Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft ٽيمون is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• پراڻي آپريٽنگ سسٽم.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

بنيادي ڏکيائي بابت

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to ناهن the web camera from the USB port, ريبوٽ your computer, and ٻيهر کوليو it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. بند ڪريو پس منظر ايپليڪيشنون

طريقو 1: هلايو هارڊويئر ۽ ڊيوائسز ٽربلشوٽر

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. پريس ونڊوز + آر ڪي گڏجي شروع ڪرڻ لاء هل دٻي جو دٻو.

2. قسم msdt.exe -id ڊيوائس تشخيص ۽ اچي ويو شامل ڪريو.

3. پوء، تي ڪلڪ ڪريو اڳيون.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select ھن غلطي کي لاڳو ڪريو and follow the on-screen instructions. Then, شروع ڪر توهان جي ڊوائيس

4B. If there is no issue with the drivers, click مسئلي جو مسئلو بند ڪريو هيٺين اسڪرين تي.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. مارو Windows key. قسم Microsoft ٽيمون ۽ ان کي لانچ ڪريو.

2. تي ڪلڪ ڪريو ٽن نقطن وارو آئڪن توهان جي اڳيان پروفائل تصوير ٽيمن ۾.

3. ڏانھن مٽايو ڊوائيسز tab in the left pane and scroll down the right screen.

4. هاڻي، ۾ ڪئميرا menu, expand the drop-down menu.

5. پوء، چونڊيو ڪئميرا you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. نڪتل ٽيمون ۽ لانچ ٽاسڪ مينيجر دٻائڻ سان Ctrl + Shift + Esc ڪيچ گڏجي.

2. ۾ پروسيس ٽيب ، چونڊيو Microsoft ٽيمون programs that are running in the background and select آخر ختم ڪريو.

3. پوء، کي مارو Windows key ۽ قسم % appdata% Microsoft ٽيمس ڳولا واري بار ۾.

4. تي ڪلڪ ڪريو کوليو جيئن ڏيکاريل آهي.

5. هاڻي ، چونڊيو all the files and folders within the folder and select the خارج ڪريو اختيار.

6. ربوٽ توهان جي ونڊوز 10 پي سي.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. قسم ڊوائيس مئنيجر ۾ Windows 10 سرچ مينيو ۽ ان کي کوليو.

2. هاڻي، ڊبل ڪلڪ ڪريو ڪئميرا ان کي وڌائڻ

3. پوء، تي صحيح ڪلڪ ڪريو camera device (HP TrueVision HD, for example) and select the اوزار ناھي اختيار جيئن ڏيکاريل آهي.

نوٽ: Ensure you select a camera that you are not currently using in Teams.

4. ڪلڪ ڪري تڪڙي جي تصديق ڪريو ها.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

نوٽ: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. پريس ڪريو ونڊوز چاٻي قسم گوگل ڪروم ۽ ان کي لانچ ڪريو.

2. تي ڪلڪ ڪريو ٽن نقطن وارو آئڪن ۽ چونڊيو جوڙ اختيار.

3. هاڻي ، چونڊيو سيڪيورٽي ۽ رازداري in the left pane and choose سائٽ سيٽنگون from the main page.

4. Scroll down the main screen and select the ڪئميرا اختيار هيٺ اجازتون مينيو جيئن ڏيکاريل آهي.

5. هتي، چونڊيو سائيٽون پڇي سگھن ٿيون توھان جي ڪئميرا استعمال ڪرڻ لاءِ option and make sure ٽيمون is not added in Not allowed to use your camera فهرست

6. Relaunch your برائوزر and check if you have fixed the Teams video not working issue.

طريقو 6: ونڊوز کي اپڊيٽ ڪريو

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. پريس ڪريو ونڊوز + I ڪيز گڏجي کولڻ لاءِ جوڙ توهان جي ڪمپيوٽر تي.

