Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Застарен оперативен систем.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Основно решавање на проблеми
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to Исклучете го the web camera from the USB port, се рестартира your computer, and повторно вклучете го во струја it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Затворете ги апликациите во заднина
Метод 1: Извршете го Отстранувачот на проблеми со хардвер и уреди
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Притиснете Windows + R копчиња заедно да го лансираат Испратена дијалог-кутија.
2. Тип msdt.exe -id Уред за дијагностицирање и хит Внесете.
3. Потоа, кликнете на Следна.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Примени го овој фикс and follow the on-screen instructions. Then, рестартирајте вашиот уред.
4B. If there is no issue with the drivers, click Затворете ја смена за решавање проблеми на следниот екран.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Удри на Windows клуч. Тип Microsoft Teams и лансирајте го.
2. Кликнете на икона со три точки веднаш до твојата Слика на профил во Тимови.
3. Префрлете се на Уреди tab in the left pane and scroll down the right screen.
4. Сега, во Камера menu, expand the drop-down menu.
5. Потоа, изберете го камера you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Исто така прочитајте: How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Излези тимовите и лансирање Задачата на менаџерот со притискање Копчиња Ctrl + Shift + Esc истовремено.
2. Во Процеси табот, изберете го Microsoft Teams programs that are running in the background and select Крај задача.
3. Потоа, удри на Windows клуч и тип % податоци за апликации% MicrosoftTeams во лентата за пребарување.
4. Кликнете на Отворено како што е прикажано.
5. Сега, изберете all the files and folders within the folder and select the Избришете опција.
6. Рестартирајте вашиот компјутер со Windows 10.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Тип Менаџер на уреди во Мени за пребарување на Windows 10 и отворете го.
2. Сега, кликнете двапати Камери да го прошири.
3. Потоа, кликнете со десното копче на camera device (HP TrueVision HD, for example) and select the Оневозможи го уредот опција како што е прикажано.
Забелешка: Ensure you select a camera that you are not currently using in Teams.
4. Потврдете го барањето со кликнување на Да.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Забелешка: Make sure you re-enable the default camera adapter again after fixing the issue.
Исто така прочитајте: Како да се овозможи или оневозможи Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Притиснете го копчето Windows клуч. Тип Google Chrome и лансирајте го.
2. Кликнете на икона со три точки и изберете го Подесувања опција.
3. Сега, изберете Безбедноста и приватноста in the left pane and choose Поставки на веб-страници from the main page.
4. Scroll down the main screen and select the Камера опција под Дозволи мени како што е прикажано.
5. Овде, изберете го Сајтовите може да побараат да ја користат вашата камера option and make sure тимовите is not added in Not allowed to use your camera листа.
6. Relaunch your прелистувач and check if you have fixed the Teams video not working issue.
Метод 6: Ажурирајте го Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Притиснете го копчето Копчиња Windows + I заедно да се отвори Подесувања На вашиот компјутер.
2. Сега, изберете Ажурирање и безбедност.
3. Изберете Провери за ажурирања од десниот панел.
4A. If your system is outdated, click Инсталирај сега да ја преземете и инсталирате најновата верзија.
4Б. Ако вашиот систем е веќе ажуриран, тогаш тој ќе се покаже Ажуриран си порака.
Исто така прочитајте: Where are Microsoft Teams Recordings Stored?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Удри на Windows клуч и тип Заштитен ѕид на Windows Defender. Open the best results.
2. In the pop-up window, click on Дозволете апликација или одлика преку Firewall на Windows Defender.
3. Потоа, кликнете Промени ги поставките. Finally, check for Microsoft Teams to allow through the Firewall.
Забелешка: Можете да ги користите Дозволи друга апликација… to browse your program if your desired application or program does not exist in the list.
4. Конечно, кликнете OK за да ги зачувате промените.
Option II: Disable Firewall Temporarily
Забелешка: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Притиснете го копчето Windows клуч. Тип контролен панел и отворете го.
2. Поставете Преглед од as категорија и одберете Систем и безбедност.
3. Сега, кликнете на Windows Defender Firewall, како што е прикажано овде.
4. Изберете Вклучете или исклучете го Firewall Fire Defender опцијата од левото мени.
5. Now, check the boxes next to the Исклучете го Firewall на Windows Defender (не се препорачува) option wherever available on this screen.
6. клик OK Рестартирајте вашиот компјутер.
Метод 8: Оневозможи VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Удри на Windows клуч и тип Поставки за VPN во лентата за пребарување.
2. Во Подесувања window, disconnect the active VPN услуги.
3. Исклучете го Опции за VPN под Напредни опции.
Исто така прочитајте: Поправете го Мајкрософт Тимовите што продолжува да се рестартира
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Стартувај го Менаџер на уреди using the steps mentioned above and expand the Камери со двоен клик на неа.
2. Сега, кликнете со десното копче на возачот и одберете Деинсталирање на уред.
3. клик Избриши во промптот.
4. Now, visit the manufacturer’s website (e.g. Леново).
5. Најди превземи драјверите што одговараат на верзијата на Windows на вашиот компјутер.
6. Откако ќе се преземе, кликнете двапати на преземена датотека и следете ги упатствата на екранот за да го инсталирате.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Метод 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Исто така прочитајте: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Оди на Страница за поддршка на Microsoft.
2A. You can use the Добијте апликација за помош in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Отворете Добијте помош копче.
2B. Also, you could use the верзија на прелистувачот to submit your problem. To do so, click on the Добијте поддршка линк.
3. Сега, напишете your problem во Tell us your problem so we can get you the right help and support поле и хит Внесете.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Препорачано:
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