4 maart 2022

Fix Microsoft Teams-videogesprek werkt niet

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams-videogesprek werkt niet

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Verouderd besturingssysteem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Eenvoudige probleemoplossing

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to stekker the web camera from the USB port, opnieuw op te starten your computer, and opnieuw aansluiten it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Sluit achtergrondtoepassingen

Methode 1: Probleemoplosser voor hardware en apparaten uitvoeren

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. druk op Windows + R-toetsen samen om de lopen dialoog venster.

2. Type msdt.exe -id DeviceDiagnostic en druk op Enter.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Klik vervolgens op Volgende.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Pas deze fix toe and follow the on-screen instructions. Then, restart jouw apparaat.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Sluit de probleemoplosser op het volgende scherm.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Druk op de Windows-toets. Type Microsoft Teams en start het.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik op het pictogram met drie stippen naast je Profiel Foto in teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Schakel over naar de systemen tab in the left pane and scroll down the right screen.

4. Nu, in de camera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Kies vervolgens de camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Lees ook: How to Change Microsoft Teams Profile Avatar

Methode 3: Wis de Microsoft Teams-cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Uitgang Teams en start Task Manager door te drukken Ctrl + Shift + Esc-toetsen tegelijk.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. In de processen tab, selecteer de Microsoft Teams programs that are running in the background and select end Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Druk vervolgens op de Windows-toets en het type % appdata% MicrosoftTeams in de zoekbalk.

4. Klik op Openen zoals getoond.

Open Teams Roaming folder

5. Selecteer nu all the files and folders within the folder and select the Verwijder optie.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot uw Windows 10-pc.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Type Device Manager in de Windows 10-zoekmenu en open het.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Dubbelklik nu camera's om het uit te breiden.

expand the Cameras section by double-clicking on it

3. Klik vervolgens met de rechtermuisknop op het camera device (HP TrueVision HD, for example) and select the Schakel het apparaat uit optie zoals afgebeeld.

Opmerking: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Bevestig de vraag door op te klikken Ja.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Opmerking: Make sure you re-enable the default camera adapter again after fixing the issue.

Lees ook: Hoe u Microsoft Teams Push-to-Talk in- of uitschakelt

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. druk de Dakramen en raamkozijnen sleutel. Type Google Chrome en start het.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik op het pictogram met drie stippen in en selecteer het Instellingen optie.

Click on the three-dotted icon and select the Settings option

3. Selecteer nu Beveiliging en privacy in the left pane and choose Site-instellingen vanaf de hoofdpagina.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the camera optie onder de machtigingen menu zoals afgebeeld.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Selecteer hier de Sites kunnen vragen om uw camera te gebruiken option and make sure Teams is not added in Not allowed to use your camera lijst.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Methode 6: Windows bijwerken

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. druk de Windows + I-toetsen samen te openen Instellingen op jouw computer.

2. Selecteer nu Update en beveiliging.

Selecteer nu Update en beveiliging

3. kiezen Controleren op updates vanaf het rechterpaneel.

select Check for Updates from the right panel

4A. If your system is outdated, click Nu installeren om de nieuwste versie te downloaden en te installeren.

If your system is outdated, click Install now to download and install the latest version

4B. Als uw systeem al up-to-date is, wordt dit weergegeven Je bent op de hoogte bericht.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Lees ook: Waar worden Microsoft Teams-opnamen opgeslagen?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Druk op de Windows-toets en het type Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Een app of functie toestaan ​​via Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Klik vervolgens op Instellingen veranderen. Controleer ten slotte op Microsoft Teams om door de firewall heen te laten.

Opmerking: Je kunt gebruiken Een andere app toestaan... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Klik ten slotte op OK om de wijzigingen op te slaan.

Option II: Disable Firewall Temporarily

Opmerking: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. druk de Dakramen en raamkozijnen sleutel. Type control panel en open het.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. set View by as Categorie en selecteer Systeem en beveiliging.

Set View by as Category and select System and Security

3. Klik nu op Windows Defender Firewall, zoals hier getoond.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Selecteer de Zet Windows Defender Firewall aan of uit optie in het linkermenu.

Selecteer nu de optie Windows Defender Firewall in- of uitschakelen in het linkermenu

5. Now, check the boxes next to the Schakel Windows Defender Firewall uit (niet aanbevolen) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klikken OK en Reboot uw pc.

Methode 8: Schakel VPN uit

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Druk op de Windows-toets en het type VPN-instellingen in de zoekbalk.

Hit the Windows key and type VPN settings in the search bar

2. In de Instellingen venster, ontkoppel de actieve VPN service te halen.

3. Schakel de uit VPN-opties voor geavanceerde opties.

Ontkoppel in het venster Instellingen de actieve VPN-service en schakel de VPN-opties uit onder Geavanceerde opties

Lees ook: Fix Microsoft Teams blijft opnieuw opstarten

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Lanceer de Device Manager using the steps mentioned above and expand the camera's door erop te dubbelklikken.

expand the Cameras section by double-clicking on it

2. Klik nu met de rechtermuisknop op de bestuurder en selecteer Apparaat verwijderen.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klikken Installatie ongedaan maken in de prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. VIND DE PLEK DIE PERFECT VOOR JOU IS en Downloaden de stuurprogramma's die overeenkomen met de Windows-versie op uw pc.

6. Dubbelklik na het downloaden op het gedownload bestand en volg de instructies op het scherm om het te installeren.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Methode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Lees ook: Hoe u de Microsoft Teams-status instelt op Altijd beschikbaar

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Naar de Microsoft-ondersteuningspagina.

Microsoft-ondersteuningspagina

2A. You can use the Download de Help-app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Open Hulp krijgen knop.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the browserversie to submit your problem. To do so, click on the Krijg ondersteuning link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Typ nu jouw probleem in de Tell us your problem so we can get you the right help and support veld en raak Enter.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Aanbevolen:

We hopen dat deze handleiding nuttig was en dat u het probleem kunt oplossen Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.