ຕຸ​ລາ 23​, 2021

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The ຕົວອະທິບາຍອຸປະກອນ USB is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) ມີ ສາມຫຼ່ຽມສີເຫຼືອງພ້ອມເຄື່ອງ ໝາຍ. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Fix Device Descriptor Request Failed (Unkown USB Device)

Fix Device Descriptor Request Failed

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

  • Device Descriptor Request Failed
  • Port Reset Failed
  • Set Address Failed

There can be several reasons behind this issue, such as:

  • Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
  • Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
  • Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
  • Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
  • BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

ວິທີທີ 1: ການແກ້ໄຂບັນຫາພື້ນຖານ

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & ທ່າເຮືອ. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for ການລະບາຍອາກາດທີ່ເຫມາະສົມ of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. ຖ້າຫາກວ່າບັນຫາແມ່ນເກີດມາຈາກການສະຫນອງພະລັງງານ, ຫຼັງຈາກນັ້ນ ພະຍາຍາມ ໃສ່ອຸປະກອນ USB ຄືນໃໝ່ ຫຼັງຈາກຖອດແລັບທັອບອອກ ຈາກການສະ ໜອງ ພະລັງງານ.

2. ເຊື່ອມຕໍ່ອຸປະກອນ USB ອື່ນ with the same USB port and check if there is an issue with the port.

3. ສຽບອຸປະກອນ USB ເຂົ້າໄປໃນ a ພອດທີ່ແຕກຕ່າງກັນ ເພື່ອແກ້ໄຂບັນຫາກັບພອດ USB.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. ປິດການເຊື່ອມຕໍ່ ອຸປະກອນ USB.

2. ເລີ່ມ​ຕົ້ນ​ໃຫມ່ Windows PC ຂອງ​ທ່ານ​.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3.  Reconnect the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1 ກົດປຸ່ມ Windows + ຣ ໃຊ້ ພ້ອມ​ກັນ​ເພື່ອ​ເປີດ​ຕົວ ການດໍາເນີນງານ ກ່ອງໂຕ້ຕອບ

2 ປະເພດ msdt.exe -id DeviceDiagnostic ແລະຄລິກໃສ່ OK, ດັ່ງທີ່ສະແດງ.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the ແບບ​ພິ​ເສດ ທາງເລືອກ, ດັ່ງທີ່ເນັ້ນໃສ່ຂ້າງລຸ່ມນີ້.

ໃຫ້​ຄລິກ​ໃສ່​ທາງ​ເລືອກ​ຂັ້ນ​ສູງ​ໃນ Hardware ແລະ​ອຸ​ປະ​ກອນ​ແກ້​ໄຂ​ບັນ​ຫາ​

4. ກວດເບິ່ງກ່ອງທີ່ຖືກຫມາຍ ນຳ ໃຊ້ການສ້ອມແປງໂດຍອັດຕະໂນມັດ ແລະຄລິກໃສ່ ຖັດໄປ.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, restart PC ຂອງທ່ານ and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. ຈາກ ແຖບວຽກ, ກົດຂວາໃສ່ປຸ່ມ USB Device icon.

2 ເລືອກເອົາ Open Devices and Printers ທາງເລືອກ, ດັ່ງທີ່ສະແດງ.

right click on USB icon at taskbar and select open devices and printers option

3. ກົດຂວາໃສ່ ອຸປະກອນ USB (ຕົວຢ່າງ Cruzer Blade) ແລະເລືອກ ແກ້ໄຂບັນຫາ, ດັ່ງທີ່ເນັ້ນໃສ່ຂ້າງລຸ່ມນີ້.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. ຕົວແກ້ໄຂບັນຫາ Windows will automatically detect problems and fix these as well.

windows ແກ້ໄຂບັນຫາການກວດພົບບັນຫາ

ຫມາຍ​ເຫດ​: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

ຍັງອ່ານ: ແກ້ໄຂອຸປະກອນ USB ທີ່ບໍ່ຮັບຮູ້ໂດຍ Windows 10

ວິທີທີ 3: ອັບເດດໄດເວີ USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1 ປະເພດ ຕົວ​ຈັດ​ການ​ອຸ​ປະ​ກອນ ໃນ ແຖບຄົ້ນຫາ Windows ແລະມົນຕີ ໃສ່ລະຫັດ ເພື່ອເປີດມັນ.

ພິມ Device Manager ໃນເມນູຄົ້ນຫາ Windows 10.

2 ໄປຫາ Universal Serial Bus controllers section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. ໃນປັດຈຸບັນ, ຄລິກຂວາໃສ່ USB ຄົນຂັບ (ຕົວຢ່າງ Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select ອັບເດດໄດເວີ.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. ຖັດໄປ, ກົດເຂົ້າ ຄົ້ນຫາອັດຕະໂນມັດສໍາລັບຄົນຂັບລົດ. 

click on select Search automatically for drivers.

