Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Team is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Sistem Operasi Outdated.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Ngatasi Masalah Dasar
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to Unplug the web camera from the USB port, urip maneh your computer, and pasang maneh it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Nutup Aplikasi Latar mburi
Cara 1: Jalanake Troubleshooter Hardware lan Piranti
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Pencet Tombol Windows + R bebarengan kanggo miwiti ing Run kothak dialog.
2. Ketik msdt.exe -id PirantiDiagnostik lan kenek Ketik.
3. Banjur, klik ing Sabanjure.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplikasi iki mbenerake and follow the on-screen instructions. Then, baleni meneh piranti sampeyan.
4B. If there is no issue with the drivers, click Nutup masalah ing layar ngisor iki.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Tekan ing Tombol Windows. Ketik Microsoft Team lan miwiti.
2. Klik ing lambang telung titik jejere sampeyan Gambar profil ing Teams.
3. Ganti menyang piranti tab in the left pane and scroll down the right screen.
4. Saiki, ing kamera menu, expand the drop-down menu.
5. Banjur, pilih kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
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Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Metu tim lan miwiti Tugas Manager kanthi mencet Ctrl + Shift + Esc tombol bebarengan.
2. Ing Pangolahan tab, pilih Microsoft Team programs that are running in the background and select Tugas Akhir.
3. Banjur, pencet ing Tombol Windows lan ngetik % appdata% MicrosoftTeams ing garis panelusuran.
4. Klik ing Open kaya sing dituduhake.
5. Saiki, pilih all the files and folders within the folder and select the Busak pilihan.
6. Urip maneh your Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Ketik Manager Piranti ing menu telusuran Windows 10 lan mbukak.
2. Saiki, klik kaping pindho Kamera kanggo nggedhekake.
3. Banjur, klik-tengen ing camera device (HP TrueVision HD, for example) and select the Mateni piranti pilihan minangka ditampilake.
Catetan: Ensure you select a camera that you are not currently using in Teams.
4. Konfirmasi pituduh kanthi ngeklik Ya.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Catetan: Make sure you re-enable the default camera adapter again after fixing the issue.
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Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Pencet Windows kuncine. Jinis Google Chrome lan miwiti.
2. Klik ing lambang telung titik Banjur pilih Setelan pilihan.
3. Saiki, pilih Keamanan lan Privacy in the left pane and choose Situs Setelan from the main page.
4. Scroll down the main screen and select the kamera pilihan miturut Ijin menu minangka ditampilake.
5. Kene, pilih ing Situs bisa njaluk nggunakake kamera sampeyan option and make sure tim is not added in Not allowed to use your camera dhaptar.
6. Relaunch your browser and check if you have fixed the Teams video not working issue.
Cara 6: Nganyari Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Pencet Tombol Windows + I bebarengan kanggo mbukak Setelan ing komputer sampeyan.
2. Saiki, pilih Nganyari & Keamanan.
3. Pilih Mriksa Update saka panel tengen.
4A. If your system is outdated, click Instal saiki kanggo ngundhuh lan nginstal versi paling anyar.
4B. Yen sistem sampeyan wis nganyari, mula bakal ditampilake Sampeyan lagi anyar pesen.
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Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Tekan ing Tombol Windows lan ngetik Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Ngidini aplikasi utawa fitur liwat Windows Defender Firewall.
3. Banjur, klik Ngganti setelan. Finally, check for Microsoft Team to allow through the Firewall.
Catetan: Sampeyan bisa nggunakake Idini aplikasi liyane… to browse your program if your desired application or program does not exist in the list.
4. Pungkasan, klik OK kanggo nyimpen pangowahan.
Option II: Disable Firewall Temporarily
Catetan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Pencet Windows kuncine. Jinis Control Panel lan mbukak.
2. Setel Deleng dening as Kategori Lan pilih Sistem lan Keamanan.
3. Saiki, klik ing Windows Defender Firewall, kaya sing dituduhake ing kene.
4. Pilih Nguripake utawa mateni Windows Defender Firewall pilihan saka menu kiwa.
5. Now, check the boxes next to the Pateni Windows Defender Firewall (ora disaranake) option wherever available on this screen.
6. klik OK lan Urip maneh PC sampeyan.
Cara 8: Pateni VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Tekan ing Tombol Windows lan ngetik Setelan VPN ing garis panelusuran.
2. Ing Setelan window, disconnect the active VPN layanan.
3. Ngalih mati Pilihan VPN ing Pilihan Lanjut.
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Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Bukak Manager Piranti using the steps mentioned above and expand the Kamera kanthi ngeklik kaping pindho.
2. Saiki, klik-tengen ing Driver Lan pilih Busak instal piranti.
3. klik Nyopot ing pituduh.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Golek lan download driver sing cocog karo versi Windows ing PC.
6. Sawise diundhuh, klik kaping pindho ing file sing diundhuh lan tindakake pandhuan ing layar kanggo nginstal.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Cara 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
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Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Menyang Kaca Dhukungan Microsoft.
2A. You can use the Entuk aplikasi Bantuan in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Bukak Njaluk Pitulung tombol.
2B. Also, you could use the versi browser to submit your problem. To do so, click on the Njaluk support link.
3. Saiki, ketik your problem ing Tell us your problem so we can get you the right help and support lapangan lan kenek Ketik.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
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Muga-muga pandhuan iki migunani lan sampeyan bisa ndandani Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.