Mac 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Pasukan is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistem Operasi Lapuk.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Penyelesaian Masalah Asas

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to cabut plag the web camera from the USB port, reboot your computer, and pasang semula it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Tutup Aplikasi Latar Belakang

Kaedah 1: Jalankan Penyelesai Masalah Perkakasan dan Peranti

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Akhbar Kekunci Windows + R bersama-sama melancarkan Main kotak dialog.

2. Taipkan msdt.exe -id DeviceDiagnostic dan tekan Masukkan.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Kemudian, klik pada Seterusnya.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Gunakan penetapan ini and follow the on-screen instructions. Then, restart peranti anda.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Tutup penyelesai masalah pada skrin berikut.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Tekan Kunci Windows. jenis Microsoft Pasukan dan melancarkannya.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik pada ikon tiga titik di sebelah anda Picture Profile dalam Pasukan.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Beralih ke Peranti tab in the left pane and scroll down the right screen.

4. Sekarang, dalam Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Kemudian, pilih kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Juga Baca: How to Change Microsoft Teams Profile Avatar

Kaedah 3: Kosongkan Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Keluar pasukan dan pelancaran Pengurus Tugas dengan menekan Kekunci Ctrl + Shift + Esc pada masa yang sama.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Di dalam Proses tab, pilih Microsoft Pasukan programs that are running in the background and select Tugas Akhir.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Kemudian, tekan Kunci Windows dan jenis % appdata% MicrosoftTeams dalam bar carian.

4. Klik pada Buka seperti yang ditunjukkan.

Open Teams Roaming folder

5. Sekarang, pilih all the files and folders within the folder and select the Padam pilihan.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot PC Windows 10 anda.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Taipkan Pengurus peranti dalam Menu carian Windows 10 dan membukanya.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Sekarang, klik dua kali Kamera untuk mengembangkannya.

expand the Cameras section by double-clicking on it

3. Kemudian, klik kanan pada camera device (HP TrueVision HD, for example) and select the Lumpuhkan peranti pilihan seperti yang ditunjukkan.

Catatan: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Sahkan gesaan dengan mengklik pada Ya.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Catatan: Make sure you re-enable the default camera adapter again after fixing the issue.

Juga Baca: Cara Mendayakan atau Lumpuhkan Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Tekan butang Windows kunci. taip Google Chrome dan melancarkannya.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik pada ikon tiga titik Dan pilih Tetapan pilihan.

Click on the three-dotted icon and select the Settings option

3. Sekarang, pilih Keselamatan dan Privasi in the left pane and choose site Settings from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera pilihan di bawah Kebenaran menu seperti yang ditunjukkan.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Di sini, pilih Tapak boleh meminta untuk menggunakan kamera anda option and make sure pasukan is not added in Not allowed to use your camera senarai.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your pelayar and check if you have fixed the Teams video not working issue.

Kaedah 6: Kemas kini Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Tekan butang Kekunci Windows + I bersama untuk membuka Tetapan pada komputer anda.

2. Sekarang, pilih Kemas kini & Keselamatan.

Sekarang, pilih Kemas Kini dan Keselamatan

3. Pilih Menyemak kemas kini dari panel kanan.

select Check for Updates from the right panel

4A. If your system is outdated, click Pasang sekarang untuk memuat turun dan memasang versi terkini.

If your system is outdated, click Install now to download and install the latest version

4B. Jika sistem anda sudah dikemas kini, maka ia akan dipaparkan Anda terkini mesej.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Juga Baca: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Tekan Kunci Windows dan jenis Tembok Api Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Benarkan aplikasi atau ciri melalui Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Kemudian, klik Tukar tetapan. Finally, check for Microsoft Pasukan to allow through the Firewall.

Catatan: Anda boleh menggunakan Benarkan apl lain… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Akhir sekali, klik OK Untuk menyelamatkan perubahan.

Option II: Disable Firewall Temporarily

Catatan: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Tekan butang Windows kunci. taip Panel Kawalan dan membukanya.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Tetapkan Lihat mengikut as kategori dan pilih Sistem dan keselamatan.

Set View by as Category and select System and Security

3. Sekarang, klik pada Windows Defender Firewall, seperti yang ditunjukkan di sini.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Pilih Hidupkan atau matikan Windows Defender Firewall pilihan dari menu kiri.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Matikan Windows Defender Firewall (tidak digalakkan) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klik OK and Reboot PC anda.

Kaedah 8: Lumpuhkan VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Tekan Kunci Windows dan jenis Tetapan VPN dalam bar carian.

Hit the Windows key and type VPN settings in the search bar

2. Di dalam Tetapan window, disconnect the active VPN perkhidmatan.

3. Togol matikan Pilihan VPN di bawah Pilihan Lanjutan.

Dalam tetingkap Tetapan, putuskan sambungan perkhidmatan VPN aktif dan matikan pilihan VPN di bawah Pilihan Lanjutan

Juga Baca: Betulkan Microsoft Teams Terus Dimulakan Semula

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Pelancaran Pengurus peranti using the steps mentioned above and expand the Kamera dengan mengklik dua kali padanya.

expand the Cameras section by double-clicking on it

2. Sekarang, klik kanan pada pemandu dan pilih Nyahpasang peranti.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klik Uninstall dalam gesaan.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Cari and muat turun pemacu yang sepadan dengan versi Windows pada PC anda.

6. Setelah dimuat turun, klik dua kali pada fail yang dimuat turun dan ikut arahan pada skrin untuk memasangnya.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Kaedah 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Juga Baca: Cara Menetapkan Status Pasukan Microsoft Seperti Sentiasa Tersedia

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Pergi ke Halaman Sokongan Microsoft.

Halaman Sokongan Microsoft

2A. Anda boleh menggunakan Dapatkan apl Bantuan dalam sistem Windows 10 anda untuk menyerahkan pertanyaan anda. Untuk ini, klik pada Buka apl Dapatkan Bantuan button and confirm the prompt by clicking on the Buka Dapatkan Bantuan .

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Juga, anda boleh menggunakan versi penyemak imbas untuk mengemukakan masalah anda. Untuk berbuat demikian, klik pada Dapatkan sokongan link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Sekarang, taip your problem dalam Tell us your problem so we can get you the right help and support padang dan melanda Masukkan.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Lawatan:

Kami berharap panduan ini berguna dan anda boleh membetulkannya Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.