4 de março de 2022

Corrigir a videochamada do Microsoft Teams que não funciona

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Corrigir a videochamada do Microsoft Teams que não funciona

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistema operacional desatualizado.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Solução de problemas básicos

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to desconecte the web camera from the USB port, reinicialização your computer, and religar it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Feche os aplicativos em segundo plano

Método 1: execute o solucionador de problemas de hardware e dispositivos

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pressione Teclas Windows + R juntos para lançar o Execute caixa de diálogo.

2. Tipo msdt.exe -id DeviceDiagnostic e acerte Entrar.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Em seguida, clique em Próximo.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplique essa correção and follow the on-screen instructions. Then, restart seu dispositivo.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Feche a solução de problemas na tela a seguir.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Aperte o Tecla do Windows. Tipo Microsoft Teams e lançá-lo.

Hit the Windows key. Type Microsoft Teams and launch it

2. Clique no ícone ícone de três pontos próximo ao seu Foto de Perfil Em equipes.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Mude para o Dispositivos/Instrumentos tab in the left pane and scroll down the right screen.

4. Agora, no Câmara menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Em seguida, escolha o Câmera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Leia também: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Saída Teams e lançamento Gerenciador de tarefas pressionando Teclas Ctrl + Shift + Esc simultaneamente.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. No Processos guia, selecione o Microsoft Teams programs that are running in the background and select Terminar Tarefa.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Em seguida, aperte o Tecla do Windows e tipo % appdata% MicrosoftTeams na barra de pesquisa.

4. Clique em Abra como mostrado.

Open Teams Roaming folder

5. Agora, selecione all the files and folders within the folder and select the Apagar opção.

Now, select all the files and folders within the folder and select the Delete option.

6. Reinicie seu PC com Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tipo Gerenciador de dispositivos no Menu de pesquisa do Windows 10 e abri-lo.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Agora, clique duas vezes Câmeras para expandi-lo.

expand the Cameras section by double-clicking on it

3. Em seguida, clique com o botão direito no camera device (HP TrueVisionHD, for example) and select the Desativar dispositivo opção como mostrado.

Observação: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Confirme o prompt clicando em Sim.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Observação: Make sure you re-enable the default camera adapter again after fixing the issue.

Leia também: Como ativar ou desativar o Push to Talk do Microsoft Teams

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. aperte o Windows chave. Tipo Google Chrome e lançá-lo.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Clique no ícone ícone de três pontos e selecione o Configurações opção.

Click on the three-dotted icon and select the Settings option

3. Agora, selecione Segurança e Privacidade in the left pane and choose Configurações do site da página principal.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Câmara opção sob o Permissões menu conforme mostrado.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Aqui, selecione o Os sites podem pedir para usar sua câmera option and make sure Teams is not added in Not allowed to use your camera Lista.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your navegador and check if you have fixed the Teams video not working issue.

Método 6: Atualizar o Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. aperte o Teclas Windows + I juntos para abrir Configurações no seu computador.

2. Agora, selecione Atualizações e Segurança.

Agora, selecione Atualização e segurança

3. Selecionar Verificar atualizações do painel direito.

select Check for Updates from the right panel

4A. If your system is outdated, click instalar agora para baixar e instalar a versão mais recente.

If your system is outdated, click Install now to download and install the latest version

4B. Se o seu sistema já estiver atualizado, ele mostrará você está atualizado mensagem.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Leia também: Onde as gravações do Microsoft Teams são armazenadas?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Aperte o Tecla do Windows e tipo Firewall do Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Permitir um aplicativo ou recurso pelo Firewall do Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Em seguida, clique Mudar configurações. Finally, check for Microsoft Teams to allow through the Firewall.

Observação: Você pode usar Permitir outro aplicativo… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Finalmente, clique OK para salvar as mudanças.

Option II: Disable Firewall Temporarily

Observação: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. aperte o Windows chave. Tipo Painel de controle e abri-lo.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Definir Ver por as Categoria e selecione Sistema e Segurança.

Set View by as Category and select System and Security

3. Agora, clique em Firewall do Windows Defender, como mostrado aqui.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Selecione a Ativar ou desativar o Firewall do Windows Defender opção no menu à esquerda.

Agora, selecione a opção Ativar ou desativar o Firewall do Windows Defender no menu esquerdo

5. Agora marque as caixas ao lado do Desative o Firewall do Windows Defender (não recomendado) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Clique OK e Reinicie seu PC.

Método 8: desabilitar VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Aperte o Tecla do Windows e tipo Configurações de VPN na barra de pesquisa.

Hit the Windows key and type VPN settings in the search bar

2. No Configurações janela, desconecte o ativo VPN serviço.

3. Desative o Opções de VPN para Opções avançadas.

Na janela Configurações, desconecte o serviço VPN ativo e desative as opções de VPN em Opções Avançadas

Leia também: Corrigir o Microsoft Teams continua reiniciando

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Inicie o Gerenciador de dispositivos using the steps mentioned above and expand the Câmeras clicando duas vezes nele.

expand the Cameras section by double-clicking on it

2. Agora, clique com o botão direito no motorista e selecione Dispositivo de desinstalação.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Clique Desinstalar no prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Encontre e Baixar os drivers correspondentes à versão do Windows em seu PC.

6. Depois de baixado, clique duas vezes no arquivo baixado e siga as instruções na tela para instalá-lo.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Método 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Leia também: Como definir o status do Microsoft Teams como sempre disponível

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Vá para a Página de suporte da Microsoft.

Página de suporte da Microsoft

2A. You can use the Obter aplicativo de ajuda in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Abrir Obter ajuda botão.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the versão do navegador to submit your problem. To do so, click on the obter apoio link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Agora, digite seu problema no Tell us your problem so we can get you the right help and support campo e clique Entrar.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

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