Март 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft команды is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Эскирген операциялык система.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Кыйынчылыктарды жөндөө

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to сууруп the web camera from the USB port, өчүрүп-күйгүзүү your computer, and кайра сайыңыз it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Фондук колдонмолорду жабуу

Метод 1: Аппараттык жабдыктарды жана түзмөктөрдү оңдоону иштетиңиз

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. басма сөз Windows + R баскычтары ишке киргизүү үчүн чогуу Run баарлашуу терезечеси.

2. Түрү msdt.exe -id DeviceDiagnostic менен чапты кирүү.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Андан кийин, басыңыз кийинки.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Бул түзөтүүнү колдонуу and follow the on-screen instructions. Then, кайра жүргүзүү Сиздин түзмөк.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Көйгөйдү чечүүчү түзмөктү жабыңыз Төмөнкү экранда.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. басыңыз Windows баскычы. Түрү Microsoft команды жана аны ишке киргизиңиз.

Hit the Windows key. Type Microsoft Teams and launch it

2. чыкылдатып үч чекиттүү сүрөтчө сиздин жанында Өздүк Picture Командаларда.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. которуштуруу түзмөктөр tab in the left pane and scroll down the right screen.

4. Азыр, жылы фотоаппарат menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Андан кийин, тандаңыз фотоаппарат you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Ошондой эле окуу: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Чыгуу командалар жана ишке киргизүү Тапшырмаларды башкаргыч басуу менен Ctrl + Shift + Esc баскычтары бир убакта.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Ичинде Иштеп табулатура, тандаңыз Microsoft команды programs that are running in the background and select End тапшырма.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Андан кийин, басыңыз Windows баскычы жана түрү % appdata% MicrosoftTeams издөө тилкесинен.

4. Click жөнүндө ачык көрсөтүлгөндөй.

Open Teams Roaming folder

5. Азыр тандаңыз all the files and folders within the folder and select the жок кылуу тандоо.

Now, select all the files and folders within the folder and select the Delete option.

6. кайра жүктөө сиздин Windows 10 компьютериңиз.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Түрү Аппарат менеджери ичинде Windows 10 издөө менюсу жана аны көрүү.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Эми, эки жолу чыкылдатыңыз камералар аны кеңейтүү.

expand the Cameras section by double-clicking on it

3. Андан кийин, оң баскычты чыкылдатыңыз camera device (HP TrueVision HD, for example) and select the өчүрүү түзмөк көрсөтүлгөндөй опция.

Эскертүү: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. чыкылдатуу менен эскертүүнү ырастаңыз Ооба.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Эскертүү: Make sure you re-enable the default camera adapter again after fixing the issue.

Ошондой эле окуу: Microsoft Teams Push to Talk кантип иштетүү же өчүрүү керек

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. басма сөз Windows ачкыч. Түр Google Chrome жана аны ишке киргизиңиз.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. чыкылдатып үч чекиттүү сүрөтчө жана тандоо Орнотуулар тандоо.

Click on the three-dotted icon and select the Settings option

3. Азыр тандаңыз Коопсуздук жана жекелик in the left pane and choose Сайт жөндөөлөрү from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the фотоаппарат параметр боюнча Уруксаат берүүнүн тартиби көрсөтүлгөндөй меню.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Бул жерден тандаңыз Сайттар камераңызды колдонууну суранышы мүмкүн option and make sure командалар is not added in Not allowed to use your camera тизме.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your браузердин and check if you have fixed the Teams video not working issue.

Метод 6: Windows жаңыртуу

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. басма сөз Windows + I баскычтары ачуу үчүн чогуу Орнотуулар сиздин боюнча.

2. Азыр тандаңыз Жаңыртуу жана Коопсуздук.

Эми, Жаңыртуу жана Коопсуздукту тандаңыз

3. тандоо Өзгөрүүлөр текшерүү оң панелден.

select Check for Updates from the right panel

4A. If your system is outdated, click азыр орнотуу акыркы нускасын жүктөп алуу жана орнотуу үчүн.

If your system is outdated, click Install now to download and install the latest version

4B. Эгер тутумуңуз жаңыртылган болсо, анда ал көрсөтүлөт Сиз жаңырды билдирүү.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Ошондой эле окуу: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. басыңыз Windows баскычы жана түрү Windows коргоочу Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Windows Defender Firewall аркылуу колдонмого же функцияга уруксат бериңиз.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Андан кийин, чыкылдатыңыз орнотууларын өзгөртүү. Finally, check for Microsoft команды to allow through the Firewall.

Эскертүү: Сиз колдоно аласыз Башка колдонмого уруксат берүү… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Акырында чыкылдатыңыз OK өзгөрүүлөрдү сактоо үчүн.

Option II: Disable Firewall Temporarily

Эскертүү: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. басма сөз Windows ачкыч. Түр Control Panel жана аны көрүү.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. коюу Кароо боюнча as Category жана тандоо Система жана коопсуздук.

Set View by as Category and select System and Security

3. Эми, чыкылдатыңыз Windows Defender Firewall, бул жерде көрсөтүлгөндөй.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Танда Windows Defender Firewall күйгүзүңүз же өчүрүңүз сол менюдан тандоо.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Windows Defender Firewall өчүр (сунушталбайт) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Click OK жана кайра жүктөө сиздин PC.

Метод 8: VPN өчүрүү

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. басыңыз Windows баскычы жана түрү VPN орнотуулары издөө тилкесинен.

Hit the Windows key and type VPN settings in the search bar

2. Ичинде Орнотуулар window, disconnect the active VPN кызматы.

3. өчүрүү/өчүрүү VPN параметрлери астында Advanced Options.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Ошондой эле окуу: Майкрософт командаларынын кайра иштетилишин оңдоо

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Аппарат менеджери using the steps mentioned above and expand the камералар аны эки жолу чыкылдатуу менен.

expand the Cameras section by double-clicking on it

2. Эми, оң баскычты чыкылдатыңыз айдоочу жана тандоо орнотулганды алып салуу түзмөк.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Click орнотулганды алып салуу тезде.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. табуу жана Download сиздин компьютериңиздеги Windows версиясына туура келген драйверлер.

6. Жүктөп алгандан кийин, эки жолу чыкылдатыңыз жүктөлгөн файл жана аны орнотуу үчүн экрандагы нускамаларды аткарыңыз.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Метод 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Ошондой эле окуу: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Баруу Microsoft колдоо барагы.

Microsoft колдоо барагы

2A. You can use the Жардам колдонмосун алыңыз in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Жардам алуу баскычы.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the браузердин версиясы to submit your problem. To do so, click on the Колдоо алыңыз -га шилтеме берген.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Эми териңиз your problem ичинде Tell us your problem so we can get you the right help and support талаа менен чапты кирүү.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

сунушталат:

Бул колдонмо пайдалуу болду жана сиз оңдой аласыз деп үмүттөнөбүз Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.