Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Pūnaha Whakahaere tawhito.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Raparongoā Taketake
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to kaupae the web camera from the USB port, tīmata anō your computer, and whakauruhia ano it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Katia nga tono Papamuri
Tikanga 1: Whakahaerehia nga taputapu me nga taputapu Raparongoā
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Press Nga taviri Windows + R tahi ki te whakarewa i te Whakahaere pouaka korero.
2. Momo msdt.exe -id PūrereDiagnostic me te patu E tomo.
3. Na, pawhiria Panuku.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Whakamahia tenei whakatika and follow the on-screen instructions. Then, tīmata tō pūrere.
4B. If there is no issue with the drivers, click Katihia te kaitautoko kei runga i te mata e whai ake nei.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Patua te Kī Windows. Momo Microsoft Teams ka whakarewahia.
2. Patohia te tohu ira-toru i te taha o to Pikitia Profile i roto i nga Kapa.
3. Whakawhiti ki te pūrere tab in the left pane and scroll down the right screen.
4. Na, i roto i te kāmera menu, expand the drop-down menu.
5. Na, whiriwhiria te kāmera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Ano hoki: Me pehea te Huri i te Avatar Profile a Microsoft Teams
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Putaatu rōpū me te whakarewatanga Kaiwhakahaere Tūmahi mā te pēhi Ctrl + Shift + Esc kī I te wa kotahi.
2. I roto i te Nga tukanga ripa, tohua te Microsoft Teams programs that are running in the background and select Whakautu Taumahi.
3. Na, patua te Kī Windows me te momo % appdata% MicrosoftTeams i roto i te pae rapu.
4. Pāwhiritia te tuwhera rite whakaaturia.
5. Na, tohua all the files and folders within the folder and select the Mukua kōwhiringa.
6. Whakahou your Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Momo Kaiwhakahaere Pūrere i roto i te Windows 10 tahua rapu ka whakatuwhera.
2. Na, pawhiri-rua kāmera ki te whaanui.
3. Na, pāwhiri-matau i runga i te camera device (HP TrueVision HD, for example) and select the Monokia te taputapu kōwhiringa rite whakaaturia.
Tuhipoka: Ensure you select a camera that you are not currently using in Teams.
4. Whakapumautia te aki ma te panui Āe.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Tuhipoka: Make sure you re-enable the default camera adapter again after fixing the issue.
Ano hoki: Me pehea te Whakahohe, Whakakorea ranei a Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Whakapirihia te Windows kī. Momo Google Chrome ka whakarewahia.
2. Patohia te tohu ira-toru ka tīpako i te tautuhinga kōwhiringa.
3. Na, tohua Haumarutanga me te Tūmataitinga in the left pane and choose Tautuhinga Pae from the main page.
4. Scroll down the main screen and select the kāmera kōwhiringa i raro i te whakaaetanga tahua rite whakaaturia.
5. I konei, tohua te Ka taea e nga waahi te tono kia whakamahia to kamera option and make sure rōpū is not added in Not allowed to use your camera rārangi.
6. Relaunch your pūtirotiro and check if you have fixed the Teams video not working issue.
Tikanga 6: Whakahou Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Whakapirihia te Matapihi + I nga taviri tahi ki te whakatuwhera tautuhinga i runga i to rorohiko.
2. Na, tohua Whakahou & Haumarutanga.
3. Tīpako Tirohia mo nga Whakahōu mai i te taha matau.
4A. If your system is outdated, click Tāuta ināianei ki te tango me te whakauru i te putanga hou.
4B. Mena kei te hou tonu to punaha, ka whakaatu Kei runga tonu koe karere.
Ano hoki: Kei hea te Roopu Rekoata a Microsoft Teams?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Patua te Kī Windows me te momo Pātūahi Pūkaro Windows. Open the best results.
2. In the pop-up window, click on Whakaaetia tetahi waahanga me tetahi waahanga ranei ma te Matapihi Pūkaro Matapihi.
3. Na, pawhiria Huria nga tautuhinga. Finally, check for Microsoft Teams to allow through the Firewall.
Tuhipoka: Ka taea e koe te whakamahi Tukua tetahi atu taupānga… to browse your program if your desired application or program does not exist in the list.
4. Ka mutu, pawhiria OK ki te whakaora nga panga.
Option II: Disable Firewall Temporarily
Tuhipoka: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Whakapirihia te Windows kī. Momo Paewhiri mana ka whakatuwhera.
2. Tautuhi Tirohia e as kāwai ka tīpako Pūnaha me te Haumaru.
3. Na, panui i runga Windows Defender Firewall, e whakaaturia ana i konei.
4. Tīpakohia te Tahurihia te Papatūahi Windows Defender ranei kōwhiringa mai i te tahua maui.
5. Now, check the boxes next to the Patohia te Pūkaha Pūkaro Matapihi (kaore i te taunakitia) option wherever available on this screen.
6. pāwhiri OK a Whakahou to PC.
Tikanga 8: Monokia VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Patua te Kī Windows me te momo Tautuhinga VPN i roto i te pae rapu.
2. I roto i te tautuhinga window, disconnect the active VPN mahi.
3. Takahuri atu te Kōwhiringa VPN i raro i Kōwhiringa Arā.
Ano hoki: Whakatika Microsoft Teams Ka timata ano
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Te Tuku i te Kaiwhakahaere Pūrere using the steps mentioned above and expand the kāmera mā te pāwhiri-rua ki runga.
2. Na, pāwhiri-matau i runga i te atekōkiri ka tīpako Pūrere tango.
3. pāwhiri Wetetāuta i roto i te akiaki.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Kimihia a Tikiake nga taraiwa e rite ana ki te putanga Windows i runga i to PC.
6. Kia tikiakehia, pawhiri-rua i runga i te kōnae kua tikiake ka whai i nga tohutohu i runga-mata hei whakauru.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Tikanga 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Ano hoki: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Haere ki te Whārangi Tautoko Microsoft.
2A. You can use the Tikina te taupānga awhina in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Whakatuwheratia Tikina Awhina pātene.
2B. Also, you could use the putanga putanga pūtirotiro to submit your problem. To do so, click on the Tikina te tautoko hono.
3. Na, pato your problem i roto i te Tell us your problem so we can get you the right help and support mara me pa E tomo.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Manakohia:
Te ti'aturi nei matou i awhina tenei aratohu ka taea e koe te whakatika Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.