How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses 생체 인증 that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Windows 10에서 Windows Hello 지문이 작동하지 않는 문제 수정

1. 업데이트를 수동으로 설치합니다.
2. 하드웨어 및 장치 문제 해결사를 실행합니다.
3. 지문 및 얼굴 인식 옵션을 재설정합니다.
4. 그룹 정책 편집기에서 생체 인식을 활성화합니다.
5. Windows Hello 그룹 정책 설정을 수정합니다.
6. 시스템 드라이버를 업데이트합니다.
7. Windows 재설정을 수행합니다.
8. 빠른 시작 기능을 해제하십시오.
9. Check for & uninstall updates that caused the problem.
10. Reset fingerprint login.
11. Reinstall fingerprint software.
12. Repair System Files.
13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

• Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
• Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
• Check that your device is compatible with Windows Hello service.
• Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
• Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
• Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

• Once signed in, go to 설정> 업데이트 및 보안> Windows 업데이트

• Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

하드웨어 및 장치 문제 해결사 실행

This will scan and detect any possible hardware and devices issue in the system.

• 시작 > 설정 > 업데이트 및 보안 > 문제 해결.

Reset Fingerprint & Facial Recognition Options

• 시작 > 설정 > 계정.

• 를 클릭하십시오 로그인 옵션.

• Find 얼굴 인식 or 지문 options, and click on the 지문 옵션을 선택합니다.
• 선택 제거, and do the same for 얼굴 인식.

• 다음을 클릭하십시오. 시작하기 and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

• 타입 gpedit 검색 창에서 편집 그룹 정책.
• 컴퓨터 구성 > 관리 템플릿.

• 더블 클릭 Windows 구성 요소.

• 더블 클릭 생체 인식 in the right pane and check whether all its settings are configured. 

• 그들이 보여주면 구성하지, this is probably why the Windows Hello fingerprint sign-in isn’t working.

• Right-click each Biometric setting, select 사용 다음을 클릭합니다 적용> 확인.

• 더블 클릭 Allow user to login using biometrics 선택 사용. 
• 적용> 확인.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

• 마우스 오른쪽 단추로 클릭 시작> 실행. 유형 gpedit 키를 누릅니다 엔터 버튼. 
• 컴퓨터 구성 > 관리 템플릿.
• 다음으로 더블클릭 Windows 구성 요소.
• 더블 클릭 생체 인식.
• 더블 클릭 얼굴 특징.

• 마우스 오른쪽 단추로 클릭 Configure enhanced anti-spoofing 선택 편집.

• 사용 안 함 Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

시스템 드라이버 업데이트

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

• To resolve that, you can update the drivers by right-clicking 시작> 장치 관리자.

• Find the relevant drivers under 생체 인식 장치, right-click your device and select Remove driver software. 
• Do this for all drivers related to Windows Hello and restart your device. 

• 마우스 오른쪽 버튼으로 클릭하고 선택하십시오. 하드웨어 변경 사항 검색 and the system will detect and install the drivers again.
• You can also roll back the corrupted or outdated driver to its previous version by double clicking 생체 인식 장치 선택 드라이버 롤백 in the properties section. 
• OK 완료되면.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

• To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC 클릭 시작하기.

참고 : This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

• Start > Settings > System > Power & Sleep

• 추가 전원 설정.

• 다음을 클릭하십시오. 전원 버튼이 무엇을 선택.

• Change Settings that are unavailable 선택을 취소하십시오. 빠른 시작 box if it’s selected, and click 변경 사항을 저장.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

• 설정 > 업데이트 및 보안 > Windows 업데이트.

• We Buy Orders 신청서를 클릭하세요. 업데이트 내역에게보기.

• 클릭 업데이트 제거 링크를 클릭하십시오.

• A new screen will open showing the 설치된 업데이트. Right-click each and select 제거. 
• Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

• 검색 창에 로그인에 Enter 키를 눌러 계정 메뉴를 선택합니다. 
• We Buy Orders 신청서를 클릭하세요. 로그인 옵션 클릭 설정 아래 Windows Hello 지문 안내

• 시작하기 and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

• 시작 > 설정 > 앱. 에 앱 및 기능. 

• Find your fingerprint reader and click on it. Click 제거 조치를 확인하십시오.
• 마우스 오른쪽 단추로 클릭 시작> 장치 관리자 확장 생체 인식 장치 카테고리.

• Find your fingerprint reader, right-click, then select 장치 제거, 조치를 확인하십시오.

• Restart your computer to apply the changes and check if fingerprint works again.
• You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers 카테고리를 찾아서 USB 루트 허브.

• 더블 클릭 USB 루트 허브 그것을 여는 등록. 
• 선택을 취소하십시오. 전원을 절약하기 위해 컴퓨터가이 장치를 끌 수 있음 옵션박스 아래 Power Management tab. Repeat for all USB Root Hub entries.

시스템 파일 복구

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

• 타입 CMD 검색 상자에서 Command Prompt>Run as administrator. 
• In the Command Prompt dialog box, type SFC / scannow를 and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

• 마우스 오른쪽 단추로 클릭 시작> 실행 및 유형 서비스.msc. Press Enter to open the Services window and search for the 자격 증명 관리자 서비스.

• 를 두 ​​번 클릭 자격 증명 관리자 Service to open the 등록 창으로 이동 서비스 상태.

• 중지를 클릭 한 다음 스타트 button again to restart the service. 
• 적용> 확인 and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.