March 4, 2022

Konzani Mafoni Akanema a Microsoft Teams Sakugwira Ntchito

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Masewera a Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Konzani Mafoni Akanema a Microsoft Teams Sakugwira Ntchito

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Kachitidwe Kachikale.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Zovuta Zoyambira

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to Sakanizani the web camera from the USB port, kuyambiransoko your computer, and pezani pulagi it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Tsekani Mapulogalamu Oyambira

Njira 1: Thamangani Hardware ndi Zida Zosokoneza

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Onetsetsani Makiyi a Windows + R pamodzi kukhazikitsa Thamangani bokosi la zokambirana.

2. Lembani msdt.exe -id DeviceDiagnostic ndi kugunda Lowani.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Kenako, dinani Ena.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Ikani izi kukonza and follow the on-screen instructions. Then, yambitsaninso chipangizo chanu.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Tsekani wonyezimira patsamba lotsatira.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Menyani Chipangizo cha Windows. Lembani Masewera a Microsoft ndi kuyambitsa.

Hit the Windows key. Type Microsoft Teams and launch it

2. Dinani pa chizindikiro cha madontho atatu pafupi ndi wanu mbiri Chithunzi mu Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Pitani ku zipangizo tab in the left pane and scroll down the right screen.

4. Tsopano, mu kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Kenako, sankhani kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Tulukani magulu ndi kukhazikitsa Task Manager mwa kukakamiza Ctrl + Shift + Esc makiyi panthawi imodzi.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Mu Zotsatira tabu, sankhani Masewera a Microsoft programs that are running in the background and select Chotsani Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Kenako, igundani Chipangizo cha Windows ndi kujambula % appdata% MicrosoftTeams muzitsulo lofufuzira.

4. Dinani Open monga zasonyezedwera.

Open Teams Roaming folder

5. Tsopano, sankhani all the files and folders within the folder and select the Chotsani mwina.

Now, select all the files and folders within the folder and select the Delete option.

6. Yambani wanu Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Lembani Pulogalamu yoyang'anira zida mu Windows 10 menyu osakira ndi kutsegula.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Tsopano, dinani kawiri makamera kukulitsa.

expand the Cameras section by double-clicking on it

3. Kenako, dinani pomwepa pa camera device (HP TrueVision HD, for example) and select the Thandizani chipangizo njira monga momwe zasonyezedwera.

Zindikirani: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Tsimikizirani mwamsanga podina inde.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Zindikirani: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Kanikizani Windows kiyi. Mtundu Google Chrome ndi kuyambitsa.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Dinani pa chizindikiro cha madontho atatu ndipo sankhani Zikhazikiko mwina.

Click on the three-dotted icon and select the Settings option

3. Tsopano, sankhani Security ndi Zambezi in the left pane and choose Makhalidwe a Site from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the kamera Njira pansi pa Zilolezo menyu monga zikuwonetsedwa.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Apa, kusankha Mawebusayiti amatha kupempha kugwiritsa ntchito kamera yanu option and make sure magulu is not added in Not allowed to use your camera mndandanda.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your osatsegula and check if you have fixed the Teams video not working issue.

Njira 6: Sinthani Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Kanikizani Makiyi a Windows + I pamodzi kuti titsegule Zikhazikiko pa kompyuta yanu.

2. Tsopano, sankhani Kusintha & Chitetezo.

Tsopano, sankhani Kusintha ndi Chitetezo

3. Sankhani Fufuzani Zowonjezera kuchokera pagawo lakumanja.

select Check for Updates from the right panel

4A. If your system is outdated, click Sakani tsopano kutsitsa ndikuyika mtundu waposachedwa.

If your system is outdated, click Install now to download and install the latest version

4B . Ngati dongosolo lanu lasinthidwa kale, liziwonetsa Mwadziwa kale uthenga.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Menyani Chipangizo cha Windows ndi kujambula Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Lolani pulogalamu kapena mawonekedwe kudzera pa Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Kenako, dinani Sinthani zosintha. Finally, check for Masewera a Microsoft to allow through the Firewall.

Zindikirani: Mungagwiritse ntchito Lolani pulogalamu ina… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Pomaliza, dinani OK kusunga zosintha.

Option II: Disable Firewall Temporarily

Zindikirani: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Kanikizani Windows kiyi. Mtundu Gawo lowongolera ndi kutsegula.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Khalani Onani ndi as Category ndi kusankha Ndondomeko ndi Chitetezo.

Set View by as Category and select System and Security

3. Tsopano, alemba pa Windows Defender Firewall, monga tawonetsera apa.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Sankhani Tembenuzani kapena kutsegula Windows Defender Firewall Chotsatira kuchokera kumenyu yakumanzere.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Chotsani Windows Defender Firewall (osavomerezeka) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Dinani OK ndi Yambani PC yanu.

Njira 8: Letsani VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Menyani Chipangizo cha Windows ndi kujambula Makonda a VPN muzitsulo lofufuzira.

Hit the Windows key and type VPN settings in the search bar

2. Mu Zikhazikiko zenera, chotsani yogwira VPN utumiki.

3. Chotsani ku Zosankha za VPN pansi zotsogola Mungasankhe.

Pazenera la Zikhazikiko, chotsani ntchito ya VPN yogwira ndikuchotsa zosankha za VPN pansi pa Zosankha Zapamwamba

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Tsegulani Pulogalamu yoyang'anira zida using the steps mentioned above and expand the makamera podina kawiri pa izo.

expand the Cameras section by double-clicking on it

2. Tsopano, dinani pomwepa pa woyendetsa ndi kusankha Chotsani chipangizo.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Dinani Yambani posachedwa.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Pezani ndi Download madalaivala ofanana ndi mtundu wa Windows pa PC yanu.

6. Kamodzi dawunilodi, dinani kawiri pa dawunilodi wapamwamba ndi kutsatira malangizo pa zenera kukhazikitsa izo.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Njira 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Pitani ku Tsamba la Microsoft Support.

Tsamba la Microsoft Support

2A. You can use the Pezani pulogalamu yothandizira in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Tsegulani Pezani Thandizo batani.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the msakatuli to submit your problem. To do so, click on the Pezani chithandizo kugwirizana.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Tsopano, lembani your problem mu Tell us your problem so we can get you the right help and support munda ndikugunda Lowani.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

anati:

Tikukhulupirira kuti bukuli linali lothandiza ndipo mutha kukonza Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.