Oketopa 23, 2021

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) ki te tapatoru kōwhai me te tohu karanga. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Whakatikahia te Tono Whakaahua Pūrere i Rahua (Pūrere USB Kaore i te mohiotia)

Whakatikahia te Tono Whakaahua Pūrere I Rahua

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

  • Device Descriptor Request Failed
  • Port Reset Failed
  • Set Address Failed

There can be several reasons behind this issue, such as:

  • Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
  • Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
  • Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
  • Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
  • BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Tikanga 1: Raparongoā Taketake

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & ports. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for hau tika of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Mena ko te take i puta mai i te mana hiko, na tamata te whakauru ano i te taputapu USB i muri i te wetewete i te pona mai i te hiko hiko.

2. Honoa tetahi atu taputapu USB with the same USB port and check if there is an issue with the port.

3. Monohia te taputapu USB ki a tauranga rereke ki te whakakore i nga take ki nga tauranga USB.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Momotu te taputapu USB.

2. Tīmata tō PC Windows.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3.  Honua the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Press Windows + R mau taviri i te wa kotahi ki te whakarewa i te Whakahaere pouaka korero.

2. Momo msdt.exe -id PūrereDiagnostic ka pāwhiri ai OK, rite whakaaturia.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the Arā kōwhiringa, rite miramira i raro.

paatohia te kōwhiringa Arā Atu Anō i roto i te Pūmārō me ngā Pūrere Raparongoā

4. Tirohia te pouaka kua tohua Tukuna aunoatia nga whakapainga ka pāwhiri ai Panuku.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, tīmata ano i to PC and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Mai i te Papamahi, paato-matau i runga i te USB Device icon.

2. Tīpakohia te Open Devices and Printers kōwhiringa, rite whakaaturia.

right click on USB icon at taskbar and select open devices and printers option

3. Paatohia-matau i runga Pūrere USB (hei tauira Cruzer Blade) me te tīpako Nga raruraru, kua tohua i raro nei.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Windows Raparongoa will automatically detect problems and fix these as well.

matapihi raruraru rapu raruraru

Tuhipoka: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Ano hoki: Fix USB device not recognized by Windows 10

Tikanga 3: Whakahoutia nga Atekōkiri USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Momo kaiwhakahaere pūrere i roto i te Pae rapu Windows me te patu Whakauruhia te matua ki te whakarewa i te reira.

Patohia te Kaiwhakahaere Pūrere ki te tahua rapu Windows 10.

2. Haere ki te Ngā Kaihautū Ahurangi Tere section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Na, pato-matau ki runga USB atekōkiri (hei tauira Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Whakahōu arataki.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Muri iho, paatohia Rapua aunoa mo nga taraiwa. 

click on select Search automatically for drivers.

5A. Your driver will whakahou itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

If you driver is already up-to-date, then you will see the following screen. Fix Unknown USB Device Descriptor Request Failed in Windows 10

6. Pāwhiritia te Katia to exit the window and Rkia te rorohiko.

7. Whakahiti ano the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Whakatere ki Device Manager > Universal Serial Bus controllers i whakamaramatia i roto Tikanga 3.

2. Paatohia-matau i runga taraiwa USB (hei tauira Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) me te tīpako āhuatanga, e whakaatuhia ana i raro nei.

right click on usb driver and select properties

3. I roto i te USB Device Properties Matapihi, whakawhiti ki te atekōkiri ripa ka tīpako Huri Whakamuri Atekōkiri.

tuhipoka: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Tīpako Why are you rolling back? from the given list and click on Āe ki te whakau.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK ki te whakamahi i tenei huringa.

6. Finally, confirm the prompt and tīmata to punaha kia whai hua te hurihanga.

Ano hoki: Fix Universal Serial Bus (USB) Controller Driver Issue

Method 5: Reinstall USB Drivers

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Haere ki Kaiwhakahaere Pūrere> Ngā Kaihautū Ahurangi Tere, using the steps mentioned in Tikanga 3.

