د دسمبر په 4، 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses بایومیټریک اعتبار that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

د وینډوز هیلو فنګرپرنټ لپاره اصلاحات په وینډوز 10 کې کار نه کوي

  1. په لاسي ډول تازه معلومات نصب کړئ.
  2. د هارډویر او وسیلو ستونزې حل کوونکی چل کړئ.
  3. د ګوتو نښې او د مخ پیژندنې اختیارونه تنظیم کړئ.
  4. د ګروپ پالیسي ایډیټر کې بایومیټریک فعال کړئ.
  5. د وینډوز هیلو ګروپ پالیسۍ تنظیمات بدل کړئ.
  6. د سیسټم چلوونکي تازه کړئ.
  7. د وینډوز ری سیٹ ترسره کړئ.
  8. ګړندي پیل بند کړئ.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to تنظیمات> تازه کول او امنیت> د وینډوز تازه کول
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • کېکاږئ پیل کړئ> تنظیمات> تازه کول او امنیت> ستونزه حل کړئ.

Reset Fingerprint & Facial Recognition Options

  • کېکاږئ پیل> ترتیبات> حسابونه.
  • کلیک وکړه د ننوتلو اختیارونه.
  • دنده موندل د مخ پیژندنه or د فنگر پرنټ options, and click on the د فنگر پرنټ انتخاب.
  • وټاکئ لرې, and do the same for د مخ پیژندنه.
  • بیا ، کلیک وکړئ پيل شي and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • ډول gpedit د لټون بکس کې او کلیک وکړئ د ډلې تګلاره.
  • کېکاږئ د کمپیوټر تشکیلات> اداري ټیمپلیټونه.
  • دوه ځله کلیک د وینډوز اجزاو.
  • دوه ځله کلیک بایومیټریک in the right pane and check whether all its settings are configured. 
  • If they show نه ترتیب شوی, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select فعال شوی بیا وروسته ټک وکړئ غوښتنه وکړئ> سمه ده.
  • دوه ځله کلیک Allow user to login using biometrics او غوره فعال شوی. 
  • کېکاږئ غوښتنه وکړئ> سمه ده.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • ښی کلیک وکړئ پیل> چلول. ډول gpedit او مطبوعات وليکئ. 
  • کېکاږئ د کمپیوټر تشکیلات> اداري ټیمپلیټونه.
  • بیا، دوه ځله کلیک وکړئ د وینډوز اجزاو.
  • دوه ځله کلیک بایومیټریک.
  • دوه ځله کلیک د مخ ب Featuresې.
  • ښی کلیک وکړئ د سپوفینګ ضد وده شوي تنظیم کول او غوره سمول.
  • نافعال د سپوفینګ ضد وده شوي تنظیم کول and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking پیل> د آلې مدیر.
  • Find the relevant drivers under بایومتریک وسایل, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • ښی کلیک وکړئ او وټاکئ د هارډر بدلونونو لپاره سکین and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking بایومتریک وسایل او غوره د شاټر چلونکی رول in the properties section. 
  • کېکاږئ OK یوځل چې دا ترسره شي.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC او ځای کیکاږۍ پيل شي.

نوټ: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • کېکاږئ Start > Settings > System > Power & Sleep
  • کېکاږئ اضافي بریښنا ترتیبات.
  • بیا ، کلیک وکړئ Choose what Power button does.
  • کېکاږئ Change Settings that are unavailable او بې نښه کړئ چټک پیل box if it’s selected, and click بدلونونه ساتل.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • کېکاږئ ترتیبات> تازه کول او امنیت> د وینډوز تازه معلومات.
  • ته لاړ شه د اوسمهال تاریخ وګورئ.
  • کلیک د اوسمهالونه له مینځه وړل مخونه.
  • A new screen will open showing the لګول شوی اوسمهالونه. Right-click each and select لغوه کړه. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • د لټون بکس کې ، ټایپ کړئ ننوزئ د Enter د خلاصولو لپاره او په کیکاږئ حسابونه غورنۍ. 
  • ته لاړ شه د ننوتلو اختیارونه او ځای کیکاږۍ چمتو کول لاندې له د وینډوز هیلو فنګرپرنټ برخه.
  • کېکاږئ پيل شي and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • کېکاږئ پیل> ترتیبات> ایپس، په اطلاقات او ځانګړتیاوې. 
  • Find your fingerprint reader and click on it. Click لغوه کړه او عمل تصدیق کړئ.
  • ښی کلیک وکړئ پیل> د آلې مدیر او پراخ کړئ بایومتریک وسایل کټګوري.
  • Find your fingerprint reader, right-click, then select وسیله غیر نصب کړئ، او عمل تصدیق کړئ.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the د USB روټ حب.
  • دوه ځله کلیک د USB روټ حب د هغې د خلاصولو لپاره ځانتياوې. 
  • چک یې کړئ کمپیوټر اجازه ورکړئ چې دا وسیله بریښنا خوندي کړي option box under the د بریښنا مدیریت tab. Repeat for all USB Root Hub entries.

د سیسټم فایلونه ترمیم کړئ

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • ډول CMD د لټون بکس کې او غوره کړئ Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • ښی کلیک وکړئ پیل> چلول او ډول Services.msc. Press Enter to open the Services window and search for the د اعتباري مدیر خدمت.
  • دوه ځله ټک وکړئ د عقد لپاره د مدير Service to open the ځانتياوې window and go to د خدمت حالت.
  • کېکاږئ درېدل، او بیا په کلیک وکړئ د پیل button again to restart the service. 
  • کېکاږئ درخواست وکړئ> سمه ده and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.