5A. Your driver will ການປັບປຸງ itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

If you driver is already up-to-date, then you will see the following screen. Fix Unknown USB Device Descriptor Request Failed in Windows 10

6 ໃຫ້ຄລິກໃສ່ ປິດ to exit the window and Rເລີ່ມຕົ້ນ ຄອມພິວເຕີ.

7. Repeat the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1 ທ່ອງໄປຫາ Device Manager > Universal Serial Bus controllers ດັ່ງທີ່ໄດ້ອະທິບາຍໄວ້ໃນ Method 3.

2. ກົດຂວາໃສ່ ໄດ USB (ຕົວຢ່າງ Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) ແລະເລືອກ ອະສັງຫາ, ເປັນ depicted ຂ້າງລຸ່ມນີ້.

right click on usb driver and select properties

3 ໃນ USB Device Properties window, ປ່ຽນໄປທີ່ Driver ແຖບແລະເລືອກເອົາ Roll Back Driver.

ຫມາຍ​ເຫດ​: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4 ເລືອກເອົາ ເປັນຫຍັງເຈົ້າຈຶ່ງມ້ວນຄືນ? from the given list and click on ແມ່ນ​ແລ້ວ ເພື່ອຍືນຍັນ.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK ເພື່ອນຳໃຊ້ການປ່ຽນແປງນີ້.

6. Finally, confirm the prompt and ເລີ່ມ​ຕົ້ນ​ໃຫມ່ ລະບົບຂອງທ່ານເພື່ອເຮັດໃຫ້ rollback ມີປະສິດທິພາບ.

ຍັງອ່ານ: Fix Universal Serial Bus (USB) Controller Driver Issue

ວິທີ 5: ຕິດຕັ້ງໄດເວີ USB ຄືນໃໝ່

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. ໄປ​ຫາ ຜູ້ຈັດການອຸປະກອນ> Universal Serial Bus controllers, using the steps mentioned in Method 3.

2. ກົດຂວາໃສ່ Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) ແລະເລືອກເອົາ Uninstall ອຸປະກອນ, ດັ່ງທີ່ສະແດງ.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. ດຽວນີ້ກົດເຂົ້າໄປ ຖອນການຕິດຕັ້ງ ແລະ restart PC ຂອງທ່ານ.

click on uninstall button to confirm uninstalling the driver

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. ທ່ອງໄປຫາ ຕົວ​ຈັດ​ການ​ອຸ​ປະ​ກອນ ດັ່ງທີ່ສະແດງຢູ່ໃນ Method 3.

2. Here, double-click on ອຸປະກອນໂຕ້ຕອບຂອງມະນຸດ ເພື່ອຂະຫຍາຍມັນ.

double click on the Human Interface Devices.

3. ກົດຂວາໃສ່ປຸ່ມ USB Input Device ແລະເລືອກເອົາ ຄຸນສົມບັດ.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. ທີ່ນີ້, ສະຫຼັບກັບ ການຄຸ້ມຄອງພະລັງງານ tab and uncheck the box titled ອະນຸຍາດໃຫ້ຄອມພິວເຕີປິດອຸປະກອນນີ້ເພື່ອປະຢັດພະລັງງານ.

switch to the Power Management tab and uncheck the box Allow the computer to turn off this device to save power

5. ສຸດທ້າຍ, ໃຫ້ຄລິກໃສ່ OK ແລະ ເລີ່ມ​ຕົ້ນ​ໃຫມ່ ລະບົບຂອງທ່ານ.

ຍັງອ່ານ: ແກ້ໄຂ USB Keeps Disconnecting ແລະ Reconnecting

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1 ປະເພດ ການຄວບຄຸມ ຄະນະກໍາມະ ໃນ ແຖບຄົ້ນຫາ Windows ແລະຄິກ ເປີດ.

ພິມ Control Panel ໃນແຖບຄົ້ນຫາ ແລະຄລິກເປີດ.

2 ເລືອກເອົາ ເບິ່ງໂດຍ > ໄອຄອນຂະໜາດໃຫຍ່, ແລະຫຼັງຈາກນັ້ນໃຫ້ຄລິກໃສ່ Power Options, ດັ່ງທີ່ສະແດງ.

go to the Power Options and click on it

3. ທີ່ນີ້, ໃຫ້ຄລິກໃສ່ ປ່ຽນການຕັ້ງຄ່າແຜນການ in your currently selected plan section.

ເລືອກ​ການ​ຕັ້ງ​ຄ່າ​ການ​ປ່ຽນ​ແປງ​ແຜນ​ການ​.

4 ໃນ ແກ້ໄຂການຕັ້ງຄ່າແຜນການ window, ເລືອກ ປ່ຽນການຕັ້ງຄ່າພະລັງງານແບບພິເສດ ທາງເລືອກ.

In the Edit Plan Settings window, click on Change advanced power settings

5. ໃນປັດຈຸບັນ, double-click ການຕັ້ງຄ່າ USB ເພື່ອຂະຫຍາຍມັນ.

