Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that ក្រុម Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- ប្រព័ន្ធប្រតិបត្តិការហួសសម័យ។
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
ការដោះស្រាយបញ្ហាមូលដ្ឋាន
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to ដក the web camera from the USB port, ចាប់ផ្ដើមឡើងវិញ your computer, and ដោតឡើងវិញ it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. បិទកម្មវិធីផ្ទៃខាងក្រោយ
វិធីទី 1៖ ដំណើរការ Hardware and Devices Troubleshooter
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1 ។ ចុច គ្រាប់ចុចវីនដូ + អាន រួមគ្នាដើម្បីបើកដំណើរការ រត់ ប្រអប់។
2 ។ វាយ msdt.exe -id ឧបករណ៍ធ្វើរោគវិនិច្ឆ័យ និងវាយ បញ្ចូល.
3. បន្ទាប់មកចុចលើ បន្ទាប់.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select អនុវត្តការជួសជុលនេះ and follow the on-screen instructions. Then, ចាប់ផ្ដើមឡើងវិញ ឧបករណ៍របស់អ្នក។
4B. If there is no issue with the drivers, click បិទឧបករណ៍ដោះស្រាយបញ្ហា នៅលើអេក្រង់ខាងក្រោម។
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. វាយ គ្រាប់វីនដូ។ វាយ ក្រុម Microsoft ហើយបើកដំណើរការវា។
2 ។ ចុចលើ រូបតំណាងបីចំនុច នៅជាប់របស់អ្នក ទម្រង់រូបភាព in Teams.
3. ប្តូរទៅ ឧបករណ៍ tab in the left pane and scroll down the right screen.
4. ឥឡូវនេះនៅក្នុង កាមេរ៉ា menu, expand the drop-down menu.
5. បន្ទាប់មក ជ្រើសរើស កាមេរ៉ា you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
សូមអានផងដែរ: របៀបផ្លាស់ប្តូរ Avatar Profile ក្រុម Microsoft
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. ចាកចេញ ក្រុម និងបើកដំណើរការ កម្មវិធីគ្រប់គ្រងភារកិច្ច ដោយចុច បញ្ជា (Ctrl) + ប្ដូរ (Shift) + គ្រាប់ចុចគេច (Esc) ក្នុងពេលដំណាលគ្នា។
2 ។ ក្នុង ដំណើរការ ផ្ទាំង, ជ្រើសយក ក្រុម Microsoft programs that are running in the background and select បញ្ចប់ភារកិច្ច.
3. បន្ទាប់មកចុច គ្រាប់វីនដូ និងវាយ % appdata% MicrosoftTeams នៅក្នុងរបារស្វែងរក។
4 ។ ចុចលើ បើកទូលាយ ដូចដែលបានបង្ហាញ។
5. ឥឡូវជ្រើសរើស all the files and folders within the folder and select the Delete ជម្រើស។
6. ចាប់ផ្ដើមឡើងវិញ កុំព្យូទ័រ Windows 10 របស់អ្នក។
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1 ។ វាយ អ្នកគ្រប់គ្រងឧបករណ៍ ក្នុង ម៉ឺនុយស្វែងរក Windows 10 ហើយបើកវា។
2. ឥឡូវនេះ ចុចពីរដង ម៉ាស៊ីនថត ដើម្បីពង្រីកវា។
3. បន្ទាប់មកចុចខាងស្តាំលើ camera device (HP TrueVision HD, for example) and select the បិទឧបករណ៍ ជម្រើសដូចដែលបានបង្ហាញ។
ចំណាំ: Ensure you select a camera that you are not currently using in Teams.
4. បញ្ជាក់ប្រអប់បញ្ចូលដោយចុចលើ បាទ.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
ចំណាំ: Make sure you re-enable the default camera adapter again after fixing the issue.
សូមអានផងដែរ: របៀបបើក ឬបិទក្រុម Microsoft ជំរុញឱ្យនិយាយ
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1 ។ ចុចប៊ូតុង ប្រព័ន្ធប្រតិបត្តិការ Windows គន្លឹះ។ ប្រភេទ Chrome របស់ google ហើយបើកដំណើរការវា។
2 ។ ចុចលើ រូបតំណាងបីចំនុច ហើយជ្រើសយក ការកំណត់ ជម្រើស។
3. ឥឡូវជ្រើសរើស សុវត្ថិភាព និងឯកជនភាព in the left pane and choose ការកំណត់គេហទំព័រ from the main page.
4. Scroll down the main screen and select the កាមេរ៉ា ជម្រើសនៅក្រោម ការអនុញ្ញាត ម៉ឺនុយដូចបានបង្ហាញ។
5. នៅទីនេះ ជ្រើសរើស គេហទំព័រអាចស្នើសុំឱ្យប្រើកាមេរ៉ារបស់អ្នក។ option and make sure ក្រុម is not added in Not allowed to use your camera បញ្ជី។
6. Relaunch your កម្មវិធីរុករក and check if you have fixed the Teams video not working issue.
វិធីសាស្រ្ត 6: ធ្វើបច្ចុប្បន្នភាពវីនដូ
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1 ។ ចុចប៊ូតុង គ្រាប់ចុច Windows + I រួមគ្នាដើម្បីបើក ការកំណត់ នៅលើកុំព្យូទ័ររបស់អ្នក។
2. ឥឡូវជ្រើសរើស ធ្វើបច្ចុប្បន្នភាពនិងសុវត្ថិភាព.
