Como consertar a impressão digital do Windows Hello que não funciona no Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses autenticação biométrica that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Correções para impressão digital do Windows Hello que não funciona no Windows 10

1. Instale as atualizações manualmente.
2. Execute o solucionador de problemas de hardware e dispositivos.
3. Redefina as opções de impressão digital e reconhecimento facial.
4. Habilite a biometria no Editor de Diretiva de Grupo.
5. Modifique as configurações da Diretiva de Grupo do Windows Hello.
6. Atualize os drivers do sistema.
7. Execute uma reinicialização do Windows.
8. Desligue a inicialização rápida.
9. Check for & uninstall updates that caused the problem.
10. Reset fingerprint login.
11. Reinstall fingerprint software.
12. Repair System Files.
13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

• Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
• Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
• Check that your device is compatible with Windows Hello service.
• Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
• Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
• Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

• Once signed in, go to Configurações> Atualização e segurança> Windows Update

• Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

• Clique Iniciar> Configurações> Atualização e segurança> Solução de problemas.

Reset Fingerprint & Facial Recognition Options

• Clique Iniciar> Configurações> Contas.

• Clique em Opções de login.

• Encontre Reconhecimento facial or Impressão digital options, and click on the Impressão digital opção.
• Selecionar Eliminar, and do the same for Reconhecimento facial.

• Em seguida, clique em Iniciar and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

• Formato gpedit na caixa de pesquisa e clique em Editar Diretiva de Grupo.
• Clique Configuração do computador> Modelos administrativos.

• Dê um duplo clique Componentes do Windows.

• Dê um duplo clique Biometria in the right pane and check whether all its settings are configured. 

• Se eles mostrarem não configurado, this is probably why the Windows Hello fingerprint sign-in isn’t working.

• Right-click each Biometric setting, select ativado e clique em Aplicar> OK.

• Dê um duplo clique Allow user to login using biometrics e selecione ativado. 
• Clique Aplicar> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

• Botão direito do mouse Iniciar> Executar. Tipo gpedit e imprensa Entrar. 
• Clique Configuração do computador> Modelos administrativos.
• A seguir, clique duas vezes Componentes do Windows.
• Dê um duplo clique Biometria.
• Dê um duplo clique Características faciais.

• Botão direito do mouse Configure enhanced anti-spoofing e selecione Editar.

• Desabilitar Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Atualizar drivers do sistema

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

• To resolve that, you can update the drivers by right-clicking Iniciar> Gerenciador de Dispositivos.

• Find the relevant drivers under Dispositivos biométricos, right-click your device and select Remove driver software. 
• Do this for all drivers related to Windows Hello and restart your device. 

• Clique com o botão direito e selecione Verificar se há alterações de hardware and the system will detect and install the drivers again.
• You can also roll back the corrupted or outdated driver to its previous version by double clicking Dispositivos biométricos e selecione Reverter driver in the properties section. 
• Clique OK uma vez feito.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

• To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC e clique Iniciar.

Observação: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

• Clique Start > Settings > System > Power & Sleep

• Clique Configurações adicionais de energia.

• Em seguida, clique em Escolha o que o botão Power faz.

• Clique Change Settings that are unavailable e desmarque o inicialização rápida box if it’s selected, and click Salvar as alterações .

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

• Clique Configurações> Atualização e segurança> Atualizações do Windows.

• Acesse Ver histórico de atualização.

• Clique na Desinstalar atualizações link.

• A new screen will open showing the Atualizações Instaladas. Right-click each and select Desinstalar. 
• Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

• Na caixa de pesquisa, digite Registe-in e pressione Enter para abrir o Contas menu. 
• Acesse Opções de login e clique Estabelecer sob a Impressão digital do Windows Hello seção.

• Clique Iniciar and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

• Clique Iniciar> Configurações> Aplicativos. em Apps e recursos. 

• Find your fingerprint reader and click on it. Click Desinstalar e confirme a ação.
• Botão direito do mouse Iniciar> Gerenciador de Dispositivos e expandir o Dispositivos biométricos categoria.

• Find your fingerprint reader, right-click, then select Desinstalar dispositivo, e confirme a ação.

• Restart your computer to apply the changes and check if fingerprint works again.
• You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers categoria e encontre o USB Root Hub.

• Dê um duplo clique USB Root Hub para abrir o seu Propriedades. 
• Desmarque o Permita que o computador desligue este dispositivo para economizar energia caixa de opção abaixo do Gestão de Energia tab. Repeat for all USB Root Hub entries.

Reparar arquivos do sistema

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

• Formato CMD na caixa de pesquisa e selecione Command Prompt>Run as administrator. 
• In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

• Botão direito do mouse Iniciar> Executar e tipo serviços.msc Press Enter to open the Services window and search for the Serviço de gerenciamento de credenciais.

• Clique duas vezes no Gerenciador de Credenciais Service to open the Propriedades janela e vá para Status do serviço.

• Clique Dê um basta, e depois clique no Início button again to restart the service. 
• Clique Aplicar>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.