Martie 4, 2022

Remediați apelul video Microsoft Teams care nu funcționează

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Echipele Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Remediați apelul video Microsoft Teams care nu funcționează

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistem de operare învechit.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Depanare de bază

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to deconectați the web camera from the USB port, reporniți your computer, and reconectați it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Închideți aplicațiile de fundal

Metoda 1: rulați instrumentul de depanare hardware și dispozitive

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. presa Tastele Windows + R împreună pentru a lansa Alerga căsuță de dialog.

2. Tip msdt.exe -id DeviceDiagnostic și lovit Intrați.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Apoi, faceți clic pe Pagina Următoare →.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplicați această remediere and follow the on-screen instructions. Then, reîncepe dispozitivul tau.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Închideți depanatorul pe următorul ecran.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Apăsați Tasta Windows. Tip Echipele Microsoft și lansați-l.

Hit the Windows key. Type Microsoft Teams and launch it

2. Faceți clic pe pictogramă cu trei puncte lângă dumneavoastră Poza de profil în echipe.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Comutați la Dispozitive tab in the left pane and scroll down the right screen.

4. Acum, în Camera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Apoi, alegeți aparat foto you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Citeste si: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Ieșire echipe și lansare Task Manager prin apăsarea Tastele Ctrl + Shift + Esc simultan.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. În procese filă, selectați Echipele Microsoft programs that are running in the background and select Terminați sarcina.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Apoi, apasă pe Tasta Windows și tip % appdata% MicrosoftTeams în bara de căutare.

4. Faceţi clic pe Operatii Deschise așa cum se arată.

Open Teams Roaming folder

5. Acum, selectați all the files and folders within the folder and select the Șterge opțiune.

Now, select all the files and folders within the folder and select the Delete option.

6. reboot your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tip Manager de dispozitiv în Meniul de căutare Windows 10 și deschide-o.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Acum, faceți dublu clic Aparate foto pentru a-l extinde.

expand the Cameras section by double-clicking on it

3. Apoi, faceți clic dreapta pe camera device (HP TrueVision HD, for example) and select the Dezactivați dispozitivul opțiunea așa cum se arată.

Notă: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Confirmați solicitarea făcând clic pe Da.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Notă: Make sure you re-enable the default camera adapter again after fixing the issue.

Citeste si: Cum să activați sau să dezactivați Push to Talk pentru echipele Microsoft

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. apasă pe ferestre din cheie. Tip Google Chrome și lansați-l.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Faceți clic pe pictogramă cu trei puncte Și selectați Setări cont opțiune.

Click on the three-dotted icon and select the Settings option

3. Acum, selectați Securitate și confidențialitate in the left pane and choose Setări site from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Camera opțiune în cadrul Permisiuni meniu așa cum se arată.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Aici, selectați Site-urile vă pot cere să vă folosiți camera option and make sure echipe is not added in Not allowed to use your camera listă.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser-ul and check if you have fixed the Teams video not working issue.

Metoda 6: Actualizați Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. apasă pe Tastele Windows + I împreună pentru a deschide Setări cont pe calculatorul tau.

2. Acum, selectați Actualizare și securitate.

Acum, selectați Actualizare și securitate

3. Selectați Verifică pentru actualizări din panoul din dreapta.

select Check for Updates from the right panel

4A. If your system is outdated, click Instaleaza acum pentru a descărca și instala cea mai recentă versiune.

If your system is outdated, click Install now to download and install the latest version

4B. Dacă sistemul dvs. este deja actualizat, atunci se va afișa Ești la curent mesaj.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Citeste si: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Apăsați Tasta Windows și tip Paravanul de protecție Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Permiteți o aplicație sau o caracteristică prin Paravanul de protecție Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Apoi, faceți clic pe Schimbă setările. În cele din urmă, verificați pentru Echipele Microsoft pentru a permite prin Firewall.

Notă: Poți să folosești Permite altă aplicație... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. În cele din urmă, faceți clic pe OK pentru a salva modificările.

Option II: Disable Firewall Temporarily

Notă: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. apasă pe ferestre din cheie. Tip Panou de control și deschide-o.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Setează Vazut de as Categorii și selectați Sistem și securitate.

Set View by as Category and select System and Security

3. Acum, faceți clic pe Windows Defender Firewall, așa cum se arată aici.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Selectați Porniți sau dezactivați Windows Defender Firewall din meniul din stânga.

Acum, selectați opțiunea Activați sau dezactivați paravanul de protecție Windows Defender din meniul din stânga

5. Now, check the boxes next to the Dezactivați Paravanul de protecție Windows Defender (nu se recomandă) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. clic OK și reboot computerul dvs..

Metoda 8: Dezactivați VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Apăsați Tasta Windows și tip Setări VPN în bara de căutare.

Hit the Windows key and type VPN settings in the search bar

2. În Setări cont window, disconnect the active VPN serviciu.

3. Dezactivați Opțiuni VPN în Opțiuni avansate.

În fereastra Setări, deconectați serviciul VPN activ și dezactivați opțiunile VPN din Opțiuni avansate

Citeste si: Remediați echipele Microsoft continuă să repornească

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Lansați Manager de dispozitiv using the steps mentioned above and expand the Aparate foto făcând dublu clic pe el.

expand the Cameras section by double-clicking on it

2. Acum, faceți clic dreapta pe şofer și selectați Dezinstalați dispozitivul.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. clic Dezinstalarea în prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Găsi și Descarcă driverele corespunzătoare versiunii Windows de pe computer.

6. Odată descărcat, faceți dublu clic pe fișier descărcat și urmați instrucțiunile de pe ecran pentru a-l instala.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metoda 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Citeste si: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Du-te la Pagina de asistență Microsoft.

Pagina de asistență Microsoft

2A. You can use the Obțineți aplicația Ajutor in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Open Get Help butonul.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the versiunea browserului to submit your problem. To do so, click on the obține sprijin link-ul.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Acum, tastați problema ta în Tell us your problem so we can get you the right help and support câmp și lovit Intrați.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Recomandat:

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