Marts 4, 2022

Novērsiet, ka Microsoft Teams videozvans nedarbojas

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft komandas is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Novērsiet, ka Microsoft Teams videozvans nedarbojas

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Novecojusi operētājsistēma.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Pamata problēmu novēršana

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to atvienojiet the web camera from the USB port, atsāknēšana your computer, and atkārtoti pievienojiet spraudni it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Aizveriet Fona lietojumprogrammas

1. metode: palaidiet aparatūras un ierīču problēmu risinātāju

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Nospiediet Windows + R taustiņi kopā, lai palaistu skrējiens dialoglodziņš.

2. Tips msdt.exe -ID DeviceDiagnostic un hit ienākt.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Pēc tam noklikšķiniet uz nākamais.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Lietojiet šo labojumu and follow the on-screen instructions. Then, restart jūsu ierīce.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Aizveriet problēmu novēršanas rīku nākamajā ekrānā.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Noklikšķiniet uz Windows taustiņu. Tips Microsoft komandas un palaidiet to.

Hit the Windows key. Type Microsoft Teams and launch it

2. Noklikšķiniet uz trīspunktu ikona blakus jūsu Profila bilde komandās.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Pārslēdzieties uz Aparāti tab in the left pane and scroll down the right screen.

4. Tagad sadaļā kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Pēc tam izvēlieties kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Arī lasīt: How to Change Microsoft Teams Profile Avatar

3. metode: notīriet Microsoft Teams kešatmiņu

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Iziet komandas un palaist Task Manager nospiežot Ctrl + Shift + Esc taustiņi Vienlaicīgi.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Iekš Procesi tab, izvēlieties Microsoft komandas programs that are running in the background and select end Uzdevums.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Pēc tam nospiediet Windows taustiņu un tips % appdata% MicrosoftTeams meklēšanas joslā.

4. Noklikšķiniet uz atvērts kā parādīts.

Open Teams Roaming folder

5. Tagad izvēlieties all the files and folders within the folder and select the izdzēst variants.

Now, select all the files and folders within the folder and select the Delete option.

6. Atsāknēšana jūsu Windows 10 datorā.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tips Device Manager iekš Windows 10 meklēšanas izvēlne un atveriet to.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Tagad veiciet dubultklikšķi kameras lai to paplašinātu.

expand the Cameras section by double-clicking on it

3. Pēc tam ar peles labo pogu noklikšķiniet uz camera device (HP TrueVision HD, for example) and select the Atspējot ierīci opciju, kā parādīts attēlā.

Piezīme: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Apstipriniet uzvedni, noklikšķinot uz Jā.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Piezīme: Make sure you re-enable the default camera adapter again after fixing the issue.

Arī lasīt: Kā iespējot vai atspējot Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Nospiediet Windows taustiņu. Tips Google Chrome un palaidiet to.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Noklikšķiniet uz trīspunktu ikona Un izvēlieties Settings variants.

Click on the three-dotted icon and select the Settings option

3. Tagad izvēlieties Drošība un privātums in the left pane and choose vietnes iestatījumi no galvenās lapas.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the kamera iespēja saskaņā ar Atļaujas izvēlni, kā parādīts attēlā.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Šeit atlasiet Vietnes var lūgt atļauju izmantot jūsu kameru option and make sure komandas is not added in Not allowed to use your camera sarakstu.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your pārlūks and check if you have fixed the Teams video not working issue.

6. metode: atjauniniet Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Nospiediet Windows + I taustiņi kopā, lai atvērtu Settings datorā.

2. Tagad izvēlieties Atjaunināšana un drošība.

Tagad atlasiet Atjaunināšana un drošība

3. Izvēlieties Pārbaudīt, vai nav atjauninājumu no labā paneļa.

select Check for Updates from the right panel

4A. If your system is outdated, click Instalēt tagad lai lejupielādētu un instalētu jaunāko versiju.

If your system is outdated, click Install now to download and install the latest version

4B. Ja jūsu sistēma jau ir atjaunināta, tā tiks parādīta Jūs esat lietas kursā ziņa

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Arī lasīt: Kur tiek glabāti Microsoft Teams ieraksti?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Noklikšķiniet uz Windows taustiņu un tips Windows Defender ugunsmūris. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. Uznirstošajā logā noklikšķiniet uz Atļaut lietotni vai funkciju, izmantojot Windows Defender ugunsmūri.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Pēc tam noklikšķiniet uz Mainīt iestatījumus. Visbeidzot, pārbaudiet Microsoft komandas lai atļautu cauri ugunsmūrim.

Piezīme: Jūs varat izmantot Atļaut citu lietotni… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Visbeidzot noklikšķiniet uz OK lai saglabātu izmaiņas.

Option II: Disable Firewall Temporarily

Piezīme: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Nospiediet Windows taustiņu. Tips kontroles panelis un atveriet to.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Komplekts Skatīt pēc as Kategorija un izvēlieties Sistēma un drošība.

Set View by as Category and select System and Security

3. Tagad noklikšķiniet uz Windows Defender Firewall, kā parādīts šeit.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Izvēlieties Ieslēdziet vai izslēdziet Windows Defender ugunsmūri opciju no kreisās izvēlnes.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Izslēdziet Windows Defender ugunsmūri (nav ieteicams) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klikšķis OK un Atsāknēšana jūsu datoram.

8. metode: atspējojiet VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Noklikšķiniet uz Windows taustiņu un tips VPN iestatījumi meklēšanas joslā.

Hit the Windows key and type VPN settings in the search bar

2. Iekš Settings logu, atvienojiet aktīvo VPN pakalpojums.

3. Izslēdziet VPN iespējas zem Advanced Options.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Arī lasīt: Labojums Microsoft Teams turpina restartēt

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Uzsāciet Device Manager using the steps mentioned above and expand the kameras veicot dubultklikšķi uz tā.

expand the Cameras section by double-clicking on it

2. Tagad ar peles labo pogu noklikšķiniet uz vadītājs un izvēlieties Atinstalējiet ierīci.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klikšķis Atinstalēt uzvednē.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. atrast un Download draiveri, kas atbilst jūsu datora Windows versijai.

6. Pēc lejupielādes veiciet dubultklikšķi uz lejupielādētais fails un izpildiet ekrānā redzamos norādījumus, lai to instalētu.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Arī lasīt: Kā iestatīt Microsoft Teams statusu kā vienmēr pieejamu

11. metode: sazinieties ar Microsoft Teams tehnisko atbalstu

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Iet uz Microsoft atbalsta lapa.

Microsoft atbalsta lapa

2A. Jūs varat izmantot Saņemiet palīdzības lietotni savā Windows 10 sistēmā, lai iesniegtu vaicājumu. Lai to izdarītu, noklikšķiniet uz Atveriet lietotni Saņemt palīdzību pogu un apstipriniet uzvedni, noklikšķinot uz Atveriet Saņemt palīdzību poga.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Tāpat jūs varētu izmantot pārlūka versija lai iesniegtu savu problēmu. Lai to izdarītu, noklikšķiniet uz saņemt atbalstu saite.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Tagad ierakstiet Tava problēma iekš Pastāstiet mums par savu problēmu, lai mēs varētu jums sniegt pareizo palīdzību un atbalstu lauka un hit ienākt.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Ieteicams:

Mēs ceram, ka šī rokasgrāmata bija noderīga, un jūs varētu to labot Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.