Reparer Microsoft Teams-videoanrop som ikke fungerer
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft-lag is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Utdatert operativsystem.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Grunnleggende feilsøking
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to koble the web camera from the USB port, omstart your computer, and koble til igjen it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Lukk bakgrunnsapplikasjoner
Metode 1: Kjør feilsøking for maskinvare og enheter
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Pressen Windows + R-taster sammen for å lansere Kjør dialogboks.
2. Type msdt.exe -id DeviceDiagnostic og treffer Enter.
3. Klikk deretter på neste.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Bruk denne løsningen and follow the on-screen instructions. Then, restart din enhet.
4B. If there is no issue with the drivers, click Lukk feilsøkeren på følgende skjermbilde.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Trykk på Windows-tasten. Type Microsoft-lag og lansere den.
2. Klikk på tre-prikket ikon ved siden av din Profilbilde i lag.
3. Bytt til Enheter tab in the left pane and scroll down the right screen.
4. Nå, i Kamera menu, expand the drop-down menu.
5. Velg deretter rom you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Les også: Hvordan endre Microsoft Teams-profilavatar
Metode 3: Tøm Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Exit lag og lansere Task manager ved å trykke Ctrl + Shift + Esc-tastene samtidig.
2. I prosesser Kategorien, velg Microsoft-lag programs that are running in the background and select Avslutt oppgave.
3. Trykk deretter på Windows-tasten og type % appdata% MicrosoftTeams i søkefeltet.
4. Klikk på Åpen som vist.
5. Velg nå all the files and folders within the folder and select the Delete alternativet.
6. Reboot din Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Type Enhetsbehandling i Windows 10 search menu og åpne den.
2. Dobbeltklikk nå kameraer for å utvide den.
3. Høyreklikk deretter på camera device (HP TrueVision HD, for example) and select the Deaktiver enheten alternativ som vist.
OBS: Ensure you select a camera that you are not currently using in Teams.
4. Bekreft forespørselen ved å klikke på Ja.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
OBS: Make sure you re-enable the default camera adapter again after fixing the issue.
Les også: Slik aktiverer eller deaktiverer du Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. trykk Windows nøkkel. Type Google Chrome og lansere den.
2. Klikk på tre-prikket ikon og velg innstillinger alternativet.
3. Velg nå Sikkerhet og personvern in the left pane and choose Nettstedinnstillinger fra hovedsiden.
4. Scroll down the main screen and select the Kamera alternativ under Tillatelser menyen som vist.
5. Velg her Nettsteder kan be om å få bruke kameraet ditt option and make sure lag is not added in Not allowed to use your camera liste.
6. Relaunch your nett~~POS=TRUNC leseren~~POS=HEADCOMP and check if you have fixed the Teams video not working issue.
Metode 6: Oppdater Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. trykk Windows + I-nøkler sammen for å åpne innstillinger På datamaskinen din.
2. Velg nå Oppdatering og sikkerhet.
3. velg Se etter oppdateringer fra høyre panel.
4A. If your system is outdated, click Installer nå to download and install the latest version.
4B. Hvis systemet ditt allerede er oppdatert, vises det Du er oppdatert budskap.
Les også: Hvor lagres Microsoft Teams-opptak?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Trykk på Windows-tasten og type Windows Defender-brannmur. Open the best results.
2. Klikk på i popup-vinduet Tillat en app eller funksjon gjennom Windows Defender Firewall.
3. Klikk deretter Endre innstillinger. Til slutt, se etter Microsoft-lag for å slippe gjennom brannmuren.
OBS: Du kan bruke Tillat en annen app … to browse your program if your desired application or program does not exist in the list.
4. Klikk til slutt OK for å lagre endringene.
Option II: Disable Firewall Temporarily
OBS: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. trykk Windows nøkkel. Type kontroll Panel og åpne den.
2. Sett Vis etter as Kategori og velg System og sikkerhet.
3. Nå klikker du på Windows Defender Firewall, som vist her.
4. Velg Slå Windows Defender-brannmuren på eller av alternativ fra venstre meny.
5. Now, check the boxes next to the Slå av Windows Defender-brannmur (anbefales ikke) option wherever available on this screen.
6. klikk OK og Reboot din PC.
Metode 8: Deaktiver VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Trykk på Windows-tasten og type VPN-innstillinger i søkefeltet.
2. I innstillinger window, disconnect the active VPN service.
3. Slå av VPN-alternativer etter Avanserte alternativer.
Les også: Fix Microsoft Teams fortsetter å starte på nytt
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Start Enhetsbehandling using the steps mentioned above and expand the kameraer ved å dobbeltklikke på den.
2. Høyreklikk nå på sjåfør og velg Avinstaller enheten.
3. klikk Avinstaller i ledeteksten.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Finn og Last ned driverne som tilsvarer Windows-versjonen på din PC.
6. Når den er lastet ned, dobbeltklikker du på nedlastet fil og følg instruksjonene på skjermen for å installere den.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metode 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Les også: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Gå til Microsoft Support-side.
2A. Du kan bruke Få hjelp-appen i Windows 10-systemet for å sende inn forespørselen. For dette, klikk på Åpne Få hjelp-appen og bekreft forespørselen ved å klikke på Åpne Få hjelp knapp.
2B. Du kan også bruke nettleserversjon for å sende inn problemet ditt. For å gjøre det, klikk på Få støtte kobling.
3. Skriv nå ditt problem i Fortell oss problemet ditt slik at vi kan gi deg riktig hjelp og støtte felt og treff Enter.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Anbefalt:
Vi håper at denne veiledningen var nyttig og at du kunne fikse Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.