March 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Rafitra fandidiana efa lany andro.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Famahana olana ifotony

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to lahiny fakana herinaratra the web camera from the USB port, reboot your computer, and mametaka indray it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Akatona ny fampiharana background

Fomba 1: Mametraha olana amin'ny fitaovana sy fitaovana

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Press Kitendry Windows + R miaraka amin'ny fanombohana ny Run dinika dialogue.

2. Type msdt.exe -id DeviceDiagnostic and hit Midira.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Avy eo, tsindrio ny Manaraka.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Ampiharo ity famaha ity and follow the on-screen instructions. Then, haverina velomina ny fitaovanao.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Akatona ny mpanenjika amin'ny efijery manaraka.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Tsindrio ny Windows key. Type Microsoft Teams ary manomboka izany.

Hit the Windows key. Type Microsoft Teams and launch it

2. Tsindrio ny kisary misy teboka telo eo akaikin'ny anao Profile Sary ao amin'ny Ekipa.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Mifamadiha amin'ny fitaovana tab in the left pane and scroll down the right screen.

4. Ankehitriny, ao amin'ny Camera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Avy eo, fidio ny fakan-tsary you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Fivoahana Teams ary fandefasana Task Manager amin'ny tsindrio Ctrl + Shift + Esc fanalahidy indray miaraka.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Ao amin'ny dingana tab, safidio ny Microsoft Teams programs that are running in the background and select Farany ny tanjona.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Avy eo, tsindrio ny Windows key and type % appdata% MicrosoftTeams ao amin'ny bara fitadiavana.

4. Click on Open araka ny aseho.

Open Teams Roaming folder

5. Ankehitriny, safidio all the files and folders within the folder and select the Fafao safidy.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Type Mpitantana Fitaovana ao amin'ny Windows 10 menu fikarohana ary sokafy izany.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Ankehitriny, tsindrio indroa fakan-tsary hanitatra azy.

expand the Cameras section by double-clicking on it

3. Avy eo, tsindrio havanana amin'ny camera device (HP TrueVision HD, for example) and select the Disable fitaovana safidy araka ny aseho.

Fanamarihana: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Hamafiso ny bitsika amin'ny fipihana Eny.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Fanamarihana: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Tsindrio ny Windows fanalahidy. Type Google Chrome ary manomboka izany.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Tsindrio ny kisary misy teboka telo ary mifidiana ny Settings safidy.

Click on the three-dotted icon and select the Settings option

3. Ankehitriny, safidio Security sy ny Privacy in the left pane and choose Site Settings from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Camera safidy eo ambanin'ny Permissions menu araka ny aseho.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Eto, fidio ny Afaka mangataka ny hampiasa ny fakantsarinao ny tranokala option and make sure Teams is not added in Not allowed to use your camera lisitra.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your navigateur and check if you have fixed the Teams video not working issue.

Fomba 6: Fanavaozana ny Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Tsindrio ny Windows + I fanalahidy miaraka manokatra Settings ao amin'ny solosainao.

2. Ankehitriny, safidio Fanavaozana sy fiarovana.

Ankehitriny, mifidiana Update and Security

3. Select Hijerena ny vaovao farany avy amin'ny tontonana havanana.

select Check for Updates from the right panel

4A. If your system is outdated, click Atsaharo izao hisintona sy hametraka ny kinova farany.

If your system is outdated, click Install now to download and install the latest version

4B. Raha efa nohavaozina ny rafitrao dia hiseho izany Manaraka ny vaovao ianao hafatra.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Tsindrio ny Windows key and type Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Mamelà fampiharana na endri-javatra amin'ny alàlan'ny Windows Defender Firewall.

Ao amin'ny varavarankely mipoitra, tsindrio Avelao ny fampiharana na endri-javatra amin'ny alàlan'ny Windows Defender Firewall.

3. Avy eo, tsindrio Hanova ny fanovana. Finally, check for Microsoft Teams to allow through the Firewall.

Fanamarihana: Azonao atao ny mampiasa Avelao ny fampiharana hafa… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Farany, tsindrio OK hamonjy ireo fanovana.

Option II: Disable Firewall Temporarily

Fanamarihana: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Tsindrio ny Windows fanalahidy. Type Takelaka fikirakirana ary sokafy izany.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Apetraho Hizaha as SOKAJY ary hifantina Rafitra sy fiarovana.

Set View by as Category and select System and Security

3. Ankehitriny, tsindrio Windows Defender Firewall, araka ny aseho eto.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Select the Ampidino ny firewall Windows Defender safidy avy amin'ny sakafo havia.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Vonoy ny Windows Defender Firewall (tsy tokony hatao) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Click OK ary Reboot ny PC.

Fomba 8: Atsaharo ny VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Tsindrio ny Windows key and type Fikirana VPN ao amin'ny bara fitadiavana.

Hit the Windows key and type VPN settings in the search bar

2. Ao amin'ny Settings window, disconnect the active VPN fanompoana.

3. Vonoy ny Safidy VPN ambany Advanced Options.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Mandrosoa ny Mpitantana Fitaovana using the steps mentioned above and expand the fakan-tsary amin'ny fipihana indroa eo.

expand the Cameras section by double-clicking on it

2. Ankehitriny, tsindrio havanana amin'ny mpamily ary hifantina Esory ny fitaovana.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Click esory amin'ny bitsika.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Find ary Download ireo mpamily mifanaraka amin'ny dikan-Windows amin'ny PC-nao.

6. Rehefa voasintona dia tsindrio indroa eo amin'ny rakitra alaina ary araho ny toromarika eo amin'ny efijery hametrahana azy.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Fomba 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Mandehana any amin'ny Pejy fanohanana Microsoft.

Pejy fanohanana Microsoft

2A. You can use the Mahazoa app Help in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Sokafy Get Help bokotra.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the browser version to submit your problem. To do so, click on the Makà fanohanana rohy.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Ankehitriny, soraty your problem ao amin'ny Tell us your problem so we can get you the right help and support saha ary namely Midira.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

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Manantena izahay fa nanampy ity toro-lalana ity ary azonao amboarina Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.