Konzani Mafoni Akanema a Microsoft Teams Sakugwira Ntchito
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Masewera a Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Kachitidwe Kachikale.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Zovuta Zoyambira
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to Sakanizani the web camera from the USB port, kuyambiransoko your computer, and pezani pulagi it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Tsekani Mapulogalamu Oyambira
Njira 1: Thamangani Hardware ndi Zida Zosokoneza
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Onetsetsani Makiyi a Windows + R pamodzi kukhazikitsa Thamangani bokosi la zokambirana.
2. Lembani msdt.exe -id DeviceDiagnostic ndi kugunda Lowani.
3. Kenako, dinani Ena.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Ikani izi kukonza and follow the on-screen instructions. Then, yambitsaninso chipangizo chanu.
4B. If there is no issue with the drivers, click Tsekani wonyezimira patsamba lotsatira.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Menyani Chipangizo cha Windows. Lembani Masewera a Microsoft ndi kuyambitsa.
2. Dinani pa chizindikiro cha madontho atatu pafupi ndi wanu mbiri Chithunzi mu Teams.
3. Pitani ku zipangizo tab in the left pane and scroll down the right screen.
4. Tsopano, mu kamera menu, expand the drop-down menu.
5. Kenako, sankhani kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
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Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Tulukani magulu ndi kukhazikitsa Task Manager mwa kukakamiza Ctrl + Shift + Esc makiyi panthawi imodzi.
2. Mu Zotsatira tabu, sankhani Masewera a Microsoft programs that are running in the background and select Chotsani Task.
3. Kenako, igundani Chipangizo cha Windows ndi kujambula % appdata% MicrosoftTeams muzitsulo lofufuzira.
4. Dinani Open monga zasonyezedwera.
5. Tsopano, sankhani all the files and folders within the folder and select the Chotsani mwina.
6. Yambani wanu Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Lembani Pulogalamu yoyang'anira zida mu Windows 10 menyu osakira ndi kutsegula.
2. Tsopano, dinani kawiri makamera kukulitsa.
3. Kenako, dinani pomwepa pa camera device (HP TrueVision HD, for example) and select the Thandizani chipangizo njira monga momwe zasonyezedwera.
Zindikirani: Ensure you select a camera that you are not currently using in Teams.
4. Tsimikizirani mwamsanga podina inde.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Zindikirani: Make sure you re-enable the default camera adapter again after fixing the issue.
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Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Kanikizani Windows kiyi. Mtundu Google Chrome ndi kuyambitsa.
2. Dinani pa chizindikiro cha madontho atatu ndipo sankhani Zikhazikiko mwina.
3. Tsopano, sankhani Security ndi Zambezi in the left pane and choose Makhalidwe a Site from the main page.
4. Scroll down the main screen and select the kamera Njira pansi pa Zilolezo menyu monga zikuwonetsedwa.
5. Apa, kusankha Mawebusayiti amatha kupempha kugwiritsa ntchito kamera yanu option and make sure magulu is not added in Not allowed to use your camera mndandanda.
6. Relaunch your osatsegula and check if you have fixed the Teams video not working issue.
Njira 6: Sinthani Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Kanikizani Makiyi a Windows + I pamodzi kuti titsegule Zikhazikiko pa kompyuta yanu.
2. Tsopano, sankhani Kusintha & Chitetezo.
3. Sankhani Fufuzani Zowonjezera kuchokera pagawo lakumanja.
4A. If your system is outdated, click Sakani tsopano kutsitsa ndikuyika mtundu waposachedwa.
4B . Ngati dongosolo lanu lasinthidwa kale, liziwonetsa Mwadziwa kale uthenga.
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Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Menyani Chipangizo cha Windows ndi kujambula Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Lolani pulogalamu kapena mawonekedwe kudzera pa Windows Defender Firewall.
3. Kenako, dinani Sinthani zosintha. Finally, check for Masewera a Microsoft to allow through the Firewall.
Zindikirani: Mungagwiritse ntchito Lolani pulogalamu ina… to browse your program if your desired application or program does not exist in the list.
4. Pomaliza, dinani OK kusunga zosintha.
Option II: Disable Firewall Temporarily
Zindikirani: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Kanikizani Windows kiyi. Mtundu Gawo lowongolera ndi kutsegula.
2. Khalani Onani ndi as Category ndi kusankha Ndondomeko ndi Chitetezo.
3. Tsopano, alemba pa Windows Defender Firewall, monga tawonetsera apa.
4. Sankhani Tembenuzani kapena kutsegula Windows Defender Firewall Chotsatira kuchokera kumenyu yakumanzere.
5. Now, check the boxes next to the Chotsani Windows Defender Firewall (osavomerezeka) option wherever available on this screen.
6. Dinani OK ndi Yambani PC yanu.
Njira 8: Letsani VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Menyani Chipangizo cha Windows ndi kujambula Makonda a VPN muzitsulo lofufuzira.
2. Mu Zikhazikiko zenera, chotsani yogwira VPN utumiki.
3. Chotsani ku Zosankha za VPN pansi zotsogola Mungasankhe.
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Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Tsegulani Pulogalamu yoyang'anira zida using the steps mentioned above and expand the makamera podina kawiri pa izo.
2. Tsopano, dinani pomwepa pa woyendetsa ndi kusankha Chotsani chipangizo.
3. Dinani Yambani posachedwa.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Pezani ndi Download madalaivala ofanana ndi mtundu wa Windows pa PC yanu.
6. Kamodzi dawunilodi, dinani kawiri pa dawunilodi wapamwamba ndi kutsatira malangizo pa zenera kukhazikitsa izo.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Njira 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
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Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Pitani ku Tsamba la Microsoft Support.
2A. You can use the Pezani pulogalamu yothandizira in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Tsegulani Pezani Thandizo batani.
2B. Also, you could use the msakatuli to submit your problem. To do so, click on the Pezani chithandizo kugwirizana.
3. Tsopano, lembani your problem mu Tell us your problem so we can get you the right help and support munda ndikugunda Lowani.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
anati:
Tikukhulupirira kuti bukuli linali lothandiza ndipo mutha kukonza Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.