4 december 2019

Hoe Windows Hello-vingerafdruk te repareren werkt niet in Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometrische authenticatie that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Oplossingen voor Windows Hello-vingerafdruk werkt niet in Windows 10

  1. Installeer updates handmatig.
  2. Voer de probleemoplosser voor hardware en apparaten uit.
  3. Opties voor vingerafdruk- en gezichtsherkenning opnieuw instellen.
  4. Biometrische gegevens inschakelen in de Groepsbeleid-editor.
  5. Wijzig de instellingen voor Windows Hello-groepsbeleid.
  6. Systeemstuurprogramma's bijwerken.
  7. Voer een Windows-reset uit.
  8. Schakel Snel opstarten uit.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Instellingen> Update en beveiliging> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Probleemoplosser voor hardware en apparaten uitvoeren

This will scan and detect any possible hardware and devices issue in the system.

  • Klik Start > Instellingen > Update en beveiliging > Problemen oplossen.

Reset Fingerprint & Facial Recognition Options

  • Klik Start> Instellingen> Accounts.
  • Klik op Aanmeldopties.
  • VIND DE PLEK DIE PERFECT VOOR JOU IS Gezichtsherkenning or Vingerafdruk options, and click on the Vingerafdruk optie.
  • kies verwijderen, and do the same for Gezichtsherkenning.
  • Klik vervolgens op Start nu and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Type gpedit in het zoekvak en klik Bewerken Groepsbeleid.
  • Klik Computerconfiguratie> Beheersjablonen.
  • Dubbelklik op Windows-onderdelen.
  • Dubbelklik op Biometrie in the right pane and check whether all its settings are configured. 
  • If they show niet geconfigureerd, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select ingeschakeld En klik vervolgens op Toepassen> OK.
  • Dubbelklik op Allow user to login using biometrics en selecteer ingeschakeld. 
  • Klik Toepassen> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Klik met de rechtermuisknop Start> Uitvoeren. Type gpedit en druk op Enter. 
  • Klik Computerconfiguratie> Beheersjablonen.
  • Dubbelklik vervolgens op Windows-onderdelen.
  • Dubbelklik op Biometrie.
  • Dubbelklik op Gezichtskenmerken.
  • Klik met de rechtermuisknop Configure enhanced anti-spoofing en selecteer Edit.
  • onbruikbaar maken Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Systeemstuurprogramma's bijwerken

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Start> Apparaatbeheer.
  • Find the relevant drivers under Biometrische apparaten, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Klik met de rechtermuisknop en selecteer Scannen op hardwarewijzigingen and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometrische apparaten en selecteer Roll Back Driver in the properties section. 
  • Klik OK als het eenmaal klaar is.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC en klik op Start nu.

Opmerking: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Klik Start > Settings > System > Power & Sleep
  • Klik Extra energie-instellingen.
  • Klik vervolgens op Kies wat de knop doet.
  • Klik Change Settings that are unavailable en haal het vinkje weg Snel opstarten box if it’s selected, and click Wijzigingen opslaan.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Klik Instellingen > Update en beveiliging > Windows Updates.
  • Ga naar Upd.geschied.
  • Klik op de Verwijder updates link.
  • A new screen will open showing the geïnstalleerde updates. Right-click each and select Installatie ongedaan maken. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Typ in het zoekvak teken-in en druk op Enter om de te openen accounts menu. 
  • Ga naar Aanmeldopties en klik op Instellen onder de Windows Hello-vingerafdruk pagina.
  • Klik Start nu and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Klik Start > Instellingen > Apps. in Apps en functies. 
  • Find your fingerprint reader and click on it. Click Installatie ongedaan maken en bevestig de actie.
  • Klik met de rechtermuisknop Start> Apparaatbeheer en breid de Biometrische apparaten categorie.
  • Find your fingerprint reader, right-click, then select Apparaat verwijderen, en bevestig de actie.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers categorie en vind de USB Root Hub.
  • Dubbelklik op USB Root Hub om zijn Properties. 
  • Schakel het vinkje uit Laat de computer dit apparaat uitschakelen om energie te besparen option box under the Power management tab. Repeat for all USB Root Hub entries.

Systeembestanden repareren

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Type CMD in het zoekvak en selecteer Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Klik met de rechtermuisknop Start> Uitvoeren en het type diensten.msc. Press Enter to open the Services window and search for the Credential Manager-service.
  • Dubbelklik op het Credential Manager Service to open the Properties venster en ga naar Service status.
  • Klik stopen klik vervolgens op de Start button again to restart the service. 
  • Klik Toepassen> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.