2. Paatohia-matau i runga Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) ka tīpako Pūrere tango, rite whakaaturia.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Na, panui i runga Wetetāuta ka tīmata ano i to PC.

click on uninstall button to confirm uninstalling the driver

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Whakatere ki te Kaiwhakahaere Pūrere pera i whakaaturia i te Tikanga 3.

2. Here, double-click on Pūrere Atanga Tangata ki te whaanui.

double click on the Human Interface Devices.

3. Paato matau-i runga i te Pūrere Whakauru USB ka tīpako Ngā Āhuatanga.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Here, switch to the Whakahaere Mana tab and uncheck the box titled Tukua te rorohiko ki te whakaweto i tenei taputapu hei penapena hiko.

switch to the Power Management tab and uncheck the box Allow the computer to turn off this device to save power

5. Ka mutu, pawhiria OK a tīmata to punaha.

Ano hoki: Whakatika USB Pupuri Momotu me te Hononga

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Momo mana rōpū i roto i te Pae rapu Windows a pāwhiri tuwhera.

Patohia te Paewhiri Mana ki te pae rapu ka paato i te Tuwhera.

2. Tīpako Tirohia e > Ata nui, a ka pāwhiri Kōwhiringa Mana, rite whakaaturia.

go to the Power Options and click on it

3. Here, pāwhiri i runga i Huria nga tautuhinga mahere in your currently selected plan section.

tīpakohia nga tautuhinga Huri mahere.

4. I roto i te Whakatika Tautuhinga Mahere matapihi, tīpako Hurihia nga tautuhinga mana whakamua kōwhiringa.

In the Edit Plan Settings window, click on Change advanced power settings

5. Na, pawhiri-rua Tautuhinga USB ki te whaanui.

pawhiria rua ki runga i nga whiringa tautuhinga USB i roto i te Huri i nga matapihi tautuhinga hiko matatau

6. Kia ano, pāwhiri-rua Tautuhinga whakatārewa USB whiriwhiri ki te whaanui.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. Here, pāwhiri i runga i I runga i te pati ka huri i te waahi ki monokia from the drop-down list, as illustrated.

tīpakohia i runga i ngā tautuhinga pūhiko ki te monokia i roto i te usb selective supend settings in usb settings in Change advanced power settings window

8. Na, panui i runga Whakauruhia i roto i ka huri i te waahi ki monokia konei hoki.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Ka mutu, pawhiria Anga > OK to save these changes. Restart your PC and check if the issue is solved now.

Tikanga 8: Whakawetohia te Whakaoho Tere

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Haere ki te Control Panel > Power Options i whakaahuatia i roto Tikanga 7.

2. Here, pāwhiri i runga i Kōwhirihia te aha e mahi ai nga pātene mana option in the left bar.

In the Power Options window, select the Choose what the power button does option, as highlighted below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Na, tohua te Huria nga tautuhinga e kore e wātea ana kōwhiringa.

Paatohia te Huri tautuhinga kaore i te waatea

4. Next, uncheck the box Tahuri tere wawe (taunakitia) a ka pāwhiri i runga Whakaorangia huringa kia whakaaturia ki raro nei.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Ka mutu, tīmata tō PC Windows.

Ano hoki: Whakatikahia te Waehere Hapa 43 kaore i te mohiotia te Pūrere USB

Tikanga 9: Whakahou Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Momo Tirohia mo nga whakahou i roto i te Pae rapu Windows a pāwhiri tuwhera.

Patohia Tirohia mo nga whakahou i te pae rapu ka paato i te Tuwhera. Whakatikahia te Tono Whakaahua Pūrere USB Kaore i Rahua i roto Windows 10

2. Na, pawhiria te Tirohia mo nga Whakahōu pātene.

select Check for Updates from the right panel.

3A. Follow the i runga i-mata nga tohutohu ki te tango me te whakauru i te whakahou hou e waatea ana.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Mena kei te hou tonu to punaha, ka whakaatu Kei runga tonu koe karere.

matapihi whakahou kei a koe te karere hou

4. Tīmata your system and check if the issue is resolved now.

Tikanga 10: Whakahou BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Aki pro: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP rorohiko rorohiko.

Manakohia:

We hope that you could learn pehea ki te fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.