December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses chitsimikiziro cha biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Kukonzekera Kwa Windows Hello Fingerprint Sikugwira Ntchito Windows 10

  1. Ikani zosintha pamanja.
  2. Thamangani Hardware & Devices troubleshooter.
  3. Bwezeretsani zala zala ndi zozindikirika nkhope.
  4. Yambitsani Biometrics mu Gulu la Policy Editor.
  5. Sinthani makonda a Windows Hello Group Policy.
  6. Sinthani Madalaivala a System.
  7. Pangani Windows Reset.
  8. Chotsani Kuyamba Kwambiri.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Zikhazikiko> Kusintha & Chitetezo> Kusintha kwa Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Dinani Yambani> Zikhazikiko> Sintha & Chitetezo> Zovuta.

Reset Fingerprint & Facial Recognition Options

  • Dinani Yambani> Zikhazikiko> Akaunti.
  • Dinani Zosankha zolowera.
  • Pezani nkhope Kuzindikilidwa or Zojambulajambula options, and click on the Zojambulajambula mwina.
  • Sankhani Chotsani, and do the same for nkhope Kuzindikilidwa.
  • Kenako, dinani Zimayamba and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Type gpedit mu bokosi losaka ndikudina Sinthani Ndondomeko ya Gulu.
  • Dinani Kusintha Kwama kompyuta> Ma tempuleti Oyang'anira.
  • Dinani kawiri Mawindo a Windows.
  • Dinani kawiri Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Osasinthidwa, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Yathandiza kenako dinani Ikani> Chabwino.
  • Dinani kawiri Allow user to login using biometrics ndi kusankha Yathandiza. 
  • Dinani Ikani> Chabwino.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Dinani pomwepo Yambani> Kuthamanga. Lembani gpedit Ndi kukanikiza Lowani. 
  • Dinani Kusintha Kwama kompyuta> Ma tempuleti Oyang'anira.
  • Kenako, dinani kawiri Mawindo a Windows.
  • Dinani kawiri Biometrics.
  • Dinani kawiri NKHANI.
  • Dinani pomwepo Konzani zowonjezera zotsutsana ndi spoofing ndi kusankha Sinthani.
  • Khumba Konzani zowonjezera zotsutsana ndi spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Yambani> Chipangizo Choyang'anira.
  • Find the relevant drivers under Zida za biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Dinani kumanja ndikusankha Sakanizani kusintha kwa hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Zipangizo za Biometric ndi kusankha Chotsani Dalaivala Yobwerera in the properties section. 
  • Dinani OK zikachitika.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC ndipo dinani Zimayamba.

Zindikirani: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Dinani Start > Settings > System > Power & Sleep
  • Dinani Zowonjezera Mphamvu Zokonda.
  • Kenako, dinani Choose what Power button does.
  • Dinani Change Settings that are unavailable ndipo sinthani fayilo ya Kuyamba Mwamsanga box if it’s selected, and click Sungani zosintha.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Dinani Zokonda> Kusintha & Chitetezo> Zosintha za Windows.
  • Pitani ku Onani Mbiri Yosintha.
  • Dinani Sakani Zosintha kugwirizana.
  • A new screen will open showing the Zosintha Zakhazikitsidwa. Right-click each and select Yambani. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Mubokosi losakira, lembani Lowani muakaunti ndipo dinani Enter kuti mutsegule nkhani menu. 
  • Pitani ku Zosankha zolowera ndipo dinani Khazikitsa pansi pa Windows Hello Fingerprint gawo.
  • Dinani Zimayamba and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Dinani Yambani > Zikhazikiko > Mapulogalamu, mu Mapulogalamu ndi Zinthu. 
  • Find your fingerprint reader and click on it. Click Yambani ndi kutsimikizira kuchitapo kanthu.
  • Dinani pomwepo Yambani> Chipangizo Choyang'anira ndikulitsa Zida za biometric gulu.
  • Find your fingerprint reader, right-click, then select Chotsani chipangizo, ndi kutsimikizira kuchitapo kanthu.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Muzu Pankakhala.
  • Dinani kawiri USB Muzu Pankakhala kutsegula zake Zida. 
  • Musayang'anire Lolani kompyuta kuti iwononge chipangizo ichi kuti mupulumutse mphamvu option box under the Mphamvu za Ulamuliro tab. Repeat for all USB Root Hub entries.

Konzani Mafayilo Adongosolo

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Type CMD mubokosi losakira ndikusankha Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Dinani pomwepo Yambani> Kuthamanga ndi kujambula ntchito.msc. Press Enter to open the Services window and search for the Credential Manager Service.
  • Dinani kawiri Mphunzitsi Wogwira Ntchito Service to open the Zida window and go to Udindo Wantchito.
  • Dinani Imani, kenako dinani Start button again to restart the service. 
  • Dinani Ikani> Chabwino and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.