Pataisykite neveikiantį „Microsoft Teams“ vaizdo skambutį

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that "Microsoft" komandos is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Pasenusi operacinė sistema.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Pagrindinis trikčių šalinimas

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to atjunkite the web camera from the USB port, perkrovimo your computer, and vėl prijunkite it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Uždarykite Background Applications

1 būdas: paleiskite aparatūros ir įrenginių trikčių šalinimo įrankį

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Paspauskite Windows + R klavišai kartu pradėti paleisti dialogo langas.

2. Įveskite „msdt.exe“ -„DeviceDiagnostic“ ir paspauskite įeiti.

3. Tada spustelėkite Sekantis.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Taikyti šį pataisymą and follow the on-screen instructions. Then, restartas jūsų prietaisas.

4B. If there is no issue with the drivers, click Uždarykite trikčių šalinimo įrankį kitame ekrane.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Paspauskite Windows Key. Įveskite "Microsoft" komandos ir paleiskite jį.

2. Spustelėkite ant trijų taškų piktograma šalia tavo Profilio nuotrauka Komandose.

3. Perjunkite į Įrenginiai tab in the left pane and scroll down the right screen.

4. Dabar fotoaparatas menu, expand the drop-down menu.

5. Tada pasirinkite kambarys you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Taip pat perskaitykite: Kaip pakeisti „Microsoft Teams“ profilio avatarą

3 būdas: išvalykite „Microsoft Teams“ talpyklą

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Išeik Komandos ir paleisti Task Manager " paspausdami Ctrl + Shift + Esc klavišai tuo pačiu metu.

2. Viduje procesai skirtuką, pasirinkite "Microsoft" komandos programs that are running in the background and select Baigti užduotį.

3. Tada paspauskite Windows Key ir tipas % appdata% MicrosoftTeams paieškos juostoje.

4. Spauskite ant Atviras taip, kaip parodyta.

5. Dabar pasirinkite all the files and folders within the folder and select the panaikinti pasirinkimas.

6. Perkraukite jūsų „Windows 10“ kompiuteryje.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Įveskite Device Manager " viduje „Windows 10“ paieškos meniu ir atidaryk ją.

2. Dabar dukart spustelėkite Fotoaparatai ją išplėsti.

3. Tada dešiniuoju pelės mygtuku spustelėkite camera device („HP TrueVision HD“, for example) and select the Išjunkite įrenginį parinktis, kaip parodyta.

Pastaba: Ensure you select a camera that you are not currently using in Teams.

4. Patvirtinkite raginimą spustelėdami taip.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Pastaba: Make sure you re-enable the default camera adapter again after fixing the issue.

Taip pat perskaitykite: Kaip įjungti arba išjungti „Microsoft Teams Push to Talk“.

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Paspauskite Windows Raktas. Tipas "Google Chrome" ir paleiskite jį.

2. Spustelėkite ant trijų taškų piktograma Ir pasirinkite Nustatymai pasirinkimas.

3. Dabar pasirinkite Sauga ir privatumas in the left pane and choose Svetainės nustatymai from the main page.

4. Scroll down the main screen and select the fotoaparatas pasirinkimas pagal Leidimai meniu, kaip parodyta.

5. Čia pasirinkite Svetainės gali prašyti leisti naudoti fotoaparatą option and make sure Komandos is not added in Not allowed to use your camera sąrašas.

6. Relaunch your naršyklė and check if you have fixed the Teams video not working issue.

6 būdas: atnaujinkite „Windows“.

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Paspauskite „Windows + I“ klavišai kartu atidaryti Nustatymai savo kompiuteryje.

2. Dabar pasirinkite Atnaujinimas ir sauga.

3. pasirinkti Patikrinkite Atnaujinimai iš dešiniojo skydelio.

4A. If your system is outdated, click Diegti dabar Norėdami atsisiųsti ir įdiegti naujausią versiją.

4B. Jei jūsų sistema jau atnaujinta, ji bus rodoma Jūs esate atnaujintas pranešimas

Taip pat perskaitykite: Kur saugomi „Microsoft Teams“ įrašai?

7 būdas: išjunkite ugniasienę (nerekomenduojama)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

I parinktis: į baltąjį sąrašą įtrauktos komandos ugniasienėje

1. Paspauskite Windows Key ir tipas „Windows Defender“ užkarda. Open the best results.

2. Iššokančiajame lange spustelėkite Leisti programą ar funkciją per „Windows Defender“ užkardą.

3. Tada spustelėkite Pakeisti nustatymus. Galiausiai patikrinkite, ar "Microsoft" komandos leisti per ugniasienę.

Pastaba: Galite naudoti Leisti kitai programai… to browse your program if your desired application or program does not exist in the list.

4. Galiausiai spustelėkite OK išsaugoti pakeitimus.

II parinktis: laikinai išjunkite ugniasienę

Pastaba: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Paspauskite Windows Raktas. Tipas valdymo pultas ir atidaryk ją.

2. nustatyti Žiūrėti pagal as Kategorija ir pasirinkite Sistema ir sauga.

3. Dabar spustelėkite Windows Defender Firewall, as shown here.

4. Pasirinkite Įjunkite arba išjunkite „Windows Defender“ užkardą pasirinkimas kairiuoju meniu.

5. Now, check the boxes next to the Išjunkite „Windows Defender“ užkardą (nerekomenduojama) parinktį, kur tik galima šiame ekrane.

6. spragtelėjimas OK ir Perkraukite jūsų kompiuteris.

8 būdas: išjunkite VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Paspauskite Windows Key ir tipas VPN nustatymai paieškos juostoje.

2. Viduje Nustatymai window, disconnect the active VPT paslaugos.

3. Išjunkite VPN parinktys pagal Advanced Options.

Taip pat perskaitykite: Pataisyti Microsoft Teams nuolat paleidžiamas iš naujo

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Paleiskite Device Manager " using the steps mentioned above and expand the Fotoaparatai dukart spustelėdami jį.

2. Dabar dešiniuoju pelės mygtuku spustelėkite vairuotojas ir pasirinkite Pašalinkite įrenginį.

3. spragtelėjimas Pašalinti raginime.

4. Now, visit the manufacturer’s website (e.g. "Lenovo").

5. rasti ir parsisiųsti tvarkykles, atitinkančias jūsų kompiuterio „Windows“ versiją.

6. Atsisiuntę dukart spustelėkite atsisiųstas failas ir vadovaukitės ekrane pateikiamomis instrukcijomis, kad ją įdiegtumėte.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metodas 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Taip pat perskaitykite: Kaip nustatyti „Microsoft Teams“ būseną kaip visada pasiekiamą

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Eiti į „Microsoft“ palaikymo puslapis.

2A. Galite naudoti Gaukite pagalbos programą „Windows 10“ sistemoje, kad pateiktumėte užklausą. Norėdami tai padaryti, spustelėkite Atidarykite programą Gauti pagalbos button and confirm the prompt by clicking on the Atidarykite Gauti pagalbos mygtuką.

2B. Be to, galite naudoti naršyklės versija pateikti savo problemą. Norėdami tai padaryti, spustelėkite gauti paramą nurodo.

3. Dabar įveskite your problem viduje Tell us your problem so we can get you the right help and support lauke ir pataikyk įeiti.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Rekomenduojama:

Tikimės, kad šis vadovas buvo naudingas ir galėjote jį pataisyti Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.