Microsoft Teams видео дуудлага ажиллахгүй байгааг засах

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft-ын багууд is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Хуучирсан үйлдлийн систем.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Алдааг олж засварлах үндсэн арга

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to салгах the web camera from the USB port, дахин ачаалах your computer, and дахин залгах it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Background Applications-ийг хаах

Арга 1: Техник хангамж ба төхөөрөмжийн алдаа засварлагчийг ажиллуул

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Хэвлэлийн Windows + R товчлуурууд эхлүүлэхийн тулд хамтдаа Run харилцах цонх.

2. Төрөл msdt.exe -id DeviceDiagnostic болон цохих оруулна уу.

3. Дараа нь, дээр дарна уу Дараа нь.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Үүнийг засаарай and follow the on-screen instructions. Then, дахин ачааллах таны төхөөрөмж.

4B. If there is no issue with the drivers, click Асуудал шийдвэрлэгчийг хаах дараах дэлгэцэн дээр

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. дарна уу Windows түлхүүр. Төрөл Microsoft-ын багууд мөн үүнийг эхлүүлэх.

2. Дээр дарна уу гурван цэгтэй дүрс чиний хажууд Профайл зураг Багуудад.

3. руу шилжих төхөөрөмжүүд tab in the left pane and scroll down the right screen.

4. Одоо, in Камер menu, expand the drop-down menu.

5. Дараа нь сонгоно уу зургийн аппарат you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Мөн уншина уу: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Гарах багууд болон хөөргөх Ажлын менежер дарна уу Ctrl + Shift + Esc товчлуурууд нэг зэрэг.

2 дугаартай. Дахь Үйл явц таб, сонгоно уу Microsoft-ын багууд programs that are running in the background and select Даалгавар дуусгах.

3. Дараа нь товчийг дарна уу Windows түлхүүр болон бичнэ үү % appdata% MicrosoftTeams хайлтын талбарт.

4. Дээр товшино уу Нээлттэй үзүүлсний дагуу.

5. Одоо сонгоно уу all the files and folders within the folder and select the устгах сонголт.

6. Дахин ачаалах таны Windows 10 компьютер.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Төрөл Төхөөрөмжийн менежер дахь Windows 10 хайлтын цэс нээгээд.

2. Одоо, хоёр товшино уу зургийн аппарат өргөжүүлэх.

3. Дараа нь хулганы баруун товчийг дарна уу camera device (HP TrueVision HD, for example) and select the Төхөөрөмжийг идэвхгүй болгох үзүүлсэн шиг сонголт.

Тайлбар: Ensure you select a camera that you are not currently using in Teams.

4. дээр дарж хүсэлтийг баталгаажуулна уу Тийм.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Тайлбар: Make sure you re-enable the default camera adapter again after fixing the issue.

Мөн уншина уу: Microsoft Teams Push to Talk-ийг хэрхэн идэвхжүүлэх эсвэл идэвхгүй болгох вэ

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1 дугаартай. Дар Windows түлхүүр. Төрөл Google Chrome мөн үүнийг эхлүүлэх.

2. Дээр дарна уу гурван цэгтэй дүрс Гэж сонгоод Тохиргоо сонголт.

3. Одоо сонгоно уу Аюулгүй байдал, нууцлал in the left pane and choose Сайтын тохиргоо from the main page.

4. Scroll down the main screen and select the Камер доорх тохируулга Зөвшөөрөл үзүүлсэн шиг цэс.

5. Эндээс сонгоно уу Сайтууд таны камерыг ашиглахыг хүсэх боломжтой option and make sure багууд is not added in Not allowed to use your camera жагсаалт.

6. Relaunch your вэб хөтөч and check if you have fixed the Teams video not working issue.

Арга 6: Windows-г шинэчлэх

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1 дугаартай. Дар Windows + I товчлуурууд хамтдаа нээх Тохиргоо таны компьютер дээр.

2. Одоо сонгоно уу Шинэчлэлт ба аюулгүй байдал.

3. Сонгох Шинэчлэлтүүдийг шалгах баруун самбараас.

4A. If your system is outdated, click Одоо суулгах хамгийн сүүлийн хувилбарыг татаж аваад суулгах.

4Б. Хэрэв таны систем аль хэдийн шинэчлэгдсэн бол энэ нь харагдах болно Та шинэчлэгдсэн байна Захиа.

Мөн уншина уу: Microsoft Teams бичлэгүүд хаана хадгалагддаг вэ?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. дарна уу Windows түлхүүр болон бичнэ үү Windows Defender галт хана. Open the best results.

2. In the pop-up window, click on Windows Defender Firewall-ээр дамжуулан програм эсвэл онцлогийг зөвшөөрөх.

3. Дараа нь товшино уу Тохиргоог өөрчлөх. Эцэст нь шалгана уу Microsoft-ын багууд Галт ханаар дамжуулан зөвшөөрөх.

Тайлбар: Та ашиглаж болно Өөр програмыг зөвшөөрөх... to browse your program if your desired application or program does not exist in the list.

4. Эцэст нь товшино уу OK өөрчлөлтийг хадгалахын тулд.

Option II: Disable Firewall Temporarily

Тайлбар: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1 дугаартай. Дар Windows түлхүүр. Төрөл Control Panel нээгээд.

2. Тохируулах Бичлэг үзнэ үү as Ангилал сонгох Систем болон Аюулгүй байдал.

3. Одоо, дээр дарна уу Windows Defender Firewall, Энд үзүүлсэн шиг.

4. Сонгох Windows Defender Firewall-ийг асаах буюу унтраах зүүн цэснээс сонголт хийх.

5. Now, check the boxes next to the Windows Defender галт ханыг унтраах (зөвлөдөггүй) option wherever available on this screen.

6. дарж OK болон Дахин ачаалах таны компьютер.

Арга 8: VPN идэвхгүй болгох

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. дарна уу Windows түлхүүр болон бичнэ үү VPN тохиргоо хайлтын талбарт.

2 дугаартай. Дахь Тохиргоо цонх, идэвхтэй салга VPN үйлчилгээ.

3.-г унтраа VPN сонголтууд дор Advanced Options.

Мөн уншина уу: Microsoft Teams дахин асаалттай байгааг засаарай

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. -г ажиллуулна уу Төхөөрөмжийн менежер using the steps mentioned above and expand the зургийн аппарат үүн дээр давхар товших замаар.

2. Одоо хулганы баруун товчийг дарна уу Драйвер сонгох Төхөөрөмжийг устгах.

3. дарж Устгах тушаалд.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. хай болон Татаж авах таны компьютер дээрх Windows хувилбарт тохирох драйверууд.

6. Татаж авсны дараа дээр нь давхар товшино уу татаж авсан файл мөн дэлгэцэн дээрх зааврыг дагаж суулгана уу.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Арга 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Мөн уншина уу: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Руу оч Microsoft-ын тусламжийн хуудас.

2A. You can use the Тусламжийн програм авах in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Тусламж авах гэснийг нээнэ үү товчлуур.

2B. Also, you could use the хөтөч хувилбар to submit your problem. To do so, click on the Дэмжлэг авах холбоос.

3. Одоо бичнэ үү your problem дахь Tell us your problem so we can get you the right help and support талбар ба цохих оруулна уу.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Зөвлөмж:

Энэ гарын авлага танд тус болсон бөгөөд та засч залруулна гэж найдаж байна Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.