Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)
You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The ຕົວອະທິບາຍອຸປະກອນ USB is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) ມີ ສາມຫຼ່ຽມສີເຫຼືອງພ້ອມເຄື່ອງ ໝາຍ. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.
How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10
You may face these common errors due to an Unknown USB Device issue:
- Device Descriptor Request Failed
- Port Reset Failed
- Set Address Failed
There can be several reasons behind this issue, such as:
- Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
- Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
- Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
- Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
- BIOS is not updated: This too may cause such problems.
A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!
ວິທີທີ 1: ການແກ້ໄຂບັນຫາພື້ນຖານ
Method 1A: Maintain Clean & Ventilated Ambience
Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:
1. Clean laptop vents & ທ່າເຮືອ. Use a compressed air cleaner while being extremely careful not to damage anything.
2. Moreover, ensure enough space for ການລະບາຍອາກາດທີ່ເຫມາະສົມ of your desktop/laptop, as shown.
Method 1B: Resolve Hardware Issues
Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:
1. ຖ້າຫາກວ່າບັນຫາແມ່ນເກີດມາຈາກການສະຫນອງພະລັງງານ, ຫຼັງຈາກນັ້ນ ພະຍາຍາມ ໃສ່ອຸປະກອນ USB ຄືນໃໝ່ ຫຼັງຈາກຖອດແລັບທັອບອອກ ຈາກການສະ ໜອງ ພະລັງງານ.
2. ເຊື່ອມຕໍ່ອຸປະກອນ USB ອື່ນ with the same USB port and check if there is an issue with the port.
3. ສຽບອຸປະກອນ USB ເຂົ້າໄປໃນ a ພອດທີ່ແຕກຕ່າງກັນ ເພື່ອແກ້ໄຂບັນຫາກັບພອດ USB.
Method 1C: Restart Windows PC
In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.
1. ປິດການເຊື່ອມຕໍ່ ອຸປະກອນ USB.
2. ເລີ່ມຕົ້ນໃຫມ່ Windows PC ຂອງທ່ານ.
3. Reconnect the USB device and check if it worked or not.
Method 2: Run Windows Troubleshooter
You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.
Option 1: Run Hardware and Devices Troubleshooter
1 ກົດປຸ່ມ Windows + ຣ ໃຊ້ ພ້ອມກັນເພື່ອເປີດຕົວ ການດໍາເນີນງານ ກ່ອງໂຕ້ຕອບ
2 ປະເພດ msdt.exe -id DeviceDiagnostic ແລະຄລິກໃສ່ OK, ດັ່ງທີ່ສະແດງ.
3. Here click on the ແບບພິເສດ ທາງເລືອກ, ດັ່ງທີ່ເນັ້ນໃສ່ຂ້າງລຸ່ມນີ້.
4. ກວດເບິ່ງກ່ອງທີ່ຖືກຫມາຍ ນຳ ໃຊ້ການສ້ອມແປງໂດຍອັດຕະໂນມັດ ແລະຄລິກໃສ່ ຖັດໄປ.
5. Once the process is completed, restart PC ຂອງທ່ານ and check if USB is being recognized now.
Option 2: Troubleshoot Malfunctioning USB Device
1. ຈາກ ແຖບວຽກ, ກົດຂວາໃສ່ປຸ່ມ USB Device icon.
2 ເລືອກເອົາ Open Devices and Printers ທາງເລືອກ, ດັ່ງທີ່ສະແດງ.
3. ກົດຂວາໃສ່ ອຸປະກອນ USB (ຕົວຢ່າງ Cruzer Blade) ແລະເລືອກ ແກ້ໄຂບັນຫາ, ດັ່ງທີ່ເນັ້ນໃສ່ຂ້າງລຸ່ມນີ້.
4. ຕົວແກ້ໄຂບັນຫາ Windows will automatically detect problems and fix these as well.
ຫມາຍເຫດ: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.
ຍັງອ່ານ: ແກ້ໄຂອຸປະກອນ USB ທີ່ບໍ່ຮັບຮູ້ໂດຍ Windows 10
ວິທີທີ 3: ອັບເດດໄດເວີ USB
To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:
1 ປະເພດ ຕົວຈັດການອຸປະກອນ ໃນ ແຖບຄົ້ນຫາ Windows ແລະມົນຕີ ໃສ່ລະຫັດ ເພື່ອເປີດມັນ.
