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Fix Microsoft Teams Video Uruff funktionnéiert net
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Verouderte Betribssystem.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Basis Troubleshooting
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to Auswee the web camera from the USB port, neistarten your computer, and nei steckeren it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Zoumaachen Hannergrond Uwendungen
Method 1: Run Hardware an Apparater Troubleshooter
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Press Windows + R Schlësselen zesummen ze lancéieren der Run Dialog.
2. Typ msdt.exe -id DeviceDiagnostic a schléit gitt.
3. Da klickt op nächst.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Fëllt dëse Fix unzefroen and follow the on-screen instructions. Then, Neistart Ären Apparat.
4B. If there is no issue with the drivers, click Zoumaachen den Troubleshooter op der folgender Écran.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Hit der Windows Schlëssel. Typ Microsoft Teams a starten et.
2. Klickt op déi dräi-dotted icon nieft Ärem Profil Picture in Teams.
3. Wiesselen op de Apparater tab in the left pane and scroll down the right screen.
4. Elo, an der Kamera menu, expand the drop-down menu.
5. Dann, wielt de Kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Och liesen: How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Sortie Équipë an starten Aufgab Manager duerch dréckt Ctrl + Shift + Esc Schlësselen gläichzäiteg.
2. An Prozesser Tab, wielt de Microsoft Teams programs that are running in the background and select End Task.
3. Dann, Hit der Windows Schlëssel an Typ % appdata% MicrosoftTeams an der Sichbar.
4. Klickt op Open wéi gewisen.
5. Elo, wielt all the files and folders within the folder and select the läsche Optioun.
6. Neistarten Äre Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Typ Device Manager an Windows 10 Sichmenü an opzemaachen.
2. Elo, duebel-klickt Kameraen et auszebauen.
3. Dann, riets-klickt op de camera device (HP TrueVision HD, for example) and select the Deaktivéieren Apparat Optioun wéi gewisen.
Opgepasst: Ensure you select a camera that you are not currently using in Teams.
4. Confirméieren der Ufro vun engem Klick op Jo.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Opgepasst: Make sure you re-enable the default camera adapter again after fixing the issue.
Och liesen: Wéi aktivéiert oder deaktivéiert Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Dréckt de Windows Schlëssel. Typ Google Sexualmoral a starten et.
2. Klickt op déi dräi-dotted icon a wielt de Parameteren Optioun.
3. Elo, wielt Sécherheet an Dateschutz in the left pane and choose Siteen Astellungen vun der Haaptsäit.
4. Scroll down the main screen and select the Kamera Optioun ënnert der Permis Menü wéi gewisen.
5. Hei, wielt de Siten kënnen froen Är Kamera ze benotzen option and make sure Équipë is not added in Not allowed to use your camera Lëscht.
6. Relaunch your Browser and check if you have fixed the Teams video not working issue.
Method 6: Update Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Dréckt de Windows + I Schlësselen zesummen opzemaachen Parameteren op Ärem Computer.
2. Elo, wielt Update & Sécherheet.
3. Auswielen Iwwerpréift fir Aktualiséierungen vun der rietser Panel.
4A. If your system is outdated, click Installéieren elo fir déi lescht Versioun erofzelueden an z'installéieren.
4B. Wann Äre System scho aktuell ass, da gëtt et gewisen Dir sidd aktuell Message.
Och liesen: Wou sinn Microsoft Teams Opzeechnunge gespäichert?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Hit der Windows Schlëssel an Typ Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Erlaabt eng App oder Feature duerch Windows Defender Firewall.
3. Dann, klickt Änerung änneren. Finally, check for Microsoft Teams to allow through the Firewall.
Opgepasst: Dir kënnt et benotzen Erlaabt eng aner App ... to browse your program if your desired application or program does not exist in the list.
4. Endlech, klickt OK déi Ännerungen ze späicheren.
Option II: Disable Firewall Temporarily
Opgepasst: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Dréckt de Windows Schlëssel. Typ Control Panel an opzemaachen.
2. Set Vue vun as Kategorie a wielt System a Sécherheet.
3. Elo klickt op Windows Defender Firewall, wéi hei gewisen.
4. Wielt d ' Verkleng Windows Defender Firewall op oder aus Optioun aus dem Menü erof.
5. Now, check the boxes next to the Schreift Windows Defender Firewall aus (net recommandéiert) option wherever available on this screen.
6. klickt OK an Neistarten Äre PC.
Method 8: Deaktivéieren VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Hit der Windows Schlëssel an Typ VPN Astellungen an der Sichbar.
2. An Parameteren Fënster, trennt déi aktiv Opportunitéit Service.
3. Toggle ugefaangen der VPN Optiounen ënner Détailléiert Optiounen.
Och liesen: Fix Microsoft Teams weider nei starten
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Start de Device Manager using the steps mentioned above and expand the Kameraen duerch duebel-klickt op et.
2. Elo, riets-klickt op de Chauffeur a wielt Deinstalléieren Apparat.
3. klickt Installéieren an der Ufro.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Op ee Bléck an Download d'Treiber entspriechend der Windows Versioun op Ärem PC.
6. Eemol erofgeluede, duebel-klickt op de erofgeluede Fichier a befollegt d'Instruktioune um Bildschierm fir se z'installéieren.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Methode 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Och liesen: Wéi Setzt de Microsoft Teams Status Wéi ëmmer verfügbar
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Gitt an der Microsoft Support Säit.
2A. You can use the Kritt Hëllef App in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Open Hëllef kréien Knäppchen.
2B. Also, you could use the Browser - Versioun to submit your problem. To do so, click on the Kritt Ënnerstëtzung Link.
3. Elo, Typ your problem an Tell us your problem so we can get you the right help and support feld an schloen gitt.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
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