Kaip pataisyti „Windows Hello“ pirštų atspaudus, kurie neveikia „Windows 10“.

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometrinis autentifikavimas that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

„Windows Hello“ pirštų atspaudų pataisymai neveikia „Windows 10“.

1. Įdiekite naujinimus rankiniu būdu.
2. Paleiskite aparatūros ir įrenginių trikčių šalinimo įrankį.
3. Iš naujo nustatykite pirštų atspaudų ir veido atpažinimo parinktis.
4. Įgalinkite biometrinius duomenis grupės strategijos rengyklėje.
5. Pakeiskite „Windows Hello“ grupės strategijos nustatymus.
6. Atnaujinti sistemos tvarkykles.
7. Atlikite Windows Reset.
8. Išjunkite greitąjį paleidimą.
9. Check for & uninstall updates that caused the problem.
10. Reset fingerprint login.
11. Reinstall fingerprint software.
12. Repair System Files.
13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

• Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
• Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
• Check that your device is compatible with Windows Hello service.
• Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
• Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
• Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

• Once signed in, go to Nustatymai> Naujinimas ir sauga> „Windows“ naujinimas

• Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

• Spauskite Pradėti> Nustatymai> Naujinimas ir sauga> Trikčių šalinimas.

Reset Fingerprint & Facial Recognition Options

• Spauskite Pradėti > Nustatymai > Paskyros.

• Paspauskite ant Prisijungimo parinktys.

• rasti Veido atpažinimas or pirštų atspaudas options, and click on the pirštų atspaudas pasirinkimas.
• pasirinkti pašalinti, and do the same for Veido atpažinimas.

• Tada spustelėkite Pradėkite and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

• Tipas gpedit paieškos laukelyje ir spustelėkite Redaguoti Grupė politika.
• Spauskite Kompiuterio konfigūracija > Administravimo šablonai.

• Dukart spustelėkite Windows komponentai.

• Dukart spustelėkite Biometrija in the right pane and check whether all its settings are configured. 

• If they show neužpildė, this is probably why the Windows Hello fingerprint sign-in isn’t working.

• Right-click each Biometric setting, select įjungta tada spustelėkite Taikyti> Gerai.

• Dukart spustelėkite Allow user to login using biometrics ir pasirinkite įjungta. 
• Spauskite Taikyti> Gerai.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

• Dešiniuoju pelės mygtuku spustelėkite Pradėti> Vykdyti. Įveskite gpedit ir paspauskite įeiti. 
• Spauskite Kompiuterio konfigūracija > Administravimo šablonai.
• Tada dukart spustelėkite Windows komponentai.
• Dukart spustelėkite Biometrija.
• Dukart spustelėkite Veido bruožai.

• Dešiniuoju pelės mygtuku spustelėkite Configure enhanced anti-spoofing ir pasirinkite Redaguoti.

• išjungti Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

• To resolve that, you can update the drivers by right-clicking Pradėti> Įrenginių tvarkytuvė.

• Find the relevant drivers under Biometriniai prietaisai, right-click your device and select Remove driver software. 
• Do this for all drivers related to Windows Hello and restart your device. 

• Dešiniuoju pelės mygtuku spustelėkite ir pasirinkite Nuskaitykite aparatūros pakeitimus and the system will detect and install the drivers again.
• You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometriniai prietaisai ir pasirinkite Įvirsta Vairuotojas in the properties section. 
• Spauskite OK kai tai bus padaryta.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

• To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC ir spauskite Pradėkite.

Pastaba: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

• Spauskite Start > Settings > System > Power & Sleep

• Spauskite Papildomi maitinimo nustatymai.

• Tada spustelėkite Pasirinkite, ką Maitinimo mygtukas veikia.

• Spauskite Change Settings that are unavailable ir panaikinkite žymėjimą Greitas paleidimas box if it’s selected, and click išsaugoti pakeitimus.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

• Spauskite Nustatymai > Atnaujinimas ir sauga > Windows naujinimai.

• Eiti į Peržiūrėti atnaujinimų istoriją.

• Spauskite Pašalinkite naujinimus nurodo.

• A new screen will open showing the Įdiegti naujinimai. Right-click each and select Pašalinti. 
• Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

• Paieškos laukelyje įveskite Prisijunkite, ir paspauskite Enter, kad atidarytumėte sąskaitos meniu. 
• Eiti į Prisijungimo parinktys ir spauskite Įsteigti pagal „Windows Hello“ piršto atspaudas skyrius.

• Spauskite Pradėkite and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

• Spauskite Pradėti > Nustatymai > Programos. . In Į Programos ir funkcijos. 

• Find your fingerprint reader and click on it. Click Pašalinti ir patvirtinkite veiksmą.
• Dešiniuoju pelės mygtuku spustelėkite Pradėti> Įrenginių tvarkytuvė ir išplėsti Biometriniai prietaisai Kategorijos.

• Find your fingerprint reader, right-click, then select Pašalinkite įrenginį, ir patvirtinkite veiksmą.

• Restart your computer to apply the changes and check if fingerprint works again.
• You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB šakotuvas.

• Dukart spustelėkite USB šakotuvas atidaryti Skelbimų. 
• Nuimkite žymėjimą Leisti kompiuteriui išjungti šį įrenginį energijos taupymui parinkčių langelis po Maitinimo valdymas tab. Repeat for all USB Root Hub entries.

Taisyti sistemos failus

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

• Tipas CMD paieškos laukelyje ir pasirinkite Command Prompt>Run as administrator. 
• In the Command Prompt dialog box, type SFC / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

• Dešiniuoju pelės mygtuku spustelėkite Pradėti> Vykdyti ir tipas paslaugos.msc. Press Enter to open the Services window and search for the Kredencialų valdytojo paslauga.

• Dukart spustelėkite Kvalifikacija direktorius Service to open the Skelbimų window and go to Paslaugų būsena.

• Spauskite Stop, tada spustelėkite mygtuką pradžia button again to restart the service. 
• Spauskite Taikyti> Gerai and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.