2 ໄປຫາ Universal Serial Bus controllers section and expand it with a double-click.
3. ໃນປັດຈຸບັນ, ຄລິກຂວາໃສ່ USB ຄົນຂັບ (ຕົວຢ່າງ Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select ອັບເດດໄດເວີ.
4. ຖັດໄປ, ກົດເຂົ້າ ຄົ້ນຫາອັດຕະໂນມັດສໍາລັບຄົນຂັບລົດ.
5A. Your driver will ການປັບປຸງ itself to the latest version.
5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.
6 ໃຫ້ຄລິກໃສ່ ປິດ to exit the window and Rເລີ່ມຕົ້ນ ຄອມພິວເຕີ.
7. Repeat the same for all USB drivers.
Method 4: Roll Back USB Drivers
If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:
1 ທ່ອງໄປຫາ Device Manager > Universal Serial Bus controllers ດັ່ງທີ່ໄດ້ອະທິບາຍໄວ້ໃນ Method 3.
2. ກົດຂວາໃສ່ ໄດ USB (ຕົວຢ່າງ Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) ແລະເລືອກ ອະສັງຫາ, ເປັນ depicted ຂ້າງລຸ່ມນີ້.
3 ໃນ USB Device Properties window, ປ່ຽນໄປທີ່ Driver ແຖບແລະເລືອກເອົາ Roll Back Driver.
ຫມາຍເຫດ: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.
4 ເລືອກເອົາ ເປັນຫຍັງເຈົ້າຈຶ່ງມ້ວນຄືນ? from the given list and click on ແມ່ນແລ້ວ ເພື່ອຍືນຍັນ.
5. After the process is finished, click on OK ເພື່ອນຳໃຊ້ການປ່ຽນແປງນີ້.
6. Finally, confirm the prompt and ເລີ່ມຕົ້ນໃຫມ່ ລະບົບຂອງທ່ານເພື່ອເຮັດໃຫ້ rollback ມີປະສິດທິພາບ.
ຍັງອ່ານ: Fix Universal Serial Bus (USB) Controller Driver Issue
ວິທີ 5: ຕິດຕັ້ງໄດເວີ USB ຄືນໃໝ່
If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:
1. ໄປຫາ ຜູ້ຈັດການອຸປະກອນ> Universal Serial Bus controllers, using the steps mentioned in Method 3.
2. ກົດຂວາໃສ່ Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) ແລະເລືອກເອົາ Uninstall ອຸປະກອນ, ດັ່ງທີ່ສະແດງ.
3. ດຽວນີ້ກົດເຂົ້າໄປ ຖອນການຕິດຕັ້ງ ແລະ restart PC ຂອງທ່ານ.
4. Now, download the latest USB driver from manufacturer website like Intel.
5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.
Method 6: Disallow PC to Turn Off USB Device
The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:
1. ທ່ອງໄປຫາ ຕົວຈັດການອຸປະກອນ ດັ່ງທີ່ສະແດງຢູ່ໃນ Method 3.
2. Here, double-click on ອຸປະກອນໂຕ້ຕອບຂອງມະນຸດ ເພື່ອຂະຫຍາຍມັນ.
3. ກົດຂວາໃສ່ປຸ່ມ USB Input Device ແລະເລືອກເອົາ ຄຸນສົມບັດ.
4. ທີ່ນີ້, ສະຫຼັບກັບ ການຄຸ້ມຄອງພະລັງງານ tab and uncheck the box titled ອະນຸຍາດໃຫ້ຄອມພິວເຕີປິດອຸປະກອນນີ້ເພື່ອປະຢັດພະລັງງານ.
5. ສຸດທ້າຍ, ໃຫ້ຄລິກໃສ່ OK ແລະ ເລີ່ມຕົ້ນໃຫມ່ ລະບົບຂອງທ່ານ.
ຍັງອ່ານ: ແກ້ໄຂ USB Keeps Disconnecting ແລະ Reconnecting
Method 7: Disable USB Selective Suspend Feature
The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:
1 ປະເພດ ການຄວບຄຸມ ຄະນະກໍາມະ ໃນ ແຖບຄົ້ນຫາ Windows ແລະຄິກ ເປີດ.
