במרץ 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • מערכת הפעלה מיושנת.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

פתרון בעיות בסיסי

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to לנתק the web camera from the USB port, אתחול מחדש your computer, and חבר מחדש it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. סגור יישומי רקע

שיטה 1: הפעל את פותר הבעיות של החומרה וההתקנים

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. ללחוץ מקשי Windows + R יחד כדי להשיק את הפעלה תיבת דיאלוג.

2. סוּג msdt.exe -id DeviceDiagnostic ופגע זן.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. לאחר מכן לחץ על הַבָּא.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select ישם את התיקון and follow the on-screen instructions. Then, הפעלה מחדש במכשיר שלך.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click סגור את פותר הבעיות במסך הבא.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. הכה את מקש Windows. סוּג Microsoft Teams ולהשיק אותו.

Hit the Windows key. Type Microsoft Teams and launch it

2. לחץ על סמל שלוש נקודות ליד שלך תמונת פרופיל ב-Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. עבור אל ה- התקנים tab in the left pane and scroll down the right screen.

4. כעת, ב- מצלמה menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. לאחר מכן, בחר את חדר you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

גם לקרוא: How to Change Microsoft Teams Profile Avatar

שיטה 3: נקה את המטמון של Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. יציאה נבחרת והשקה מנהל המשימות על ידי לחיצה מקשי Ctrl + Shift + Esc בּוֹ זְמַנִית.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. בתוך ה תהליכים הכרטיסייה, בחר Microsoft Teams programs that are running in the background and select סיים משימה.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. לאחר מכן, הקש על מקש Windows וסוג %appdata%MicrosoftTeams בסרגל החיפוש.

4. לחץ על להרחיב כפי שמוצג.

Open Teams Roaming folder

5. כעת בחר all the files and folders within the folder and select the מחק אוֹפְּצִיָה.

Now, select all the files and folders within the folder and select the Delete option.

6. לאתחל מחשב Windows 10 שלך.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. סוּג מנהל התקנים ב Windows 10 search menu ולפתוח אותו.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. כעת, לחץ פעמיים מצלמות להרחיב אותו.

expand the Cameras section by double-clicking on it

3. לאחר מכן, לחץ לחיצה ימנית על camera device (HP TrueVision HD, for example) and select the השבת את המכשיר אפשרות כפי שמוצג.

הערה: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. אשר את ההנחיה על ידי לחיצה על יש.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

הערה: Make sure you re-enable the default camera adapter again after fixing the issue.

גם לקרוא: How to Enable or Disable Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. לחץ על Windows מַפְתֵחַ. סוּג Google Chrome ולהשיק אותו.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. לחץ על סמל שלוש נקודות ובחר את הגדרות אוֹפְּצִיָה.

Click on the three-dotted icon and select the Settings option

3. כעת בחר אבטחה ופרטיות in the left pane and choose הגדרות אתר from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the מצלמה אופציה תחת הרשאות תפריט כפי שמוצג.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. כאן, בחר את אתרים יכולים לבקש להשתמש במצלמה שלך option and make sure נבחרת is not added in Not allowed to use your camera רשימה.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your דפדפן and check if you have fixed the Teams video not working issue.

שיטה 6: עדכן את Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. לחץ על מקשי Windows + I יחד כדי לפתוח הגדרות במחשב שלך.

2. כעת בחר עדכון ואבטחה.

כעת, בחר עדכון ואבטחה

3. בחר בדקו אם יש עדכונים מהפאנל הימני.

select Check for Updates from the right panel

4A. If your system is outdated, click התקן כעת to download and install the latest version.

If your system is outdated, click Install now to download and install the latest version

4ב. אם המערכת שלך כבר מעודכנת, היא תופיע אתה מעודכן הוֹדָעָה.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

גם לקרוא: היכן מאוחסנות הקלטות Microsoft Teams?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. הכה את מקש Windows וסוג חומת אש של Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on אפשר יישום או תכונה דרך חומת האש של Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. לאחר מכן, לחץ שינוי הגדרות. Finally, check for Microsoft Teams to allow through the Firewall.

הערה: אתה יכול להשתמש אפשר אפליקציה אחרת... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. לבסוף, לחץ OK כדי לשמור את השינויים.

Option II: Disable Firewall Temporarily

הערה: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. לחץ על Windows מַפְתֵחַ. סוּג לוח בקרה ולפתוח אותו.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. מַעֲרֶכֶת הצג לפי as קטגוריה ובחר מערכת ואבטחה.

Set View by as Category and select System and Security

3. כעת לחץ על Windows Defender Firewall, כפי שמוצג כאן.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. בחר הפעל או כבה את חומת האש של Windows Defender אפשרות מהתפריט השמאלי.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the כבה את חומת האש של Windows Defender (לא מומלץ) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. קליק OK ו לאתחל המחשב האישי שלך.

שיטה 8: השבת את ה-VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. הכה את מקש Windows וסוג הגדרות VPN בסרגל החיפוש.

Hit the Windows key and type VPN settings in the search bar

2. בתוך ה הגדרות window, disconnect the active VPN שירות.

3. כבה את אפשרויות VPN תחת אפשרויות מתקדמות.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

גם לקרוא: תקן את Microsoft Teams ממשיך לאתחל

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. הפעל את מנהל התקנים using the steps mentioned above and expand the מצלמות על ידי לחיצה כפולה עליו.

expand the Cameras section by double-clicking on it

2. כעת, לחץ לחיצה ימנית על נהג ובחר התקן הסרת התקנה.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. קליק Uninstall בהנחיה.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. ו הורדה מנהלי ההתקן המתאימים לגרסת Windows במחשב האישי שלך.

6. Once downloaded, double-click on the קובץ שהורד ופעל לפי ההוראות שעל המסך כדי להתקין אותו.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in השיטה 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

גם לקרוא: How To Set Microsoft Teams Status As Always Available

שיטה 11: פנה לתמיכה הטכנית של Microsoft Teams

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. עבור ל דף התמיכה של מיקרוסופט.

דף התמיכה של מיקרוסופט

2א. אתה יכול להשתמש ב קבל אפליקציית עזרה במערכת Windows 10 שלך כדי לשלוח את השאילתה שלך. לשם כך, לחץ על פתח את אפליקציית קבל עזרה כפתור ואשר את ההנחיה על ידי לחיצה על פתח את קבל עזרה לַחְצָן.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. כמו כן, אתה יכול להשתמש ב גרסת הדפדפן להגיש את הבעיה שלך. כדי לעשות זאת, לחץ על קבל תמיכה קישור.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. כעת, הקלד בעיה שלך ב ספר לנו על הבעיה שלך כדי שנוכל לספק לך את העזרה והתמיכה הנכונות שדה ופגע זן.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

מומלץ:

אנו מקווים שהמדריך הזה היה מועיל ותוכל לתקן Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.