Oktober 23, 2021

in tingkap by Admin

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The Deskriptor Peranti USB is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) dengan segi tiga kuning dengan tanda seru. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Betulkan Permintaan Deskriptor Peranti Gagal (Peranti USB Tidak Diketahui)

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

Device Descriptor Request Failed
Port Reset Failed
Set Address Failed

There can be several reasons behind this issue, such as:

Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Kaedah 1: Penyelesaian Masalah Asas

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & Pelabuhan. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for pengudaraan yang betul of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Jika isu itu disebabkan oleh bekalan kuasa, maka cubalah memasukkan semula peranti USB selepas mencabut plag komputer riba dari bekalan kuasa.

2. Sambungkan peranti USB lain with the same USB port and check if there is an issue with the port.

3. Palamkan peranti USB ke dalam a pelabuhan yang berbeza untuk mengetepikan masalah dengan port USB.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Putuskan sambungan peranti USB.

2. restart PC Windows anda.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Sambung semula the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Akhbar Windows + R kunci serentak untuk melancarkan Main kotak dialog.

2. Taipkan msdt.exe -id DeviceDiagnostic dan klik pada OK, seperti yang ditunjukkan.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the Maju pilihan, seperti yang diserlahkan di bawah.

klik pada pilihan Lanjutan dalam Penyelesai Masalah Perkakasan dan Peranti

4. Tandakan kotak yang bertanda Lakukan pembaikan secara automatik dan klik pada Seterusnya.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, mulakan semula PC anda and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Daripada Bar tugas, klik kanan pada USB Device icon.

2. Pilih Open Devices and Printers pilihan, seperti yang ditunjukkan.

3. Klik kanan pada USB Device (contohnya Cruzer Blade) dan pilih Selesaikan masalah, seperti yang diserlahkan di bawah.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Pemecah Masalah Windows will automatically detect problems and fix these as well.

penyelesai masalah windows mengesan masalah

Catatan: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Juga Baca: Fix USB device not recognized by Windows 10

Kaedah 3: Kemas kini Pemacu USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Taipkan Pengurus peranti dalam Bar carian Windows dan tekan Masukkan kunci untuk melancarkannya.

2. Pergi ke Pengawal Bas Serial Universal section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Sekarang, klik kanan pada USB pemandu (contohnya Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Kemas kini pemandu.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Seterusnya, klik pada Cari pemandu secara automatik.

5A. Your driver will maklumat itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Klik pada Tutup to exit the window and Rmulakan komputer.

7. Ulangi the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Navigasi ke Device Manager > Universal Serial Bus controllers seperti yang dijelaskan dalam Kaedah 3.

2. Klik kanan pada pemacu USB (contohnya Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) dan pilih Hartanah, seperti yang digambarkan di bawah.

right click on usb driver and select properties

3. Di dalam USB Device Properties tetingkap, beralih ke Pemandu Tab dan pilih Pemandu Roll Back.

Nota: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Pilih Why are you rolling back? from the given list and click on Ya untuk mengesahkan.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK untuk menerapkan perubahan ini.

6. Finally, confirm the prompt and restart sistem anda untuk menjadikan rollback berkesan.

Juga Baca: Fix Universal Serial Bus (USB) Controller Driver Issue

Method 5: Reinstall USB Drivers

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Pergi ke Pengurus Peranti> Pengawal Bas Serial Universal, using the steps mentioned in Kaedah 3.

2. Klik kanan pada Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) dan pilih Nyahpasang peranti, seperti yang ditunjukkan.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Sekarang, klik pada Uninstall dan mulakan semula PC anda.

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Navigasi ke Pengurus peranti seperti yang ditunjukkan dalam Kaedah 3.

2. Here, double-click on Peranti Antara Muka Manusia untuk mengembangkannya.

double click on the Human Interface Devices.

3. Klik kanan pada Peranti Input USB dan pilih Sifat.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Here, switch to the Pengurusan kuasa tab and uncheck the box titled Benarkan komputer mematikan peranti ini untuk menjimatkan kuasa.

5. Akhir sekali, klik pada OK and restart sistem anda.

Juga Baca: Betulkan USB Terus Memutuskan Sambungan dan Menyambung Semula

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Taipkan Mengawal Panel dalam Bar carian Windows dan klik Buka.

2. Pilih Lihat mengikut > Ikon besar, dan kemudian klik Power Options, seperti yang ditunjukkan.

go to the Power Options and click on it

3. Di sini, klik pada Tukar tetapan pelan in your currently selected plan section.

pilih Tukar tetapan pelan.

4. Di dalam Edit Tetapan Pelan tetingkap, pilih Ubah tetapan kuasa maju pilihan.

In the Edit Plan Settings window, click on Change advanced power settings

5. Sekarang, klik dua kali tetapan USB untuk mengembangkannya.

klik dua kali pada pilihan tetapan usb dalam tetingkap Tukar tetapan kuasa lanjutan

6. Sekali lagi, klik dua kali Tetapan penggantungan terpilih USB untuk mengembangkannya.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. Di sini, klik pada pada bateri dan ubah tetapan ke Kurang Upaya from the drop-down list, as illustrated.

pilih pada tetapan bateri untuk dilumpuhkan dalam tetapan supend terpilih usb dalam tetapan usb dalam tetingkap Tukar tetapan kuasa lanjutan

8. Sekarang, klik pada dipasang dan ubah tetapan ke Kurang Upaya di sini juga.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Akhir sekali, klik pada Memohon > OK to save these changes. Restart your PC and check if the issue is solved now.

Kaedah 8: Matikan Permulaan Pantas

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Pergi ke Panel Kawalan > Pilihan Kuasa seperti yang digambarkan dalam Kaedah 7.

2. Di sini, klik pada Pilih apa yang dilakukan oleh butang kuasa option in the left bar.

3. Sekarang, pilih Tukar tetapan yang pada masa ini tidak tersedia pilihan.

Klik pada Tukar tetapan yang tidak tersedia pada masa ini

4. Next, uncheck the box Hidupkan permulaan pantas (disyorkan) dan kemudian klik Simpan seperti yang ditunjukkan di bawah.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Akhirnya, restart PC Windows anda.

Juga Baca: Fix USB Device not Recognized Error Code 43

Kaedah 9: Kemas kini Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Taipkan Semak kemas kini dalam Bar carian Windows dan klik Buka.

2. Sekarang, klik pada Menyemak kemas kini .

select Check for Updates from the right panel.

3A. Ikut arahan di skrin untuk memuat turun dan memasang kemas kini terkini yang tersedia.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Jika sistem anda sudah dikemas kini, maka ia akan dipaparkan Anda terkini mesej.

windows kemas kini mesej anda terkini

4. restart sistem anda dan semak sama ada isu itu telah diselesaikan sekarang.

Kaedah 10: Kemas kini BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Petua Pro: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP komputer riba.

Lawatan:

We hope that you could learn bagaimana untuk fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.