December 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses autentificare biometrică that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Remedieri pentru Windows Hello Fingerprint nu funcționează în Windows 10

  1. Instalați actualizările manual.
  2. Rulați instrumentul de depanare hardware și dispozitive.
  3. Resetați opțiunile de amprentă și recunoaștere facială.
  4. Activați Biometria în Editorul de politici de grup.
  5. Modificați setările politicii de grup Windows Hello.
  6. Actualizați driverele de sistem.
  7. Efectuați o resetare Windows.
  8. Dezactivați pornirea rapidă.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Setări> Actualizare și securitate> Actualizare Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Clic Start> Setări> Actualizare și securitate> Depanare.

Reset Fingerprint & Facial Recognition Options

  • Clic Start> Setări> Conturi.
  • Faceţi clic pe Opțiuni de conectare.
  • Găsi Recunoastere faciala or amprentă digitală options, and click on the amprentă digitală opțiune.
  • Selectați Elimină, and do the same for Recunoastere faciala.
  • Apoi, faceți clic pe Să începem! and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Tip gpedit în caseta de căutare și faceți clic pe Modificați politica de grup.
  • Clic Configurare computer> Șabloane administrative.
  • Dublu-clic Componente Windows.
  • Dublu-clic Biometria in the right pane and check whether all its settings are configured. 
  • If they show Neconfigurat, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Activat apoi faceți clic pe Aplicați> OK.
  • Dublu-clic Allow user to login using biometrics și selectați Activat. 
  • Clic Aplicați> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Faceți clic dreapta Start> Run. Tip gpedit și apăsați Intrați. 
  • Clic Configurare computer> Șabloane administrative.
  • Apoi, faceți dublu clic Componente Windows.
  • Dublu-clic Biometria.
  • Dublu-clic Trasaturile faciale.
  • Faceți clic dreapta Configurați anti-spoofing îmbunătățit și selectați Editati.
  • Dezactivați Configurați anti-spoofing îmbunătățit and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Actualizați driverele de sistem

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Start> Manager dispozitive.
  • Find the relevant drivers under Dispozitive biometrice, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Faceți clic dreapta și selectați Scanați modificările hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Dispozitive biometrice și selectați Rulați driverul înapoi in the properties section. 
  • Clic OK odată ce a terminat.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC și faceți clic Să începem!.

Notă: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Clic Start > Settings > System > Power & Sleep
  • Clic Setări suplimentare de alimentare.
  • Apoi, faceți clic pe Choose what Power button does.
  • Clic Change Settings that are unavailable și debifați Pornire rapidă box if it’s selected, and click Salvează modificările.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Clic Setări > Actualizare și securitate > Actualizări Windows.
  • Mergi la pagina Vizualizați istoricul actualizărilor.
  • Apasă pe Dezinstalați actualizările link-ul.
  • A new screen will open showing the Actualizări instalate. Right-click each and select Dezinstalarea. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • În caseta de căutare, tastați conectare și apăsați Enter pentru a deschide Conturi meniu. 
  • Mergi la pagina Opțiuni de conectare și faceți clic Configurarea în temeiul Amprenta Windows Hello secţiune.
  • Clic Să începem! and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Clic Start > Setări > Aplicații. În Aplicații și caracteristici. 
  • Find your fingerprint reader and click on it. Click Dezinstalarea și confirmați acțiunea.
  • Faceți clic dreapta Start> Manager dispozitive și extindeți Dispozitive biometrice categorie.
  • Find your fingerprint reader, right-click, then select Dezinstalează dispozitivul, și confirmați acțiunea.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub Root USB.
  • Dublu-clic Hub Root USB să-i deschidă Proprietăţi. 
  • Debifați Permiteți computerului să oprească acest dispozitiv pentru a economisi energie caseta de opțiuni de sub Gestionare a energiei tab. Repeat for all USB Root Hub entries.

Reparați fișierele de sistem

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Tip CMD în caseta de căutare și selectați Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Faceți clic dreapta Start> Run și tip servicii.msc. Press Enter to open the Services window and search for the Serviciul de gestionare a acreditărilor.
  • Dublu-clic pe manager de acreditări Service to open the Proprietăţi fereastra și du-te la Starea serviciului.
  • Clic Stop, apoi faceți clic pe acasă button again to restart the service. 
  • Clic Aplicați>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.