Mars 4, 2022

Reparer Microsoft Teams-videoanrop som ikke fungerer

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft-lag is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Reparer Microsoft Teams-videoanrop som ikke fungerer

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Utdatert operativsystem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Grunnleggende feilsøking

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to koble the web camera from the USB port, omstart your computer, and koble til igjen it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Lukk bakgrunnsapplikasjoner

Metode 1: Kjør feilsøking for maskinvare og enheter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pressen Windows + R-taster sammen for å lansere Kjør dialogboks.

2. Type msdt.exe -id DeviceDiagnostic og treffer Enter.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Klikk deretter på neste.

Klikk deretter på Neste

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Bruk denne løsningen and follow the on-screen instructions. Then, restart din enhet.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Lukk feilsøkeren på følgende skjermbilde.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Trykk på Windows-tasten. Type Microsoft-lag og lansere den.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klikk på tre-prikket ikon ved siden av din Profilbilde i lag.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Bytt til Enheter tab in the left pane and scroll down the right screen.

4. Nå, i Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Velg deretter rom you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Les også: Hvordan endre Microsoft Teams-profilavatar

Metode 3: Tøm Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Exit lag og lansere Task manager ved å trykke Ctrl + Shift + Esc-tastene samtidig.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. I prosesser Kategorien, velg Microsoft-lag programs that are running in the background and select Avslutt oppgave.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Trykk deretter på Windows-tasten og type % appdata% MicrosoftTeams i søkefeltet.

4. Klikk på Åpen som vist.

Open Teams Roaming folder

5. Velg nå all the files and folders within the folder and select the Delete alternativet.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot din Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Type Enhetsbehandling i Windows 10 search menu og åpne den.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Dobbeltklikk nå kameraer for å utvide den.

expand the Cameras section by double-clicking on it

3. Høyreklikk deretter på camera device (HP TrueVision HD, for example) and select the Deaktiver enheten alternativ som vist.

OBS: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Bekreft forespørselen ved å klikke på Ja.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

OBS: Make sure you re-enable the default camera adapter again after fixing the issue.

Les også: Slik aktiverer eller deaktiverer du Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. trykk Windows nøkkel. Type Google Chrome og lansere den.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klikk på tre-prikket ikon og velg innstillinger alternativet.

Click on the three-dotted icon and select the Settings option

3. Velg nå Sikkerhet og personvern in the left pane and choose Nettstedinnstillinger fra hovedsiden.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera alternativ under Tillatelser menyen som vist.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Velg her Nettsteder kan be om å få bruke kameraet ditt option and make sure lag is not added in Not allowed to use your camera liste.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your nett~~POS=TRUNC leseren~~POS=HEADCOMP and check if you have fixed the Teams video not working issue.

Metode 6: Oppdater Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. trykk Windows + I-nøkler sammen for å åpne innstillinger På datamaskinen din.

2. Velg nå Oppdatering og sikkerhet.

Velg nå Oppdatering og sikkerhet

3. velg Se etter oppdateringer fra høyre panel.

select Check for Updates from the right panel

4A. If your system is outdated, click Installer nå to download and install the latest version.

If your system is outdated, click Install now to download and install the latest version

4B. Hvis systemet ditt allerede er oppdatert, vises det Du er oppdatert budskap.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Les også: Hvor lagres Microsoft Teams-opptak?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Trykk på Windows-tasten og type Windows Defender-brannmur. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. Klikk på i popup-vinduet Tillat en app eller funksjon gjennom Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Klikk deretter Endre innstillinger. Til slutt, se etter Microsoft-lag for å slippe gjennom brannmuren.

OBS: Du kan bruke Tillat en annen app … to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Klikk til slutt OK for å lagre endringene.

Option II: Disable Firewall Temporarily

OBS: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. trykk Windows nøkkel. Type kontroll Panel og åpne den.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Sett Vis etter as Kategori og velg System og sikkerhet.

Set View by as Category and select System and Security

3. Nå klikker du på Windows Defender Firewall, som vist her.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Velg Slå Windows Defender-brannmuren på eller av alternativ fra venstre meny.

Velg nå alternativet Slå Windows Defender-brannmur på eller av i menyen til venstre

5. Now, check the boxes next to the Slå av Windows Defender-brannmur (anbefales ikke) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klikk OK og Reboot din PC.

Metode 8: Deaktiver VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Trykk på Windows-tasten og type VPN-innstillinger i søkefeltet.

Hit the Windows key and type VPN settings in the search bar

2. I innstillinger window, disconnect the active VPN service.

3. Slå av VPN-alternativer etter Avanserte alternativer.

I Innstillinger-vinduet kobler du fra den aktive VPN-tjenesten og slår av VPN-alternativene under Avanserte alternativer

Les også: Fix Microsoft Teams fortsetter å starte på nytt

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Start Enhetsbehandling using the steps mentioned above and expand the kameraer ved å dobbeltklikke på den.

expand the Cameras section by double-clicking on it

2. Høyreklikk nå på sjåfør og velg Avinstaller enheten.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klikk Avinstaller i ledeteksten.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Finn og Last ned driverne som tilsvarer Windows-versjonen på din PC.

6. Når den er lastet ned, dobbeltklikker du på nedlastet fil og følg instruksjonene på skjermen for å installere den.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Les også: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Gå til Microsoft Support-side.

Microsoft Support-side

2A. Du kan bruke Få hjelp-appen i Windows 10-systemet for å sende inn forespørselen. For dette, klikk på Åpne Få hjelp-appen og bekreft forespørselen ved å klikke på Åpne Få hjelp knapp.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Du kan også bruke nettleserversjon for å sende inn problemet ditt. For å gjøre det, klikk på Få støtte kobling.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Skriv nå ditt problem i Fortell oss problemet ditt slik at vi kan gi deg riktig hjelp og støtte felt og treff Enter.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Anbefalt:

Vi håper at denne veiledningen var nyttig og at du kunne fikse Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.