ຄລິກສອງເທື່ອໃສ່ຕົວເລືອກການຕັ້ງຄ່າ USB ໃນປ່ອງຢ້ຽມປ່ຽນການຕັ້ງຄ່າພະລັງງານຂັ້ນສູງ

6. ເມື່ອອີກເທື່ອຫນຶ່ງ, double-click ການຕັ້ງຄ່າ suspend ເລືອກ USB ເພື່ອຂະຫຍາຍມັນ.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. ທີ່ນີ້, ໃຫ້ຄລິກໃສ່ ເທິງແບດເຕີລີ່ ແລະປ່ຽນການຕັ້ງຄ່າໃຫ້ ຄົນພິການ from the drop-down list, as illustrated.

ເລືອກການຕັ້ງຄ່າແບັດເຕີຣີເພື່ອປິດໃຊ້ງານໃນການຕັ້ງຄ່າ supend ເລືອກ usb ໃນການຕັ້ງຄ່າ usb ໃນການປ່ຽນແປງການຕັ້ງຄ່າພະລັງງານຂັ້ນສູງ

8. ດຽວນີ້ກົດເຂົ້າໄປ Plugged in ແລະປ່ຽນການຕັ້ງຄ່າໃຫ້ ຄົນພິການ ທີ່ນີ້ຄືກັນ

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. ສຸດທ້າຍ, ໃຫ້ຄລິກໃສ່ ສະຫມັກຂໍເອົາ > ຕົກລົງ to save these changes. Restart your PC and check if the issue is solved now.

ວິທີທີ່ 8: ປິດການເລີ່ມຕົ້ນໄວ

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1 ໄປຫາ Control Panel > Power Options ດັ່ງທີ່ສະແດງຢູ່ໃນ Method 7.

2. ທີ່ນີ້, ໃຫ້ຄລິກໃສ່ ເລືອກສິ່ງທີ່ປຸ່ມພະລັງງານເຮັດ option in the left bar.

In the Power Options window, select the Choose what the power button does option, as highlighted below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. ໃນປັດຈຸບັນ, ເລືອກເອົາ ປ່ຽນການຕັ້ງຄ່າທີ່ບໍ່ມີຢູ່ໃນປະຈຸບັນ ທາງເລືອກ.

ຄລິກທີ່ປ່ຽນການຕັ້ງຄ່າທີ່ບໍ່ສາມາດໃຊ້ໄດ້ໃນປັດຈຸບັນ

4. Next, uncheck the box ເປີດໃຊ້ງານເລີ່ມຕົ້ນໄວ (ແນະ ນຳ) ແລະຫຼັງຈາກນັ້ນໃຫ້ຄລິກໃສ່ ບັນ​ທຶກ​ການ​ປ່ຽນ​ແປງ ດັ່ງທີ່ສະແດງໄວ້ຂ້າງລຸ່ມນີ້.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. ສຸດທ້າຍ, ເລີ່ມ​ຕົ້ນ​ໃຫມ່ Windows PC ຂອງ​ທ່ານ​.

ຍັງອ່ານ: Fix USB Device not Recognized Error Code 43

ວິທີ 9: ອັບເດດ Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1 ປະເພດ ກວດສອບການປັບປຸງ ໃນ ແຖບຄົ້ນຫາ Windows ແລະຄິກ ເປີດ.

ພິມກວດສອບການອັບເດດໃນແຖບຄົ້ນຫາ ແລະຄລິກເປີດ. ແກ້ໄຂຄໍາຮ້ອງຂໍຕົວອະທິບາຍອຸປະກອນ USB ທີ່ບໍ່ຮູ້ຈັກລົ້ມເຫລວໃນ Windows 10

2. ໃນປັດຈຸບັນ, ໃຫ້ຄລິກໃສ່ ກວດສອບການອັບເດດ ປຸ່ມ.

select Check for Updates from the right panel.

3A. Follow the ຄຳ ແນະ ນຳ ໃນ ໜ້າ ຈໍ ເພື່ອດາວໂຫລດແລະຕິດຕັ້ງການອັບເດດຫຼ້າສຸດທີ່ມີຢູ່.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3 ຂ. ຖ້າລະບົບຂອງເຈົ້າຖືກອັບເດດແລ້ວ, ມັນຈະສະແດງ ທ່ານອັບເດດແລ້ວ ຂໍ້ຄວາມ.

windows ອັບເດດທ່ານອັບເດດຂໍ້ຄວາມ

4. ເລີ່ມ​ຕົ້ນ​ໃຫມ່ your system and check if the issue is resolved now.

ວິທີ 10: ອັບເດດ BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

ເຄັດລັບ Pro: Use the given links to Download Latest BIOS Version for ເລໂນໂວ, Dell & HP ແລັບທັອບ.

ແນະນໍາໃຫ້:

We hope that you could learn ວິທີການ fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.