Maret 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Team is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistem Operasi Outdated.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Ngatasi Masalah Dasar

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to Unplug the web camera from the USB port, urip maneh your computer, and pasang maneh it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Nutup Aplikasi Latar mburi

Cara 1: Jalanake Troubleshooter Hardware lan Piranti

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pencet Tombol Windows + R bebarengan kanggo miwiti ing Run kothak dialog.

2. Ketik msdt.exe -id PirantiDiagnostik lan kenek Ketik.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Banjur, klik ing Sabanjure.

Banjur, klik Sabanjure

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplikasi iki mbenerake and follow the on-screen instructions. Then, baleni meneh piranti sampeyan.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Nutup masalah ing layar ngisor iki.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Tekan ing Tombol Windows. Ketik Microsoft Team lan miwiti.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik ing lambang telung titik jejere sampeyan Gambar profil ing Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Ganti menyang piranti tab in the left pane and scroll down the right screen.

4. Saiki, ing kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Banjur, pilih kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Metu tim lan miwiti Tugas Manager kanthi mencet Ctrl + Shift + Esc tombol bebarengan.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Ing Pangolahan tab, pilih Microsoft Team programs that are running in the background and select Tugas Akhir.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Banjur, pencet ing Tombol Windows lan ngetik % appdata% MicrosoftTeams ing garis panelusuran.

4. Klik ing Open kaya sing dituduhake.

Open Teams Roaming folder

5. Saiki, pilih all the files and folders within the folder and select the Busak pilihan.

Now, select all the files and folders within the folder and select the Delete option.

6. Urip maneh your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Ketik Manager Piranti ing menu telusuran Windows 10 lan mbukak.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Saiki, klik kaping pindho Kamera kanggo nggedhekake.

expand the Cameras section by double-clicking on it

3. Banjur, klik-tengen ing camera device (HP TrueVision HD, for example) and select the Mateni piranti pilihan minangka ditampilake.

Catetan: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Konfirmasi pituduh kanthi ngeklik Ya.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Catetan: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Pencet Windows kuncine. Jinis Google Chrome lan miwiti.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik ing lambang telung titik Banjur pilih Setelan pilihan.

Click on the three-dotted icon and select the Settings option

3. Saiki, pilih Keamanan lan Privacy in the left pane and choose Situs Setelan from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the kamera pilihan miturut Ijin menu minangka ditampilake.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Kene, pilih ing Situs bisa njaluk nggunakake kamera sampeyan option and make sure tim is not added in Not allowed to use your camera dhaptar.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Cara 6: Nganyari Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Pencet Tombol Windows + I bebarengan kanggo mbukak Setelan ing komputer sampeyan.

2. Saiki, pilih Nganyari & Keamanan.

Saiki, pilih Nganyari lan Keamanan

3. Pilih Mriksa Update saka panel tengen.

select Check for Updates from the right panel

4A. If your system is outdated, click Instal saiki kanggo ngundhuh lan nginstal versi paling anyar.

If your system is outdated, click Install now to download and install the latest version

4B. Yen sistem sampeyan wis nganyari, mula bakal ditampilake Sampeyan lagi anyar pesen.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Tekan ing Tombol Windows lan ngetik Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Ngidini aplikasi utawa fitur liwat Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Banjur, klik Ngganti setelan. Finally, check for Microsoft Team to allow through the Firewall.

Catetan: Sampeyan bisa nggunakake Idini aplikasi liyane… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Pungkasan, klik OK kanggo nyimpen pangowahan.

Option II: Disable Firewall Temporarily

Catetan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Pencet Windows kuncine. Jinis Control Panel lan mbukak.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Setel Deleng dening as Kategori Lan pilih Sistem lan Keamanan.

Set View by as Category and select System and Security

3. Saiki, klik ing Windows Defender Firewall, kaya sing dituduhake ing kene.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Pilih Nguripake utawa mateni Windows Defender Firewall pilihan saka menu kiwa.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Pateni Windows Defender Firewall (ora disaranake) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klik OK lan Urip maneh PC sampeyan.

Cara 8: Pateni VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Tekan ing Tombol Windows lan ngetik Setelan VPN ing garis panelusuran.

Hit the Windows key and type VPN settings in the search bar

2. Ing Setelan window, disconnect the active VPN layanan.

3. Ngalih mati Pilihan VPN ing Pilihan Lanjut.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Bukak Manager Piranti using the steps mentioned above and expand the Kamera kanthi ngeklik kaping pindho.

expand the Cameras section by double-clicking on it

2. Saiki, klik-tengen ing Driver Lan pilih Busak instal piranti.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klik Nyopot ing pituduh.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Golek lan download driver sing cocog karo versi Windows ing PC.

6. Sawise diundhuh, klik kaping pindho ing file sing diundhuh lan tindakake pandhuan ing layar kanggo nginstal.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Cara 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Menyang Kaca Dhukungan Microsoft.

Kaca Dhukungan Microsoft

2A. You can use the Entuk aplikasi Bantuan in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Bukak Njaluk Pitulung tombol.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the versi browser to submit your problem. To do so, click on the Njaluk support link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Saiki, ketik your problem ing Tell us your problem so we can get you the right help and support lapangan lan kenek Ketik.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

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Muga-muga pandhuan iki migunani lan sampeyan bisa ndandani Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.