Март 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Застарен оперативен систем.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Основно решавање на проблеми

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to Исклучете го the web camera from the USB port, се рестартира your computer, and повторно вклучете го во струја it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Затворете ги апликациите во заднина

Метод 1: Извршете го Отстранувачот на проблеми со хардвер и уреди

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Притиснете Windows + R копчиња заедно да го лансираат Испратена дијалог-кутија.

2. Тип msdt.exe -id Уред за дијагностицирање и хит Внесете.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Потоа, кликнете на Следна.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Примени го овој фикс and follow the on-screen instructions. Then, рестартирајте вашиот уред.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Затворете ја смена за решавање проблеми на следниот екран.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Удри на Windows клуч. Тип Microsoft Teams и лансирајте го.

Hit the Windows key. Type Microsoft Teams and launch it

2. Кликнете на икона со три точки веднаш до твојата Слика на профил во Тимови.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Префрлете се на Уреди tab in the left pane and scroll down the right screen.

4. Сега, во Камера menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Потоа, изберете го камера you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Исто така прочитајте: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Излези тимовите и лансирање Задачата на менаџерот со притискање Копчиња Ctrl + Shift + Esc истовремено.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Во Процеси табот, изберете го Microsoft Teams programs that are running in the background and select Крај задача.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Потоа, удри на Windows клуч и тип % податоци за апликации% MicrosoftTeams во лентата за пребарување.

4. Кликнете на Отворено како што е прикажано.

Open Teams Roaming folder

5. Сега, изберете all the files and folders within the folder and select the Избришете опција.

Now, select all the files and folders within the folder and select the Delete option.

6. Рестартирајте вашиот компјутер со Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Тип Менаџер на уреди во Мени за пребарување на Windows 10 и отворете го.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Сега, кликнете двапати Камери да го прошири.

expand the Cameras section by double-clicking on it

3. Потоа, кликнете со десното копче на camera device (HP TrueVision HD, for example) and select the Оневозможи го уредот опција како што е прикажано.

Забелешка: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Потврдете го барањето со кликнување на Да.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Забелешка: Make sure you re-enable the default camera adapter again after fixing the issue.

Исто така прочитајте: Како да се овозможи или оневозможи Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Притиснете го копчето Windows клуч. Тип Google Chrome и лансирајте го.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Кликнете на икона со три точки и изберете го Подесувања опција.

Click on the three-dotted icon and select the Settings option

3. Сега, изберете Безбедноста и приватноста in the left pane and choose Поставки на веб-страници from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Камера опција под Дозволи мени како што е прикажано.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Овде, изберете го Сајтовите може да побараат да ја користат вашата камера option and make sure тимовите is not added in Not allowed to use your camera листа.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your прелистувач and check if you have fixed the Teams video not working issue.

Метод 6: Ажурирајте го Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Притиснете го копчето Копчиња Windows + I заедно да се отвори Подесувања На вашиот компјутер.

2. Сега, изберете Ажурирање и безбедност.

Сега, изберете Ажурирање и безбедност

3. Изберете Провери за ажурирања од десниот панел.

select Check for Updates from the right panel

4A. If your system is outdated, click Инсталирај сега да ја преземете и инсталирате најновата верзија.

If your system is outdated, click Install now to download and install the latest version

4Б. Ако вашиот систем е веќе ажуриран, тогаш тој ќе се покаже Ажуриран си порака.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Исто така прочитајте: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Удри на Windows клуч и тип Заштитен ѕид на Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Дозволете апликација или одлика преку Firewall на Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Потоа, кликнете Промени ги поставките. Finally, check for Microsoft Teams to allow through the Firewall.

Забелешка: Можете да ги користите Дозволи друга апликација… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Конечно, кликнете OK за да ги зачувате промените.

Option II: Disable Firewall Temporarily

Забелешка: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Притиснете го копчето Windows клуч. Тип контролен панел и отворете го.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Поставете Преглед од as категорија и одберете Систем и безбедност.

Set View by as Category and select System and Security

3. Сега, кликнете на Windows Defender Firewall, како што е прикажано овде.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Изберете Вклучете или исклучете го Firewall Fire Defender опцијата од левото мени.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Исклучете го Firewall на Windows Defender (не се препорачува) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. клик OK Рестартирајте вашиот компјутер.

Метод 8: Оневозможи VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Удри на Windows клуч и тип Поставки за VPN во лентата за пребарување.

Hit the Windows key and type VPN settings in the search bar

2. Во Подесувања window, disconnect the active VPN услуги.

3. Исклучете го Опции за VPN под Напредни опции.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Исто така прочитајте: Поправете го Мајкрософт Тимовите што продолжува да се рестартира

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Стартувај го Менаџер на уреди using the steps mentioned above and expand the Камери со двоен клик на неа.

expand the Cameras section by double-clicking on it

2. Сега, кликнете со десното копче на возачот и одберете Деинсталирање на уред.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. клик Избриши во промптот.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Леново).

lenovo intel camera driver download page

5. Најди превземи драјверите што одговараат на верзијата на Windows на вашиот компјутер.

6. Откако ќе се преземе, кликнете двапати на преземена датотека и следете ги упатствата на екранот за да го инсталирате.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Метод 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Исто така прочитајте: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Оди на Страница за поддршка на Microsoft.

Страница за поддршка на Microsoft

2A. You can use the Добијте апликација за помош in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Отворете Добијте помош копче.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the верзија на прелистувачот to submit your problem. To do so, click on the Добијте поддршка линк.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Сега, напишете your problem во Tell us your problem so we can get you the right help and support поле и хит Внесете.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Препорачано:

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