Kā labot Windows Hello pirkstu nospiedumu, kas nedarbojas operētājsistēmā Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometriskais autentifikācija that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fixes For Windows Hello Fingerprint Not Working In Windows 10

1. Install updates manually.
2. Run Hardware & Devices troubleshooter.
3. Reset fingerprint & facial recognition options.
4. Enable Biometrics in Group Policy Editor.
5. Modify Windows Hello Group Policy settings.
6. Update System Drivers.
7. Perform a Windows Reset.
8. Izslēdziet ātro palaišanu.
9. Check for & uninstall updates that caused the problem.
10. Reset fingerprint login.
11. Reinstall fingerprint software.
12. Repair System Files.
13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

• Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
• Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
• Check that your device is compatible with Windows Hello service.
• Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
• Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
• Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

• Once signed in, go to Iestatījumi> Atjaunināšana un drošība> Windows atjaunināšana

• Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

• Noklikšķiniet Sākt> Iestatījumi> Atjaunināšana un drošība> Problēmu novēršana.

Reset Fingerprint & Facial Recognition Options

• Noklikšķiniet Sākt > Iestatījumi > Konti.

• Noklikšķiniet uz Pierakstīšanās iespējas.

• atrast sejas atpazīšanas or pirksta nospiedums options, and click on the pirksta nospiedums variants.
• Izvēlēties Izņemt, and do the same for sejas atpazīšanas.

• Pēc tam noklikšķiniet uz Sākšana and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

• tips gpedit meklēšanas lodziņā un noklikšķiniet uz Rediģēt grupas politikas.
• Noklikšķiniet Datora konfigurācija> Administratīvās veidnes.

• Dubultklikšķi Windows komponenti.

• Dubultklikšķi Biometrija in the right pane and check whether all its settings are configured. 

• If they show nav konfigurēta, this is probably why the Windows Hello fingerprint sign-in isn’t working.

• Right-click each Biometric setting, select Enabled un pēc tam noklikšķiniet uz Lietot> Labi.

• Dubultklikšķi Allow user to login using biometrics un izvēlieties Enabled. 
• Noklikšķiniet Lietot> Labi.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

• Right-click Sākt> Palaist. Tips gpedit un nospiediet ienākt. 
• Noklikšķiniet Datora konfigurācija> Administratīvās veidnes.
• Pēc tam veiciet dubultklikšķi Windows komponenti.
• Dubultklikšķi Biometrija.
• Dubultklikšķi Sejas vaibsti.

• Right-click Konfigurējiet uzlabotu pretviltošanas līdzekli un izvēlieties rediģēt.

• Atslēgt Konfigurējiet uzlabotu pretviltošanas līdzekli and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

• To resolve that, you can update the drivers by right-clicking Sākt> Ierīču pārvaldnieks.

• Find the relevant drivers under Biometriskās ierīces, right-click your device and select Remove driver software. 
• Do this for all drivers related to Windows Hello and restart your device. 

• Ar peles labo pogu noklikšķiniet uz un izvēlieties Skenējiet aparatūras izmaiņas and the system will detect and install the drivers again.
• You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometriskās ierīces un izvēlieties Roll Back Driver in the properties section. 
• Noklikšķiniet OK kad tas ir izdarīts.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

• To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC un noklikšķiniet Sākšana.

Piezīme: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

• Noklikšķiniet Start > Settings > System > Power & Sleep

• Noklikšķiniet Papildu jaudas iestatījumi.

• Pēc tam noklikšķiniet uz Izvēlēties, ko Power poga nav.

• Noklikšķiniet Change Settings that are unavailable un noņemiet atzīmi no Ātri Startup box if it’s selected, and click Saglabāt izmaiņas.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

• Noklikšķiniet Iestatījumi > Atjaunināšana un drošība > Windows atjauninājumi.

• Doties uz Skatīt atjaunin Vēsture.

• Noklikšķiniet Atinstalējiet atjauninājumus saite.

• A new screen will open showing the Instalētie atjauninājumi. Right-click each and select Atinstalēt. 
• Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

• Meklēšanas lodziņā ierakstiet pierakstīšanos un nospiediet Enter, lai atvērtu konti izvēlne. 
• Doties uz Pierakstīšanās iespējas un noklikšķiniet Izveidota Zem Windows Hello pirkstu nospiedums sadaļā.

• Noklikšķiniet Sākšana and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

• Noklikšķiniet Sākt > Iestatījumi > Programmas. uz Lietotnes un funkcijas. 

• Find your fingerprint reader and click on it. Click Atinstalēt un apstipriniet darbību.
• Right-click Sākt> Ierīču pārvaldnieks un paplašiniet Biometriskās ierīces kategorija.

• Find your fingerprint reader, right-click, then select Atinstalējiet ierīci, un apstipriniet darbību.

• Restart your computer to apply the changes and check if fingerprint works again.
• You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB saknes centrmezgls.

• Dubultklikšķi USB saknes centrmezgls atvērt to Rekvizīti. 
• Noņemiet atzīmi no Ļaujiet datoram izslēgt šo ierīci, lai taupītu enerģiju option box under the Power Management tab. Repeat for all USB Root Hub entries.

Sistēmas failu labošana

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

• tips CMD meklēšanas lodziņā un atlasiet Command Prompt>Run as administrator. 
• In the Command Prompt dialog box, type PMK / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

• Right-click Sākt> Palaist un tips pakalpojumi.msc. Press Enter to open the Services window and search for the Akreditācijas datu pārvaldnieka pakalpojums.

• Veiciet dubultklikšķi uz Kvalifikācijas vadītājs Service to open the Rekvizīti window and go to Pakalpojuma statuss.

• Noklikšķiniet apstāties, un pēc tam noklikšķiniet uz mājas button again to restart the service. 
• Noklikšķiniet Lietot> Labi and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.