3 ។ ជ្រើសរើស ពិនិត្យរកមើលភាពទាន់សម័យ ពីបន្ទះខាងស្តាំ។
4A. If your system is outdated, click ដំឡើងឥឡូវ។ ដើម្បីទាញយក និងដំឡើងកំណែចុងក្រោយបំផុត។
4 ខ។ ប្រសិនបើប្រព័ន្ធរបស់អ្នកមានភាពទាន់សម័យរួចហើយ នោះវានឹងបង្ហាញ អ្នកទាន់សម័យហើយ។ សារ។
សូមអានផងដែរ: Where are Microsoft Teams Recordings Stored?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. វាយ គ្រាប់វីនដូ និងវាយ ជញ្ជាំងភ្លើងអ្នកការពារវីនដូ។ Open the best results.
2. In the pop-up window, click on អនុញ្ញាតឱ្យកម្មវិធីឬលក្ខណៈពិសេសតាមរយៈវីនដូការពារជញ្ជាំងភ្លើង.
3. បន្ទាប់មកចុច ប្តូរការកំណត់. Finally, check for ក្រុម Microsoft to allow through the Firewall.
ចំណាំ: លោកអ្នកអាចប្រើ អនុញ្ញាតឱ្យកម្មវិធីផ្សេងទៀត… to browse your program if your desired application or program does not exist in the list.
4. ចុងក្រោយចុច OK ដើម្បីរក្សាទុកការផ្លាស់ប្តូរ។
Option II: Disable Firewall Temporarily
ចំណាំ: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1 ។ ចុចប៊ូតុង ប្រព័ន្ធប្រតិបត្តិការ Windows គន្លឹះ។ ប្រភេទ ការបន្ទះត្រួតពិនិត្យ ហើយបើកវា។
2. កំណត់ មើលតាម as ប្រភេទ ហើយជ្រើស ប្រព័ន្ធនិងសន្តិសុខ។.
3. ឥឡូវចុចលើ Windows Defender Firewall, ដូចដែលបានបង្ហាញនៅទីនេះ។
4 ។ ជ្រើសយក បើកឬបិទជញ្ជាំងការពារវីនដូ ជម្រើសពីម៉ឺនុយខាងឆ្វេង។
5. Now, check the boxes next to the បិទជញ្ជាំងការពារវីនដូ (មិនត្រូវបានណែនាំទេ) option wherever available on this screen.
6 ។ ចុច OK និង ចាប់ផ្ដើមឡើងវិញ កុំព្យូទ័ររបស់អ្នក.
វិធីទី 8: បិទ VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. វាយ គ្រាប់វីនដូ និងវាយ ការកំណត់ VPN នៅក្នុងរបារស្វែងរក។
2 ។ ក្នុង ការកំណត់ window, disconnect the active VPN សេវា។
3. បិទបើក ជម្រើស VPN ក្រោមការ ជម្រើសកម្រិតខ្ពស់.
សូមអានផងដែរ: ជួសជុលក្រុម Microsoft បន្តចាប់ផ្តើមឡើងវិញ
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
បើកដំណើរការឯកសារ អ្នកគ្រប់គ្រងឧបករណ៍ using the steps mentioned above and expand the ម៉ាស៊ីនថត ដោយចុចពីរដងលើវា។
2. ឥឡូវនេះ ចុចកណ្ដុរស្ដាំលើ កម្មវិធីបញ្ជា ហើយជ្រើស លុបកម្មវិធី.
3 ។ ចុច លុប នៅក្នុងប្រអប់បញ្ចូល។
4. Now, visit the manufacturer’s website (e.g. ក្រុមហ៊ុន Lenovo).
5. សែ្វងរក និង ទាញយក កម្មវិធីបញ្ជាដែលត្រូវគ្នានឹងកំណែ Windows នៅលើកុំព្យូទ័ររបស់អ្នក។
6. ពេលទាញយករួច ចុចទ្វេដងលើពាក្យ ឯកសារដែលបានទាញយក ហើយធ្វើតាមការណែនាំនៅលើអេក្រង់ដើម្បីដំឡើងវា។
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in វិធីសាស្រ្ត 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
សូមអានផងដែរ: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1 ។ ចូលទៅ ទំព័រជំនួយរបស់ Microsoft.
2A. You can use the ទទួលបានកម្មវិធីជំនួយ in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the បើក ទទួលជំនួយ ប៊ូតុង។
2B. Also, you could use the កំណែកម្មវិធីរុករក។ to submit your problem. To do so, click on the ទទួលបានការគាំទ្រ តំណ។
3. ឥឡូវវាយ your problem ក្នុង Tell us your problem so we can get you the right help and support វាលនិងវាយ បញ្ចូល.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
បានផ្ដល់អនុសាសន៍:
យើងសង្ឃឹមថាការណែនាំនេះមានប្រយោជន៍ ហើយអ្នកអាចជួសជុលបាន។ Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.