2. هاڻي ، چونڊيو تازه ڪاري ۽ سيڪيورٽي.

3. چونڊيو اپڊيٽ لاء چيڪ ڪريو ساڄي پينل کان.

4A. If your system is outdated, click هاڻي نصب ڪريو جديد نسخو ڊائون لوڊ ۽ انسٽال ڪرڻ لاء.

4B. جيڪڏهن توهان جو سسٽم اڳ ۾ ئي تازو آهي، پوء اهو ڏيکاريندو توهان کي تاريخ آهي پيغام.

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. مارو Windows key ۽ قسم Windows Defender Firewall. Open the best results.

2. In the pop-up window, click on ونڊوز محافظ فائر وال ذريعي هڪ ايپ يا فيچر جي اجازت ڏيو.

3. پوء، ڪلڪ ڪريو سيٽنگون تبديل ڪريو. Finally, check for Microsoft ٽيمون to allow through the Firewall.

نوٽ: توهان استعمال ڪري سگهو ٿا ٻي ايپ کي اجازت ڏيو... to browse your program if your desired application or program does not exist in the list.

4. آخر ۾، ڪلڪ ڪريو OK تبديلين کي بچائڻ لاء.

Option II: Disable Firewall Temporarily

نوٽ: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. پريس ڪريو ونڊوز چاٻي قسم جو ڪنٽرول پينل ۽ ان کي کوليو.

2. سيٽ ڪريو ڏسو as زمرو ۽ چونڊيو سسٽم ۽ سيڪيورٽي.

3. هاڻي ، ڪلڪ ڪريو Windows Defender Firewall, جيئن هتي ڏيکاريل آهي.

4. منتخب ڪريو ونڊوز دفاعر فائر وال کي بند ڪريو يا بند ڪريو اختيار کاٻي مينيو مان.

5. Now, check the boxes next to the ونڊوز محافظ فائر وال بند ڪريو (نه سفارش ٿيل) option wherever available on this screen.

6. ڪلڪ ڪريو OK ۽ ربوٽ توهان جي PC.

طريقو 8: وي پي اين کي بند ڪريو

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. مارو Windows key ۽ قسم وي پي اين سيٽنگون ڳولا واري بار ۾.

2. ۾ جوڙ ونڊو، فعال کي ختم ڪريو VPN خدمت.

3. ٽوگل بند ڪريو VPN اختيارن هيٺ اعلي درجي جا اختيار.

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. لانچ شروع ڪريو ڊوائيس مئنيجر using the steps mentioned above and expand the ڪئميرا ان تي ڊبل ڪلڪ ڪندي.

2. ھاڻي، تي صحيح ڪلڪ ڪريو ڊرائيور ۽ چونڊيو انسٽاليشن ڊيوائس.

3. ڪلڪ ڪريو Uninstall تڪڙي ۾.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. مان ڳولا ڪريو ۽ لاهيو توهان جي PC تي ونڊوز ورزن سان لاڳاپيل ڊرائيور.

6. هڪ دفعو ڊائون لوڊ، ڊبل ڪلڪ ڪريو تي ڊائون لوڊ ٿيل فائل ۽ ان کي انسٽال ڪرڻ لاءِ اسڪرين تي ڏنل هدايتن تي عمل ڪريو.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in طريقو 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. وڃو Microsoft سپورٽ صفحو.

2A. You can use the مدد ايپ حاصل ڪريو in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the کوليو مدد حاصل ڪريو بٽڻ

2B. Also, you could use the برائوزر ورشن to submit your problem. To do so, click on the مدد حاصل ڪريو ڪڙي.

3. ھاڻي ٽائيپ ڪريو your problem ۾ Tell us your problem so we can get you the right help and support فيلڊ ۽ مارا شامل ڪريو.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

صلاح ڏني ته:

اسان کي اميد آهي ته هي گائيڊ مددگار هو ۽ توهان درست ڪري سگهو ٿا Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.