Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that ທີມງານຂອງ Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• ລະບົບປະຕິບັດການລ້າສະໄຫມ.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

ການແກ້ໄຂບັນຫາຂັ້ນພື້ນຖານ

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to ປົດລັອກ the web camera from the USB port, reboot your computer, and ສຽບ ໃໝ່ it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. ປິດຄໍາຮ້ອງສະຫມັກພື້ນຫລັງ

ວິທີທີ່ 1: ດໍາເນີນການແກ້ໄຂບັນຫາອຸປະກອນ ແລະອຸປະກອນ

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1 ກົດປຸ່ມ ປຸ່ມ Windows + R ຮ່ວມກັນເພື່ອເປີດຕົວ ການດໍາເນີນງານ ກ່ອງໂຕ້ຕອບ

2 ປະເພດ msdt.exe -id DeviceDiagnostic ແລະມົນຕີ ກະລຸນາໃສ່.

3. ຫຼັງຈາກນັ້ນ, ໃຫ້ຄລິກໃສ່ ຖັດໄປ.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select ສະຫມັກຂໍເອົາການແກ້ໄຂນີ້ and follow the on-screen instructions. Then, ເລີ່ມ​ຕົ້ນ​ໃຫມ່ ອຸປະກອນຂອງທ່ານ.

4B. If there is no issue with the drivers, click ປິດບັນຫາ ໃນ ໜ້າ ຈໍຕໍ່ໄປນີ້.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. ຕີໄດ້ ປຸ່ມ Windowsທີ່ຢູ່ ປະເພດ ທີມງານຂອງ Microsoft ແລະເປີດຕົວມັນ.

2 ໃຫ້ຄລິກໃສ່ ໄອຄອນສາມຈຸດ ຖັດຈາກຂອງທ່ານ ຂໍ້ມູນຮູບພາບ ໃນທີມ.

3. ປ່ຽນໄປທີ່ ອຸປະກອນ tab in the left pane and scroll down the right screen.

4. ໃນປັດຈຸບັນ, ໃນ ກ້ອງຖ່າຍຮູບ menu, expand the drop-down menu.

5. ຫຼັງ​ຈາກ​ນັ້ນ​, ເລືອກ​ເອົາ​ ກ້ອງຖ່າຍຮູບ you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

ຍັງອ່ານ: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. ອອກ ທີມງານ ແລະເປີດຕົວ ຕົວຈັດການວຽກ ໂດຍການກົດ Ctrl + Shift + Esc ປຸ່ມ ພ້ອມດຽວກັນ.

2 ໃນ ຂະບວນການ ແຖບ, ເລືອກເອົາ ທີມງານຂອງ Microsoft programs that are running in the background and select End Task.

3. ຫຼັງຈາກນັ້ນ, ມົນຕີໄດ້ ປຸ່ມ Windows ແລະປະເພດ % appdata% MicrosoftTeams ໃນແຖບຄົ້ນຫາ.

4 ໃຫ້ຄລິກໃສ່ ເປີດ ດັ່ງທີ່ສະແດງ.

5. ດຽວນີ້ເລືອກ all the files and folders within the folder and select the ລົບ ທາງເລືອກ.

6. reboot Windows 10 PC ຂອງ​ທ່ານ​.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1 ປະເພດ ຕົວ​ຈັດ​ການ​ອຸ​ປະ​ກອນ ໃນ ເມນູຄົ້ນຫາ Windows 10 ແລະເປີດມັນ.

2. ໃນປັດຈຸບັນ, double-click ກ້ອງຖ່າຍຮູບ ເພື່ອຂະຫຍາຍມັນ.

3. ຫຼັງ​ຈາກ​ນັ້ນ​, ໃຫ້​ຄລິກ​ຂວາ​ໃສ່​ໄດ້​ camera device (HP TrueVision HD, for example) and select the ປິດອຸປະກອນ ທາງ​ເລືອກ​ດັ່ງ​ທີ່​ສະ​ແດງ​ໃຫ້​ເຫັນ​.

ຫມາຍ​ເຫດ​: Ensure you select a camera that you are not currently using in Teams.

4. ຢືນຢັນການກະຕຸ້ນເຕືອນໂດຍການຄລິກໃສ່ ແມ່ນ​ແລ້ວ.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

ຫມາຍ​ເຫດ​: Make sure you re-enable the default camera adapter again after fixing the issue.

ຍັງອ່ານ: ວິທີການເປີດໃຊ້ຫຼືປິດການເຮັດວຽກຂອງ Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

ກົດປຸ່ມ Windows ກະແຈ. ປະເພດ ກູໂກ Chrome ແລະເປີດຕົວມັນ.

2 ໃຫ້ຄລິກໃສ່ ໄອຄອນສາມຈຸດ ແລະເລືອກເອົາ ການຕັ້ງຄ່າ ທາງເລືອກ.

3. ດຽວນີ້ເລືອກ ຄວາມປອດໄພແລະຄວາມເປັນສ່ວນຕົວ in the left pane and choose Site Settings from the main page.

4. Scroll down the main screen and select the ກ້ອງຖ່າຍຮູບ ທາງເລືອກພາຍໃຕ້ Permissions ເມນູຕາມທີ່ສະແດງ.

5. ໃນ​ທີ່​ນີ້​, ເລືອກ​ເອົາ​ ເວັບໄຊສາມາດຂໍໃຫ້ໃຊ້ກ້ອງຖ່າຍຮູບຂອງທ່ານໄດ້ option and make sure ທີມງານ is not added in Not allowed to use your camera ລາຍຊື່

6. Relaunch your ຕົວທ່ອງເວັບ and check if you have fixed the Teams video not working issue.

ວິທີ 6: ອັບເດດ Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

ກົດປຸ່ມ ປຸ່ມ Windows + I ຮ່ວມ​ກັນ​ເພື່ອ​ເປີດ​ ການຕັ້ງຄ່າ ເທິງຄອມພິວເຕີຂອງທ່ານ.

