Dicembre 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses autenticazione biometrica that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Correzioni per l'impronta digitale di Windows Hello che non funzionava in Windows 10

  1. Installa gli aggiornamenti manualmente.
  2. Esegui lo strumento di risoluzione dei problemi di hardware e dispositivi.
  3. Ripristina l'impronta digitale e le opzioni di riconoscimento facciale.
  4. Abilita dati biometrici nell'Editor criteri di gruppo.
  5. Modifica le impostazioni dei criteri di gruppo di Windows Hello.
  6. Aggiorna driver di sistema.
  7. Eseguire un ripristino di Windows.
  8. Disattiva Avvio rapido.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Impostazioni> Aggiornamento e sicurezza> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Clicchi Start > Impostazioni > Aggiornamento e sicurezza > Risoluzione dei problemi.

Reset Fingerprint & Facial Recognition Options

  • Clicchi Start > Impostazioni > Account.
  • Fare clic su Opzioni di accesso.
  • Trovare Riconoscimento facciale or Fingerprint options, and click on the Fingerprint opzione.
  • Seleziona Rimuovere, and do the same for Riconoscimento facciale.
  • Quindi, fare clic Inizia Ora and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Tipologia gpedit nella casella di ricerca e fare clic su Modifica dei criteri di gruppo.
  • Clicchi Configurazione computer> Modelli amministrativi.
  • Fare doppio clic su Componenti di Windows.
  • Fare doppio clic su Biometria in the right pane and check whether all its settings are configured. 
  • Se mostrano non configurato, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select abilitato e quindi fare clic Applica> OK.
  • Fare doppio clic su Allow user to login using biometrics e seleziona abilitato. 
  • Clicchi Applica> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Fare clic con Start> Esegui. genere gpedit e premere entrare. 
  • Clicchi Configurazione computer> Modelli amministrativi.
  • Quindi, fai doppio clic Componenti di Windows.
  • Fare doppio clic su Biometria.
  • Fare doppio clic su Caratteristiche facciali.
  • Fare clic con Configure enhanced anti-spoofing e seleziona Modifica.
  • Disabilita Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Aggiorna i driver di sistema

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Start> Gestione dispositivi.
  • Find the relevant drivers under Dispositivi biometrici, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Fare clic con il tasto destro e selezionare Cerca le modifiche hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Dispositivi biometrici e seleziona Ripristina driver in the properties section. 
  • Clicchi OK una volta fatto.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC e fare clic su Inizia Ora.

Nota: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Disattiva l'avvio rapido

  • Clicchi Start > Settings > System > Power & Sleep
  • Clicchi Impostazioni di alimentazione aggiuntive.
  • Quindi, fare clic Scegliere ciò che il pulsante di accensione fa.
  • Clicchi Change Settings that are unavailable e deselezionare il Avvio veloce box if it’s selected, and click Salvare le modifiche.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Clicchi Impostazioni > Aggiornamento e sicurezza > Aggiornamenti di Windows.
  • Vai su Visualizza cronologia Aggiornamento.
  • Clicca su Disinstalla gli aggiornamenti collegamento.
  • A new screen will open showing the Aggiornamenti installati. Right-click each and select Disinstallare. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Nella casella di ricerca, digita sign-in e premere Invio per aprire il conti menu. 
  • Vai su Opzioni di accesso e fare clic su Impostare sotto il Impronta digitale di Windows Hello .
  • Clicchi Inizia Ora and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Clicchi Start > Impostazioni > App. in App e funzionalità. 
  • Find your fingerprint reader and click on it. Click Disinstallare e confermare l'azione.
  • Fare clic con Start> Gestione dispositivi ed espandere il file Dispositivi biometrici categoria.
  • Find your fingerprint reader, right-click, then select Disinstallare il dispositivo, e confermare l'azione.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub principale USB.
  • Fare doppio clic su Hub principale USB per aprirlo Properties. 
  • Deseleziona il Consenti al computer di spegnere il dispositivo per risparmiare energia option box under the Power Management tab. Repeat for all USB Root Hub entries.

Ripara i file di sistema

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Tipologia CMD nella casella di ricerca e selezionare Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Fare clic con Start> Esegui e tipo servizi.msc. Press Enter to open the Services window and search for the Servizio di gestione delle credenziali.
  • Fare doppio clic Credential manager Service to open the Properties finestra e vai a Stato del servizio.
  • Clicchi Fermaree quindi fare clic su Inizio button again to restart the service. 
  • Clicchi Applica>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.