Fix Microsoft Teams-videogesprek werkt niet
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Verouderd besturingssysteem.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Eenvoudige probleemoplossing
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to stekker the web camera from the USB port, opnieuw op te starten your computer, and opnieuw aansluiten it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Sluit achtergrondtoepassingen
Methode 1: Probleemoplosser voor hardware en apparaten uitvoeren
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. druk op Windows + R-toetsen samen om de lopen dialoog venster.
2. Type msdt.exe -id DeviceDiagnostic en druk op Enter.
3. Klik vervolgens op Volgende.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Pas deze fix toe and follow the on-screen instructions. Then, restart jouw apparaat.
4B. If there is no issue with the drivers, click Sluit de probleemoplosser op het volgende scherm.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Druk op de Windows-toets. Type Microsoft Teams en start het.
2. Klik op het pictogram met drie stippen naast je Profiel Foto in teams.
3. Schakel over naar de systemen tab in the left pane and scroll down the right screen.
4. Nu, in de camera menu, expand the drop-down menu.
5. Kies vervolgens de camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Lees ook: How to Change Microsoft Teams Profile Avatar
Methode 3: Wis de Microsoft Teams-cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Uitgang Teams en start Task Manager door te drukken Ctrl + Shift + Esc-toetsen tegelijk.
2. In de processen tab, selecteer de Microsoft Teams programs that are running in the background and select end Task.
3. Druk vervolgens op de Windows-toets en het type % appdata% MicrosoftTeams in de zoekbalk.
4. Klik op Openen zoals getoond.
5. Selecteer nu all the files and folders within the folder and select the Verwijder optie.
6. Reboot uw Windows 10-pc.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Type Device Manager in de Windows 10-zoekmenu en open het.
2. Dubbelklik nu camera's om het uit te breiden.
3. Klik vervolgens met de rechtermuisknop op het camera device (HP TrueVision HD, for example) and select the Schakel het apparaat uit optie zoals afgebeeld.
Opmerking: Ensure you select a camera that you are not currently using in Teams.
4. Bevestig de vraag door op te klikken Ja.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Opmerking: Make sure you re-enable the default camera adapter again after fixing the issue.
Lees ook: Hoe u Microsoft Teams Push-to-Talk in- of uitschakelt
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. druk de Dakramen en raamkozijnen sleutel. Type Google Chrome en start het.
2. Klik op het pictogram met drie stippen in en selecteer het Instellingen optie.
3. Selecteer nu Beveiliging en privacy in the left pane and choose Site-instellingen vanaf de hoofdpagina.
4. Scroll down the main screen and select the camera optie onder de machtigingen menu zoals afgebeeld.
5. Selecteer hier de Sites kunnen vragen om uw camera te gebruiken option and make sure Teams is not added in Not allowed to use your camera lijst.
6. Relaunch your browser and check if you have fixed the Teams video not working issue.
Methode 6: Windows bijwerken
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. druk de Windows + I-toetsen samen te openen Instellingen op jouw computer.
2. Selecteer nu Update en beveiliging.
3. kiezen Controleren op updates vanaf het rechterpaneel.
4A. If your system is outdated, click Nu installeren om de nieuwste versie te downloaden en te installeren.
4B. Als uw systeem al up-to-date is, wordt dit weergegeven Je bent op de hoogte bericht.
Lees ook: Waar worden Microsoft Teams-opnamen opgeslagen?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Druk op de Windows-toets en het type Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Een app of functie toestaan via Windows Defender Firewall.
3. Klik vervolgens op Instellingen veranderen. Controleer ten slotte op Microsoft Teams om door de firewall heen te laten.
Opmerking: Je kunt gebruiken Een andere app toestaan... to browse your program if your desired application or program does not exist in the list.
4. Klik ten slotte op OK om de wijzigingen op te slaan.
Option II: Disable Firewall Temporarily
Opmerking: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. druk de Dakramen en raamkozijnen sleutel. Type control panel en open het.
2. set View by as Categorie en selecteer Systeem en beveiliging.
3. Klik nu op Windows Defender Firewall, zoals hier getoond.
4. Selecteer de Zet Windows Defender Firewall aan of uit optie in het linkermenu.
5. Now, check the boxes next to the Schakel Windows Defender Firewall uit (niet aanbevolen) option wherever available on this screen.
6. klikken OK en Reboot uw pc.
Methode 8: Schakel VPN uit
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Druk op de Windows-toets en het type VPN-instellingen in de zoekbalk.
2. In de Instellingen venster, ontkoppel de actieve VPN service te halen.
3. Schakel de uit VPN-opties voor geavanceerde opties.
Lees ook: Fix Microsoft Teams blijft opnieuw opstarten
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Lanceer de Device Manager using the steps mentioned above and expand the camera's door erop te dubbelklikken.
2. Klik nu met de rechtermuisknop op de bestuurder en selecteer Apparaat verwijderen.
3. klikken Installatie ongedaan maken in de prompt.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. VIND DE PLEK DIE PERFECT VOOR JOU IS en Downloaden de stuurprogramma's die overeenkomen met de Windows-versie op uw pc.
6. Dubbelklik na het downloaden op het gedownload bestand en volg de instructies op het scherm om het te installeren.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Methode 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Lees ook: Hoe u de Microsoft Teams-status instelt op Altijd beschikbaar
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Naar de Microsoft-ondersteuningspagina.
2A. You can use the Download de Help-app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Open Hulp krijgen knop.
2B. Also, you could use the browserversie to submit your problem. To do so, click on the Krijg ondersteuning link.
3. Typ nu jouw probleem in de Tell us your problem so we can get you the right help and support veld en raak Enter.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Aanbevolen:
We hopen dat deze handleiding nuttig was en dat u het probleem kunt oplossen Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.