Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) bi sêgoşeya zer a bi nîşanek qîrîn. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

• Device Descriptor Request Failed
• Port Reset Failed
• Set Address Failed

There can be several reasons behind this issue, such as:

• Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
• Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
• Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
• Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
• BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Rêbaz 1: Çareserkirina Pirsgirêkên Bingehîn

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & portên. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for ventilation proper of your desktop/laptop, as shown.

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Ger pirsgirêk ji hêla dabînkirina hêzê ve tête çêkirin, hingê cerribanî piştî derxistina laptopê ji nû ve têxistina cîhaza USB ji dabînkirina hêzê.

2. Amûrek USB-yê din girêdin with the same USB port and check if there is an issue with the port.

3. Amûra USB-ê têxin nav a port cuda ji bo ku pirsgirêkên bi benderên USB-ê veqetînin.

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Vekin cîhaza USB.

2. Restart PC-ya xwe ya Windows.

3.  Reconnect the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Rojnamevanî Windows + R keys di heman demê de destpêkirina Rev boxa dialog

2. Awa msdt.exe -id DeviceDiagnostic û bitikîne OK, wekî ku tê xuyang kirin.

3. Here click on the Pêşveçû vebijark, wekî ku li jêr hatî destnîşan kirin.

4. Qutiya nîşankirî kontrol bikin Tamîran jixweber bidin û bitikîne Piştî.

5. Once the process is completed, PC-ê dîsa biceribîne and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Ji Taskbar, rastê bikirtînin USB Device icon.

2. Hilbijêrin Open Devices and Printers vebijêrk, wekî ku tê nîşandan.

3. Li-rast-ê bikirtînin Amûrek USB-yê (mînak Cruzer Blade) û hilbijêrin Troubleshoot, wekî ku li jêr tê destnîşan kirin.

4. Windows Troubleshooter will automatically detect problems and fix these as well.

Not: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Her weha bixwîne: Fix USB device not recognized by Windows 10

Rêbaz 3: Ajokarên USB-yê nûve bikin

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Awa rêvebirê amûra di Bara lêgerînê ya Windows û xistin Bişkojka binivîse dest pê dike.

2. Herin Rêveberên Serial Busê section and expand it with a double-click.

3. Niha, rast-klîk bike USB ajotvan (mînak Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Driverê nûve bike.

4. Dûv re, bikirtînin Li ajokaran bixweber bigerin. 

5A. Your driver will update itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Kılik lı ser Nêzîkî to exit the window and Restart Hejmarzanin.

7. Dûbare the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Navîgasyon Device Manager > Universal Serial Bus controllers wek ku tê ravekirin Method 3.

2. Li-rast-ê bikirtînin ajokera USB (mînak Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) û hilbijêrin Properties, wek ku li jêr tê nîşandan.

3. Di USB Device Properties pencere, veguherîne ya Ajotvan tablo û hilbijêrin Roll Back Driver.

Not: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

4. Neqandin Çima hûn paşde vedigerin? from the given list and click on Erê piştrast bikin.

5. After the process is finished, click on OK ji bo pêkanîna vê guherînê.

6. Finally, confirm the prompt and veguhestin pergala we da ku vegerê bi bandor bike.

Her weha bixwîne: Fix Universal Serial Bus (USB) Controller Driver Issue

Rêbaz 5: Ajokarên USB-ê ji nû ve saz bikin

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Biçe Gerînendeyê Amûrê> Rêveberên Serial Busê, using the steps mentioned in Method 3.

2. Li-rast-ê bikirtînin Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) Û hilbijêrin Dabeşkirina Destan, wekî ku tê xuyang kirin.

3. Naha, pê bikirtînin Rakirin û PC-ê nûve bike.

4. Now, download the latest USB driver from manufacturer website like Intel.

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Navîgasyonê bikin Rêveberê Gerînendeyê wekî ku di xuyang kirin Method 3.

2. Here, double-click on Devletên Têkiliya Mirovan wê fireh bikin.

3. Li ser-rast-bikirtînin USB Input Device Û hilbijêrin Properties.

4. Li vir, veguherîne ser Rêveberiya Power tab and uncheck the box titled Destûrê bide kompîturê ku vê cîhazê vemirîne da ku hêzê xilas bike.

5. Di dawiyê de, li ser bitikîne OK û veguhestin pergala we

Her weha bixwîne: Rastkirina USB-yê Veqetandin û Vegirêdan Didomîne

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Awa Kontrol panel di Bara lêgerînê ya Windows û click Vekirî.

2. Neqandin Binêrin ji hêla > îkonên mezin, û paşê bitikîne Hilbijêre Power, wekî ku tê xuyang kirin.

3. Li vir, li ser bitikîne Guhertinên plankirî biguherînin in your currently selected plan section.

4. Di Mîhengên Planê Biguherîne paceyê hilbijêre Guherandinên hêza pêşerojê biguherînin dibe.

5. Niha, du caran bikirtînin Sîstema USB wê fireh bikin.

6. Careke din, du caran bikirtînin Mîhenga sekinandina bijartî ya USB wê fireh bikin.

7. Li vir, li ser bitikîne Li bêdeng û mîhengê biguherînin Bêmecel from the drop-down list, as illustrated.

8. Naha, pê bikirtînin Dişibandin û mîhengê biguherînin Bêmecel li vir jî.

9. Di dawiyê de, li ser bitikîne Bikaranîn > OK to save these changes. Restart your PC and check if the issue is solved now.

Rêbaz 8: Destpêka Bilez Veqetînin

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Herin Control Panel > Power Options wekî ku di nav de hatî destnîşan kirin Method 7.

2. Li vir, li ser bitikîne Hilbijêre kîjan buttonsên hêza xwe bikin option in the left bar.

3. Niha, hilbijêre Guhertinên Guherandinên ku niha nayê peyda kirin dibe.

4. Next, uncheck the box Destpêkek zûtirîn dest pê bike (pêşniyar kirin) û paşê li ser bitikîne Guhertin hilbijêre wek jêrîn nîşan dide.

5. Di dawiyê de, veguhestin PC-ya xwe ya Windows.

Her weha bixwîne: Koda Çewtiya 43 ya Amûra USB ya Nas Naskirî Serast bikin

Rêbaz 9: Windows-ê nûve bikin

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Awa Ji bo agahdariyên kontrol bikin di Bara lêgerînê ya Windows û click Vekirî.

2. Niha, li ser bitikîne Ji bo agahdariyên kontrol bikin pişkov.

3A. Follow the talîmatên li ser-ekranê dakêşin û saz bikin nûvekirina herî dawî ya berdest.

3B. Ger pergala we jixwe nûvekirî ye, wê hingê ew ê nîşan bide Tu rojane yî agah.

4. Restart your system and check if the issue is resolved now.

Rêbaz 10: BIOS-ê nûve bikin

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro hûrmîhengan: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP laptopan.

Baştir e:

We hope that you could learn çawa fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.