Hakihea 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses whakamātautau koiora that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Whakatikatika Mo Windows Hello Matimati Kare e Mahi I roto Windows 10

  1. Tāuta ā-ringa i ngā whakahōutanga.
  2. Whakahaerehia nga taputapu rapu raruraru me nga taputapu.
  3. Tautuhi ano i nga maihao me nga whiringa tohu kanohi.
  4. Whakahohehia te Biometrics ki te Kaiwhakatika Kaupapahere Rōpū.
  5. Whakarerekehia nga tautuhinga Kaupapahere Rōpū Hello Windows.
  6. Whakahoutia nga Atekōkiri Pūnaha.
  7. Mahia he Tautuhi Tautuhi Matapihi.
  8. Tahuri te Whakaoho Tere.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Tautuhinga> Whakahou me te Haumaru> Whakahou Matapihi
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Pāwhiritia Tīmata> Tautuhinga> Whakahou & Haumaru> Raparongoā.

Reset Fingerprint & Facial Recognition Options

  • Pāwhiritia Tīmata> Tautuhinga> Pūkete.
  • Pāwhiritia te Ngā kōwhiringa takiuru.
  • Kimihia Whakaaetanga kanohi or Pukupuku options, and click on the Pukupuku kōwhiringa.
  • Tīpakohia Tangohia, and do the same for Whakaaetanga kanohi.
  • Tuku, panui kia tīmataria and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • momo kapi i roto i te pouaka rapu ka paato Whakatika Kaupapahere Rōpū.
  • Pāwhiritia Whirihoranga Rorohiko> Tauira Whakahaerenga.
  • Pāwhiri-rua Ngā Matapihi Windows.
  • Pāwhiri-rua Ngā koiora in the right pane and check whether all its settings are configured. 
  • If they show Kāore i Tautuhia, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select whakahohea a ka pāwhiri Tukuna> OK.
  • Pāwhiri-rua Allow user to login using biometrics ka tīpako whakahohea. 
  • Pāwhiritia Tukuna> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Pāwhiri-matau Timata> Rere. Momo kapi me te pēhi E tomo. 
  • Pāwhiritia Whirihoranga Rorohiko> Tauira Whakahaerenga.
  • Whai muri, pawhiri-rua Ngā Matapihi Windows.
  • Pāwhiri-rua Ngā koiora.
  • Pāwhiri-rua Whakaaturanga Kanohi.
  • Pāwhiri-matau Whirihorahia te whakakaha anti-spoofing ka tīpako Whakatika.
  • Monokia Whirihorahia te whakakaha anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Tīmata> Kaiwhakahaere Pūrere.
  • Find the relevant drivers under Nga taputapu koiora, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Pāwhiri-matau, ka tohua Matawai mo nga huringa mema and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Pūrere Biometric ka tīpako Hokihia te Kaituku Ake in the properties section. 
  • Pāwhiritia OK ka oti ana.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC a pāwhiri kia tīmataria.

Tuhipoka: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Pāwhiritia Start > Settings > System > Power & Sleep
  • Pāwhiritia Tautuhinga Hiko Tāpiri.
  • Tuku, panui Choose what Power button does.
  • Pāwhiritia Change Settings that are unavailable Tuhinga ka whai mai Whakaoho Tere box if it’s selected, and click Whakaorangia huringa.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Pāwhiritia Settings > Update & Security > Windows Updates.
  • haere ki Tirohia te Hītori Whakahōu.
  • Pāwhiritia te Tangohia nga Whakahōutanga hono.
  • A new screen will open showing the Ngā Whakahōu Kua Tāutatia. Right-click each and select Wetetāuta. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • I roto i te pouaka rapu, momo haina-mai ka pato i te Enter ki te whakatuwhera i te Ngā pūkete tahua. 
  • haere ki Ngā kōwhiringa takiuru a pāwhiri whakaturia ake i raro i te Matamati Matapihi Hello wāhanga.
  • Pāwhiritia kia tīmataria and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Pāwhiritia Tīmata> Tautuhinga> Taupānga, i roto i Apps me nga waahanga. 
  • Find your fingerprint reader and click on it. Click Wetetāuta me te whakaū i te mahi.
  • Pāwhiri-matau Tīmata> Kaiwhakahaere Pūrere Tuhinga o mua Nga taputapu koiora kāwai.
  • Find your fingerprint reader, right-click, then select Tango taputapu, me te whakaū i te mahi.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub Root USB.
  • Pāwhiri-rua Hub Root USB kia whakatuwhera i tona āhuatanga. 
  • Matapaki i te Tukua te rorohiko kia whakakore i tenei taputapu hei whakaora i te mana option box under the Whakahaere Mana tab. Repeat for all USB Root Hub entries.

Whakatikahia nga Kōnae Pūnaha

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • momo CMD i roto i te pouaka rapu ka tohu Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Pāwhiri-matau Timata> Rere me te momo Ratonga.msc Press Enter to open the Services window and search for the Ratonga Kaiwhakahaere Whaimana.
  • Pāwhiri-rua i te Kaiwhakahaere taipitopito tuakiri Service to open the āhuatanga window and go to Tūnga Ratonga.
  • Pāwhiritia Kāti, a ka pāwhiri i te Tīmata button again to restart the service. 
  • Pāwhiritia Tonoa>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.