamere opzione sotto il Permessi menu come mostrato.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Qui, seleziona il I siti possono chiedere di utilizzare la fotocamera option and make sure Teams is not added in Not allowed to use your camera elenco.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your del browser and check if you have fixed the Teams video not working issue.

Metodo 6: aggiorna Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. premi il Tasti Windows + I. insieme per aprire Impostazioni profilo sul tuo computer.

2. Ora seleziona Aggiornamento e sicurezza.

Ora seleziona Aggiornamento e sicurezza

3. Selezionare Controlla aggiornamenti dal pannello di destra.

select Check for Updates from the right panel

4A. If your system is outdated, click installare ora per scaricare e installare la versione più recente.

If your system is outdated, click Install now to download and install the latest version

4B. Se il tuo sistema è già aggiornato, verrà visualizzato Sei aggiornato messaggio.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Leggi anche: Dove vengono archiviate le registrazioni di Microsoft Teams?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Premi il Tasto Windows e tipo Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. Nella finestra pop-up, fare clic su Consentire un'app o una funzionalità tramite Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Quindi fare clic su Cambia impostazioni. Finally, check for Microsoft Squadre to allow through the Firewall.

Nota: Puoi usare Consenti un'altra app... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Infine, fai clic su OK per salvare le modifiche.

Option II: Disable Firewall Temporarily

Nota: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. premi il Windows chiave. genere Pannello di controllo e aprilo.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Impostato Visualizza per as Categoria e seleziona Sistema e sicurezza.

Set View by as Category and select System and Security

3. Ora, clicca su Windows Defender Firewall, come mostrato qui.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Seleziona il Attivare o disattivare Windows Defender Firewall opzione dal menu di sinistra.

Ora seleziona l'opzione Attiva o disattiva Windows Defender Firewall nel menu a sinistra

5. Now, check the boxes next to the Disattiva Windows Defender Firewall (non consigliato) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Clic OK ed riavvio il tuo PC.

Metodo 8: disabilita la VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Premi il Tasto Windows e tipo Impostazioni VPN nella barra di ricerca.

Hit the Windows key and type VPN settings in the search bar

2. Nel Impostazioni profilo window, disconnect the active VPN servizio.

3. Disattiva il Opzioni VPN per Opzioni avanzate.

Nella finestra Impostazioni, disconnetti il ​​servizio VPN attivo e disattiva le opzioni VPN in Opzioni avanzate

Leggi anche: Correggi Microsoft Teams continua a riavviarsi

Metodo 9: reinstallare i driver della fotocamera

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Avvia il Gestione periferiche using the steps mentioned above and expand the Camere facendo doppio clic su di esso.

expand the Cameras section by double-clicking on it

2. Ora fai clic con il pulsante destro del mouse su autista e seleziona Disinstallare il dispositivo.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Clic Disinstallare nel prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Trovate ed Scaricare i driver corrispondenti alla versione di Windows sul tuo PC.

6. Una volta scaricato, fare doppio clic sul file file scaricato e segui le istruzioni sullo schermo per installarlo.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metodo 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Leggi anche: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Vai alla Pagina del supporto Microsoft.

Pagina del supporto Microsoft

2A. Puoi usare il Scarica l'app Aiuto nel tuo sistema Windows 10 per inviare la tua query. Per questo, fare clic su Apri l'app Ottieni assistenza e confermare la richiesta facendo clic su Apri Ottieni assistenza pulsante.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Inoltre, potresti usare il file versione del browser per sottoporre il tuo problema. Per fare ciò, fare clic su Ottenere supporto collegamento.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Ora digita il tuo problema nel Raccontaci il tuo problema così potremo fornirti il ​​giusto aiuto e supporto campo e colpire entrare.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Consigliato:

Ci auguriamo che questa guida sia stata utile e che tu possa risolvere il problema Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.