2 ເລືອກເອົາ ເບິ່ງໂດຍ > ໄອຄອນຂະໜາດໃຫຍ່, ແລະຫຼັງຈາກນັ້ນໃຫ້ຄລິກໃສ່ Power Options, ດັ່ງທີ່ສະແດງ.
3. ທີ່ນີ້, ໃຫ້ຄລິກໃສ່ ປ່ຽນການຕັ້ງຄ່າແຜນການ in your currently selected plan section.
4 ໃນ ແກ້ໄຂການຕັ້ງຄ່າແຜນການ window, ເລືອກ ປ່ຽນການຕັ້ງຄ່າພະລັງງານແບບພິເສດ ທາງເລືອກ.
5. ໃນປັດຈຸບັນ, double-click ການຕັ້ງຄ່າ USB ເພື່ອຂະຫຍາຍມັນ.
6. ເມື່ອອີກເທື່ອຫນຶ່ງ, double-click ການຕັ້ງຄ່າ suspend ເລືອກ USB ເພື່ອຂະຫຍາຍມັນ.
7. ທີ່ນີ້, ໃຫ້ຄລິກໃສ່ ເທິງແບດເຕີລີ່ ແລະປ່ຽນການຕັ້ງຄ່າໃຫ້ ຄົນພິການ from the drop-down list, as illustrated.
8. ດຽວນີ້ກົດເຂົ້າໄປ Plugged in ແລະປ່ຽນການຕັ້ງຄ່າໃຫ້ ຄົນພິການ ທີ່ນີ້ຄືກັນ
9. ສຸດທ້າຍ, ໃຫ້ຄລິກໃສ່ ສະຫມັກຂໍເອົາ > ຕົກລົງ to save these changes. Restart your PC and check if the issue is solved now.
ວິທີທີ່ 8: ປິດການເລີ່ມຕົ້ນໄວ
Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:
1 ໄປຫາ Control Panel > Power Options ດັ່ງທີ່ສະແດງຢູ່ໃນ Method 7.
2. ທີ່ນີ້, ໃຫ້ຄລິກໃສ່ ເລືອກສິ່ງທີ່ປຸ່ມພະລັງງານເຮັດ option in the left bar.
3. ໃນປັດຈຸບັນ, ເລືອກເອົາ ປ່ຽນການຕັ້ງຄ່າທີ່ບໍ່ມີຢູ່ໃນປະຈຸບັນ ທາງເລືອກ.
4. Next, uncheck the box ເປີດໃຊ້ງານເລີ່ມຕົ້ນໄວ (ແນະ ນຳ) ແລະຫຼັງຈາກນັ້ນໃຫ້ຄລິກໃສ່ ບັນທຶກການປ່ຽນແປງ ດັ່ງທີ່ສະແດງໄວ້ຂ້າງລຸ່ມນີ້.
5. ສຸດທ້າຍ, ເລີ່ມຕົ້ນໃຫມ່ Windows PC ຂອງທ່ານ.
ຍັງອ່ານ: Fix USB Device not Recognized Error Code 43
ວິທີ 9: ອັບເດດ Windows
Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.
1 ປະເພດ ກວດສອບການປັບປຸງ ໃນ ແຖບຄົ້ນຫາ Windows ແລະຄິກ ເປີດ.
2. ໃນປັດຈຸບັນ, ໃຫ້ຄລິກໃສ່ ກວດສອບການອັບເດດ ປຸ່ມ.
3A. Follow the ຄຳ ແນະ ນຳ ໃນ ໜ້າ ຈໍ ເພື່ອດາວໂຫລດແລະຕິດຕັ້ງການອັບເດດຫຼ້າສຸດທີ່ມີຢູ່.
3 ຂ. ຖ້າລະບົບຂອງເຈົ້າຖືກອັບເດດແລ້ວ, ມັນຈະສະແດງ ທ່ານອັບເດດແລ້ວ ຂໍ້ຄວາມ.
4. ເລີ່ມຕົ້ນໃຫມ່ your system and check if the issue is resolved now.
ວິທີ 10: ອັບເດດ BIOS
If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.
ເຄັດລັບ Pro: Use the given links to Download Latest BIOS Version for ເລໂນໂວ, Dell & HP ແລັບທັອບ.
ແນະນໍາໃຫ້:
We hope that you could learn ວິທີການ fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.