Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft 팀 is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• 오래된 운영 체제.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

기본 문제 해결

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to 분리 the web camera from the USB port, 재부팅 your computer, and 다시 연결 it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. 백그라운드 애플리케이션 닫기

방법 1: 하드웨어 및 장치 문제 해결사 실행

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. 프레스 Windows + R 키 런칭을 위해 함께 달리기 대화 상자.

2. 유형 msdt.exe -id 장치 진단 명중 엔터 버튼.

3. 그런 다음 다음 보기.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select 이 픽스 적용 and follow the on-screen instructions. Then, 다시 시작 당신의 장치.

4B. If there is no issue with the drivers, click 문제 해결 도구를 닫습니다. 다음 화면에서.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. 히트 Windows 키. 유형 Microsoft 팀 시작합니다.

2. 클릭 점 세 개 아이콘 당신의 옆에 프로필 사진 Teams에서.

3.로 전환 디바이스 tab in the left pane and scroll down the right screen.

4. 이제 카메라 menu, expand the drop-down menu.

5. 그런 다음 카메라 you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

또한 읽기 : Microsoft Teams 프로필 아바타를 변경하는 방법

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. 출구 팀 그리고 발사 Task Manager 눌러서 Ctrl + Shift + Esc 키 동시에.

2. 에서 프로세스 탭을 선택 Microsoft 팀 programs that are running in the background and select 최종 작업.

3. 그런 다음 Windows 키 및 유형 % 앱 데이터 % Microsoft 팀 검색 창에

4. 을 클릭 엽니다 보여진 바와 같이.

5. 이제 all the files and folders within the folder and select the . 옵션을 선택합니다.

6. 재부팅 당신의 윈도우 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. 유형 장치 관리자 FBI 증오 범죄 보고서 윈도우 10 검색 메뉴 열어.

2. 이제 두 번 클릭하세요. 카메라 그것을 확장합니다.

3. 그런 다음 마우스 오른쪽 버튼을 클릭합니다. 카메라 장치 (HP TrueVision HD, for example) and select the 기기 사용 중지 표시된 대로 옵션을 선택하세요.

참고 : Ensure you select a camera that you are not currently using in Teams.

4. 메시지를 클릭하여 확인하세요. 가능.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

참고 : Make sure you re-enable the default camera adapter again after fixing the issue.

또한 읽기 : Microsoft Teams Push to Talk를 활성화 또는 비활성화하는 방법

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. 누르세요 Windows 열쇠. 유형 Google Chrome 시작합니다.

2. 클릭 점 세 개 아이콘 선택하고 설정 옵션을 선택합니다.

3. 이제 보안 및 개인 정보 보호 정책 in the left pane and choose 사이트 설정 기본 페이지에서.

4. Scroll down the main screen and select the 카메라 옵션 아래의 권한 표시된 대로 메뉴.

5. 여기에서 사이트에서 카메라 사용을 요청할 수 있음 option and make sure 팀 is not added in Not allowed to use your camera 명부.

6. Relaunch your 브라우저 and check if you have fixed the Teams video not working issue.

방법 6: Windows 업데이트

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. 누르세요 Windows + I 키 함께 열기 위해 설정 귀하의 컴퓨터에.

2. 이제 업데이트 및 보안.

3. 선택 업데이트 확인 오른쪽 패널에서.

4A. If your system is outdated, click 이제 설치 최신 버전을 다운로드하고 설치하려면

4B. 시스템이 이미 최신 상태라면 다음과 같이 표시됩니다. 당신은 최신 정보입니다 메시지.

또한 읽기 : Microsoft Teams 녹음은 어디에 저장되나요?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. 히트 Windows 키 및 유형 Windows Defender 방화벽. Open the best results.

2. In the pop-up window, click on Windows Defender 방화벽을 통해 앱 또는 기능 허용.

3. 그런 다음 설정 변경. Finally, check for Microsoft 팀 to allow through the Firewall.

참고 : 당신이 사용할 수 다른 앱 허용… to browse your program if your desired application or program does not exist in the list.

4. 마지막으로 OK 을 클릭하여 변경 사항을 저장합니다.

Option II: Disable Firewall Temporarily

참고 : If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. 누르세요 Windows 열쇠. 유형 제어 패널 열어.

2. 세트 별보기 as 범주 선택 시스템 및 보안.

3. 이제 클릭하십시오. 윈도우 디펜더 방화벽, 여기에 표시된대로.

4. 를 선택합니다 Windows Defender 방화벽 켜기 또는 끄기 옵션을 선택하십시오.

5. 이제 옆의 확인란을 선택하십시오. Windows Defender 방화벽 끄기 (권장하지 않음) option wherever available on this screen.

6. 클릭 OK 및 재부팅 당신의 PC.

방법 8: VPN 비활성화

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. 히트 Windows 키 및 유형 VPN 설정 검색 창에

2. 에서 설정 window, disconnect the active VPN 서비스를 제공합니다.

3. VPN 옵션 아래에 고급 옵션.

또한 읽기 : Microsoft Teams가 계속 다시 시작되는 문제 수정

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. 시작 장치 관리자 using the steps mentioned above and expand the 카메라 두 번 클릭하여.

2. 이제 운전사 선택 장치 제거.

3. 클릭 제거 프롬프트에서.

4. Now, visit the manufacturer’s website (e.g. 레노버).

5. Find 및 다운로드 PC의 Windows 버전에 해당하는 드라이버.

6. 다운로드가 완료되면 다운로드 한 파일 그리고 화면의 지시에 따라 설치하세요.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in 방법 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

또한 읽기 : How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. 로 이동 마이크로소프트 지원 페이지.

2A. You can use the 도움 받기 앱 in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the 도움말 보기 열기 버튼을 클릭합니다.

2B. Also, you could use the 브라우저 버전 to submit your problem. To do so, click on the 지원 받기 링크를 클릭하십시오.

3. 이제 다음을 입력하세요. 너의 문제 FBI 증오 범죄 보고서 Tell us your problem so we can get you the right help and support 필드와 히트 엔터 버튼.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

권장 사항 :

이 가이드가 도움이 되기를 바라며 문제를 해결할 수 있기를 바랍니다. Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.