2. ດຽວນີ້ເລືອກ ປັບປຸງແລະຄວາມປອດໄພ.

3 ເລືອກເອົາ ກວດສອບການອັບເດດ ຈາກແຜງດ້ານຂວາ.

4A. If your system is outdated, click ຕິດຕັ້ງຕອນນີ້ ເພື່ອດາວໂຫລດແລະຕິດຕັ້ງເວີຊັນຫຼ້າສຸດ.

4 ຂ. ຖ້າລະບົບຂອງເຈົ້າຖືກອັບເດດແລ້ວ, ມັນຈະສະແດງ ທ່ານອັບເດດແລ້ວ ຂໍ້ຄວາມ.

ຍັງອ່ານ: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. ຕີໄດ້ ປຸ່ມ Windows ແລະປະເພດ Windows Firewall Defender Open the best results.

2. In the pop-up window, click on ອະນຸຍາດໃຫ້ມີແອັບຫຼືຄຸນສົມບັດຕ່າງໆຜ່ານ Windows Defender Firewall.

3. ຫຼັງຈາກນັ້ນ, ໃຫ້ຄລິກໃສ່ ປ່ຽນການຕັ້ງຄ່າ. Finally, check for ທີມງານຂອງ Microsoft to allow through the Firewall.

ຫມາຍ​ເຫດ​: ທ່ານສາມາດໃຊ້ ອະນຸຍາດແອັບອື່ນ… to browse your program if your desired application or program does not exist in the list.

4. ສຸດທ້າຍ, ຄລິກ OK ເພື່ອຊ່ວຍປະຢັດການປ່ຽນແປງ.

Option II: Disable Firewall Temporarily

ຫມາຍ​ເຫດ​: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

ກົດປຸ່ມ Windows ກະແຈ. ປະເພດ ກະດານການຄວບຄຸມ ແລະເປີດມັນ.

2. ຕັ້ງ ເບິ່ງໂດຍ as ປະເພດ ແລະເລືອກເອົາ ລະບົບແລະຄວາມປອດໄພ.

3. ດຽວນີ້ກົດເຂົ້າໄປ Windows Defender Firewall, ດັ່ງທີ່ສະແດງຢູ່ນີ້.

4 ເລືອກເອົາ ເປີດຫຼືປິດ Windows Defender Firewall ທາງເລືອກຈາກເມນູຊ້າຍ.

5. Now, check the boxes next to the ປິດ Windows ປ້ອງກັນໄຟວໍ (ບໍ່ແນະ ນຳ) option wherever available on this screen.

6. ຄລິກ OK ແລະ reboot PC ຂອງທ່ານ.

ວິທີ 8: ປິດໃຊ້ງານ VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. ຕີໄດ້ ປຸ່ມ Windows ແລະປະເພດ ການຕັ້ງຄ່າ VPN ໃນແຖບຄົ້ນຫາ.

2 ໃນ ການຕັ້ງຄ່າ window, disconnect the active VPN ການບໍລິການ.

3. ສະຫຼັບປິດ ຕົວເລືອກ VPN ພາຍໃຕ້ການ ຕົວເລືອກພິເສດ.

ຍັງອ່ານ: ແກ້ໄຂ Microsoft Teams Keeps Restarting

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. ເປີດຕົວ ຕົວ​ຈັດ​ການ​ອຸ​ປະ​ກອນ using the steps mentioned above and expand the ກ້ອງຖ່າຍຮູບ ໂດຍການຄລິກສອງຄັ້ງໃສ່ມັນ.

2. ໃນປັດຈຸບັນ, ຄລິກຂວາໃສ່ປຸ່ມ ຄົນຂັບ ແລະເລືອກເອົາ Uninstall ອຸປະກອນ.

3. ຄລິກ ຖອນການຕິດຕັ້ງ ໃນ​ການ​ກະ​ຕຸ້ນ​ເຕືອນ​.

4. Now, visit the manufacturer’s website (e.g. ເລໂນໂວ).

5. ຄົ້ນຫາ ແລະ ດາວໂຫລດ ໄດເວີທີ່ສອດຄ້ອງກັບສະບັບ Windows ໃນ PC ຂອງທ່ານ.

6. ເມື່ອດາວໂຫຼດແລ້ວ, double-click on the ດາວໂຫຼດໄຟລ໌ ແລະປະຕິບັດຕາມຄໍາແນະນໍາໃນຫນ້າຈໍເພື່ອຕິດຕັ້ງມັນ.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Method 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

ຍັງອ່ານ: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1 ໄປຫາ ຫນ້າສະຫນັບສະຫນູນ Microsoft.

2A. You can use the ເອົາແອັບຊ່ວຍເຫຼືອ in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the ເປີດຂໍຄວາມຊ່ວຍເຫຼືອ ປຸ່ມ.

2B. Also, you could use the ຮຸ່ນຂອງເບົາເຊີ to submit your problem. To do so, click on the ໄດ້ຮັບການສະຫນັບສະຫນູນ ການເຊື່ອມຕໍ່.

3. ໃນປັດຈຸບັນ, ພິມ your problem ໃນ Tell us your problem so we can get you the right help and support ພາກສະຫນາມແລະມົນຕີ ກະລຸນາໃສ່.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

ແນະນໍາໃຫ້:

ພວກເຮົາຫວັງວ່າຄູ່ມືນີ້ເປັນປະໂຫຍດແລະທ່ານສາມາດແກ້ໄຂໄດ້ Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.